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Aviation Operations Manager
2013-11-12 10:35:58| Space-careers.com Jobs RSS
About Inmarsat Inmarsat was formed in 1979 and has been at the forefront of global mobile satellite communications ever since. We are the leading provider of voice and highspeed data communications for users on land, at sea and in the air. Inmarsat plc. is a FTSE 250 company with a profitable track record and significant growth aspirations. We operate in over 80 countries with more than 40 offices worldwide. The next few years will see the exciting realisation of business opportunities on Inmarsats existing fleet of 10 satellites, as well as the launch of Alphasat a joint venture with the European Space Agency and our 1.2 billion next generation satellites and services Global Xpress GX. Primary role purpose The next few years will see the exciting realisation of business opportunities on Inmarsats existing fleet of 10 satellites, as well as the launch of Alphasat a joint venture with the European Space Agency and the companys next generation satellites and services Global Xpress. The aviation satcom market is growing rapidly Inmarsat is well positioned to expand its services in the sector and to significantly increase its revenue share of the market. This is a key new position within the Aviation team responsible for ensuring that business objectives are met through successful, reliable Aviation service operations, and that Inmarsats internal teams and external partners work effectively and cohesively to support key business revenue and growth targets. Key responsibilities of the position To proactively ensure Inmarsats Aviation service portfolio operates and evolves efficiently, supporting the achievement of financial and technical operational objectives for our Lband and Kaband services. Using latest industry tools to develop and implement a command centre architecture to support communication amongst the Aviation team and partners resolution of service operational matters, streamline interaction between marketfacing and internal departments and minimise backoffice errors with end users and all airtime, hardware and applications partners. To coordinate with internal teams involved in delivering and evolving Inmarsats Aviation services portfolio including but not limited to Product Services, Customer Services, Network Operations, Billing operations and Engineering. To develop and implement a system to coordinate proactively with external partners, most notably airtime and hardware partners, application providers and endusers aircraft operators to ensure customer satisfaction. To implement tools to measure and track customer service performance against appropriate Key Performance Indicators KPIs. To identify, define and implement improvements to Inmarsats Aviation and partners operations and service development roadmaps. Essential knowledge and skills Managing operations in a high technology, serviceoriented business. Working directly with international customers, including airlines and business aviation customers. Solving operational issues in a technically complex, multipartite, customerfacing environment. Working as part of multidiscipline internal teams and as part of a multipartner solutions. Thorough knowledge of Inmarsat, its satellites and aviation services and partners. Experience with other aviation communication technologies is desirable. The role requires a competent individual who can form effective relationships, manage and drive ecosystem partners, while having the technical and commercial capabilities, to assist them to succeed. Strong knowledge of Internet Protocol IP applications, service performance tools, and data solutions. Strong analytical skills. The working language is English and the role requires a high level of communication skills. Additional foreign language skills are highly desirable. Which of the Inmarsat qualities IQs are fundamentally important to this job? Efficiency Efficiency is about maximising benefit and profit, while minimising effort and expenditure. Managed correctly, it reduces costs, waste, and duplication and enables the delivery of quality products and services to our customers. Customer Excellence Customer Excellence applies to both our external and internal customers. It is about having a market orientated approach that enables the business to deliver what the customer wants. It is about organising activities, and making decisions that are based around information about customers needs, rather than what we think is right for them customer. It requires the development of longterm, collaborative and trusting relationships that combines customer needs with Inmarsat expertise. Enterprise Spirit Enterprise Spirit is about being agile and responding effectively to business opportunities within a changing environment. Its about being selfmotivated, resourceful, focused on output and making things happen. People with Enterprise Spirit are positive, enthusiastic, dedicated and not afraid to challenge the status quo. To apply please send your CV and covering letter to Daniel Blackman Recruitment Manager Human Resources Inmarsat 99 City Road London, EC1Y 1AX Tel 44 020 7728 1000 Fax 020 7728 1652 Email recruitmentinmarsat.com
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operations manager
Category:Transportation and Logistics