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Corporate IT service management at ESOC Lead Engineering
2013-11-26 14:37:03| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. Corporate IT service management at ESOC Lead Engineering 1312102 Job Description Corporate IT service management at ESOC covers the following responsibilities Corporate IT ESOC site service delivery contract management Corporate IT site customer and user relationship and partnership management Corporate IT site interface management facility management, human resources, procurement, contracts, finance Corporate IT support to evolution projects Lead engineering for local site specific corporate IT project developments. Currently ongoing projects are the Callisto project, IP telephony and a LAN refreshment. ESAs corporate IT services are outsourced to overall service providers OSPs. Management of these corporate IT services for ESOC in coordination with the ESA corporate service definition processes as well as the local ESOC customers and local interface service providers is the task of the ESOC Corporate IT Service Manager. In this context OSP contract change management has to guarantee smooth service continuity. Presently the following changes are in progress The workplace service delivery OSP contracts will be changed to a new service provider 20132014 including office environment PC, storage, printing, backend, backup, ftp, security collaboration messaging services mobility services overall service delivery service desk, field support, service integration, service management cloud computing as a new service Communication services WAN, LAN, WiFi, Telephony will be changed into a new endtoend service contract 20142015. The ITT documentation is in preparation. Telephony support at ESA was moved from facility management to corporate IT responsibility. This transfer of responsibilities has not yet been finalised at ESOC and its status is in transfer. Service contracts are to be defined for Mobile telephony telephones, provider contracts management, units of charge transparency Fixed telephony handset support, local PABX configuration and support, local telephone system management, local provider contract management The corporate IT infrastructure is under continuous need to be evolved in line with market developments and changing user needs. This evolution process is shared between all ESA sites. Evolution projects currently under development are terminal server environment IP telephony collaboration tools desk top virtualisation. Two new office buildings building S and building T are under construction at ESOC with 140 offices for 250 people in total. This project is called Callisto. The buildings require IT infrastructure installation, which consists of LAN infrastructure IP telephony Corridor printing, Fax services Video conference facilities WiFi Service Provision Required The requested service shall support the ESOC CITI Serive Manager. The service will have the following responsibilities New ESOC Callisto buildings project management service for the implementation of corporate IT equipment and telephony Lead engineering for the ESOC telephony system Introduce IP telephony services at ESOC Prepare ESOC telephony system documentation for the corporate endtoend communication ITT Lead mobile and fixed telephony services at ESOC Corporate IT evolution projects support from ESOC Management of new development pilot projects Support new corporate IT developments from ESOC Required Skills and Experience University degree in IT related engineering discipline, Computer Science or equivalent. Experience in computer networking and telephony systems would be an advantage. Good communication skills in English, German is an advantage. Work Location Darmstadt, Germany Dates Application Deadline 09 December 2013 Start of Work 01 February 2014 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 09 December 2013 Learn more about us in Facebook
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