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Configuration Management Tool Service Support
2014-07-17 16:42:33| Space-careers.com Jobs RSS
TASKS The service support activities include the planning, development and installation of Configuration Management database systems and tools to address Clients Configuration Management needs via individual service requests. These service requests are issued in the form of Work Packages with a maximum effort allocation and cover activities which can be any of the following Evolutive and corrective maintenance of the existing tool instances managing Changes and Configuration Items related to Programmes and Projects being developed by client, and to Clients Operational systems feasibility studies, user software requirements, development, documentation, unit and verification testing, deployment on test and operational environments Creation, modification, update and version tracking of following Configuration Items Documentation management and technical documents, including SpacecraftGround Segment operational procedures, manuals and guides HW items computers, infrastructure, Comms equipments SW items including SW applications, COTS and associated Licences, ... Keeping up to date the mapping between SW and HW items. Review and proposal of improvements to existing applicable Clients Configuration Management processes and working practices Planning and preparation of above mentioned new CM tool instances releases. Monitoring and tuning of the tools performances, and impact assessment on existing Clients CM implementation. On a case by case basis, second level support to CM stakeholders support team, user representatives,. PROFILE The Service Support Personnel shall have a University degree in Computer Science, or an equivalent technical field. The minimum level is a Master. Specification, implementation and validation of BusinessManagement Processes electronic workflow applied to large softwareintensive high availability operational systems, ideally in the field of Configuration Management minimum 3 years. Administration of the Serena Dimensions CM tool installation from scratch, release and patch upgrade, endtoend process model implementation and verification, monitoring minimum 2 years Sound practical experience with an equivalent Configuration Management tool can be considered, providing the candidate starts his service with an extensive training on Serena Dimensions CM Administration. Software development with an object oriented programming language such as Java, C or vb.net. minimum 2 years. Software development environment such as Visual Studio minimum 2 years. SQL programming on Oracle or Sybase databases minimum 1 year is mandatory. Basic practical experience of Database administration is mandatory as well. Practical experience with Source code control tools such as CVS or SubVersion. System administration preferably on UNIX. Configuration Management standards such as CMMI, ISO or ESA ECSS will be considered as assets. In addition, the Service Support Personnel shall have demonstrated very good communication and team working skills. be able to conduct all activities in an orderly and disciplined manner, in particular when applying and supporting Clients Configuration Management processes and working practices. have demonstrated very good skills in documenting all his artefacts. be able to work calmly under stress with the minimum of supervision.
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