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Engineer, Satcom Operations
2020-03-30 10:16:35| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Engineer, Satcom Operations Singapore Singapore ROLE DESCRIPTION SUMMARY As the Engineer, Satcom Operations you will be working in the Operations Services Engineering group and will be responsible for the implementation and operational support of cuttingedge global products and services. The engineer will gain a broad knowledge of the SES Networks product range as well as SES Networks global core infrastructure. The primary objective of this role is to ensure SES Networks customers are provided the highest quality service throughout their lifecycle. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Support Incident Management in line with Company defined ITIL processes Configuration, testing implementation of SES Products Work efficiently as part of a Global multidisciplinary team, utilizing Follow the Sun methodology Participate in lifecycle of a customer project, Post Sales through to Customer Acceptance Liaise with customers and support the integration of SES products with their infrastructure Work with Engineering Product Development Teams and support the growth of the SES portfolio Development of technical support documentation for the Network Operations Centre Responsible for SES Networks Core infrastructure operation and enhancement Responsible for administration of monitoring tools to support customer solutions Accountable for baseband training given to the Network Operations Centre Interact with other operational groups and support coordination of projects Interact with vendors to resolve problems and bugs, perform handson testing and troubleshooting Audit and assess end to end network against customer service requirements and best practices Adhere to delivery schedules and manage time accordingly Development of internal technical support documentation and procedures Provide Level 3 support for Network Operations Centre COMPETENCIES Performance Under Pressure Dedication Resilience Selfstarter Accountability Problem Solving Collaboration Customer service Global cultural awareness QUALIFICATIONS EXPERIENCE Minimum Bachelors Degree in Engineering, Computer Science or equivalent experience with communications satellite systems or similar advanced technical support role Minimum 7 years of experience in the satellite or telecommunications industry Experience in developing andor maintaining satellite terminal systems Experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WANLAN equipment Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment Experienced in developing and maintaining high availability satellite or telecommunications systems Good understanding of GEO, MEO, and LEO satellite technologies and systems Experience with Unix Linux systems administration, scripting automation Experience of integrating communication systems with multiple vendor components Experience with physical design best practices, e.g., rack installation, cabling and management Experience of dealing directly with customers and understand how to manage expectations Working knowledge of IP routing and networking Willingness to travel internationally Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
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engineer
satcom
operations engineer
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