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Engineer, IT Operations
2019-10-02 16:16:47| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Engineer, IT Operations Germany Munich Unterfhring YOUR ROLE The position is directly responsible for the Installation, Monitoring, Operation and Support of the global SES IT install base. The incumbent will work in close collaboration with the Service Desk and the Information Cyber Security, Systems and Network Engineering teams. YOUR RESPONSIBILITIES Proactively monitor the SES internal IT Server install base through enterprise monitoring tools Spectrum, Centreon, Cisco Prime, HP Openview, SCOM, Manage and monitor systems Linux Windows VMWare Storage AD Citrix Proactively recommend solutionsmodifications of the existing IT environment to secure SES operational assets, in particular the satellite operations environment Provide support to internal and external customers for clarification of technical matters and the resolution of technical issues, improve the end user experience Ensure maturity improvement and adherence ofto all IT service management processes, including change management Devise and maintain standards and standard operating procedures, participate in policies implementation CoBIT, ITIL, Security and other IT related Actively participate in answering resolving Problem Tickets Work actively with the incident management tool Service Now Work actively with the Incident Management tool and create Incident Reports should major incidents occur Work actively with the Service Desk to help create troubleshooting procedures for common issues Help create knowledge base articles for common issues and for user selfhelp portal Have a broad understanding of all technologies covered in the IT Operations group Stay uptodate with stateoftheart IT concepts and technologies Focus on simplification and standardization YOUR PROFILE Bachelors Degree in Computer Science, Business Information Systems or equivalent Minimum five years of applicable professional experience in a similar position in a large heterogeneous environment Good understanding of Operational Principles Vendor Certifications preferred Sound technical understanding of the IT landscape and related technical skills Sound proven experience with MS Active Directory, MS Server 2008 and up Ability to integrate into crossfunctional andor virtual project teams Strong analytical and problemsolving skills ability to frame complex problems or business issues and can elaborate and articulate alternative solutions Proactive approach towards potential andor current customers Ability to work independently with minimal supervision Ability to set priorities autonomously and to proactively deliver results, even under tight deadlines Ability to overcome resistance to change Ability to learn new technologies quickly Excellent written and verbal communication skills ability to establish wellwritten, structured documents e.g. concepts, policies Ability to understand business requirements and all stakeholders in the service delivery process Ability to handle simultaneously multiple projects and leads Fluency in English and German, any other language is considered as an asset Willingness to travel internationally Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
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engineer
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