Castel Connects® 4.0 Features Dial File Monitoring, Digital Voice Recording on Transferred Calls, Dynamic Blend to Agentless Licensing and More.<br />
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BUFFALO, N.Y. — With beta-testing nearly complete at Northstar Location Services, Castel Connects® 4.0 dialer will be rolling out to clients starting Q1 2014.<br />
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"This latest and most forward-thinking version allows users to seamlessly move agents among campaigns and queues, provides ability to run multiple campaigns ...This story is related to the following:Call Center Management Software