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Facility Management Help Desk
2018-06-25 16:27:00| Space-careers.com Jobs RSS
The Serco Group is a FTSE 250 corporation with over 125,000 staff in 30 countries. Our strategy is to be a superb provider of public services, by being the best managed business in our sector. We are a focused business to government B2G business, specialising across five sectors Defence, Justice Immigration, Transport, Health and Citizen Services. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. Our European operations have ca. 2,000 employees delivering critical services to public institutions such as the European Commission, EUMETSAT or the European Space Agency where we are the largest onsite service provider with ca. 300 staff. For our activities in the European Patent Office Munich, we are currently looking for a Facility Management Help Desk on a fixed term contract from 1.9.2018 to 31.9.2019, part time 1300h to 1700h, working Monday to Friday. Main responsibilities Tasks and Responsibilities The key person shall work in the Facility Management Request Back Office as part of an international team and to provide support as follows Logging of the request Allocation of the request to the applicable Third Party Ensuring correct allocation through immediate followup and, if required, reallocation Feedback to user concerning expected deliveryfix time Progress monitoring of applicable Third Party Request closure confirmation from Third Party and user Telephone switchboard duties. Ideal candidate Fluency in English and good command of both German and French is required. Successful applicants should have strong interpersonal skills customer orientation be keen to work in a team. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you
Tags: management
desk
facility
facility management
Category:Transportation and Logistics