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Tag: dialer
Consumer Collection Management, Inc. Selects Castel Connects® Dialer for ARM ...
2014-08-06 06:00:00| Industrial Newsroom - All News for Today
BUFFALO, N.Y. and MARYLAND HEIGHTS, Mo. — Castel Communications, LLC and Consumer Collection Management, Inc. (CCM) today announced Castel's Dialer and Suite Solution will replace its existing contact center technology. The new platform will provide CCM with a scalable communications platform that will improve performance and maintain compliance.<br /> <br /> A 35 year veteran in the ARM industry offering full service receivables management expertise, CCM's approach to business is ...This story is related to the following:Customer Relationship Management (CRM) Software |
Tags: management
collection
consumer
arm
Dialer Software helps maximize agent productivity.
2014-04-04 14:30:32| Industrial Newsroom - All News for Today
Offering solution for focused customer contact campaigns, Castel Connects® v4.2 provides integral tools for system management and administration. Intuitive GUI allows for quick access to campaign parameters. Users can define schedule and let system manage agents from campaign to campaign, add accounts to projects in real-time without stopping campaign, and change customer reach strategies on the fly. Program can also define new inbound queues and dynamically assign agents to ensure service level. This story is related to the following:Call Center Management Software |
Tags: software
agent
helps
productivity
Castel Announces Castel Connects® 4.0 Dialer
2013-12-18 06:00:00| Industrial Newsroom - All News for Today
Castel Connects® 4.0 Features Dial File Monitoring, Digital Voice Recording on Transferred Calls, Dynamic Blend to Agentless Licensing and More.<br /> <br /> BUFFALO, N.Y. — With beta-testing nearly complete at Northstar Location Services, Castel Connects® 4.0 dialer will be rolling out to clients starting Q1 2014.<br /> <br /> "This latest and most forward-thinking version allows users to seamlessly move agents among campaigns and queues, provides ability to run multiple campaigns ...This story is related to the following:Call Center Management Software
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