ServicePort delivers top process expertise to anywhere in the world
In business, repeatability is often the key to success. Whether one is manufacturing widgets, distributing foodstuffs or engaging in any one of a multitude of other business activities, the ability to find the optimal path, and repeat it consistently, is critical. But when it comes to service, things get difficult. Service is delivered by individuals, each of whom is, well, individual. Training can be consistent, but it takes time to become an expert and, even then, absence of variability is not guaranteed. Expert service, then, cannot be engineered for repeatability. Or can it?
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