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Avaya and Google Collaborate on Contact Centre Solutions for Businesses
2014-12-11 12:06:07| Paper - Topix.net
The collaboration combines Avaya's expertise in customer engagement technologies with Google's expertise in Web applications and Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact centre operations. The initial project enables simple set-up of new agents and supervisors in any location, ideal for managing peak or seasonal demands, as well as supporting business continuity, mobile and remote agent strategies.
Tags: contact
google
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Category:Materials