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IT Service Manager Responsable Technique.
2018-03-26 14:23:45| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 100,000 colleagues globally who are equally as passionate about delivering great service as you. Package description This position can be offered as a permanent contract. The selected candidate will benefit from the posted worker status conditions salary and applicable benefits during his assignment. Relocation assistance provided if applicable. Full details on application. Main responsibilities As part of our outsourcing contract with one of our customers in French Guiana, Serco Europe is offering an assignment for one IT Service Manager Responsable Technique. Under the direct responsibility of the Agency Manager, the IT Service Manager Responsable Technique of our IT services contract will be responsible for the following nonexhaustive list of tasks General management Guarantee the technical execution of services that are entrusted to himher Guarantee that the organisation, the resources, supporting tools, services and adequate procedures are made available for the contract staff and their supervisors to enable them to fulfil their tasks correctly Ensure continuous technical and operational support Ensure the interface with the customer for everything related to the technical performance of our services excluding the commercial, financial or contractual aspect and bring forward proposals Prepare and conduct different contractual and operational meetings with our customers andor partners including writing and communicating technical and operational reports by respecting deadlines Participate in coordination meetings with our customer Technical management Understandanticipate the technical demands of our customer and propose tailored solutions Coordinate and monitor technical projects in cooperation with the customer and with the technical support of the contract Serco or partner Ensure a periodic oncall service Ensure a proper performance of corrective and preventive maintenance tasks Prioritize actions, verify the conditions for intervention Obtain and verify the intervention andor maintenance reports Control the quality of services in compliance with the schedule , the requirements, specifications, updates in documentation and feedback Establish and monitor performance indicators Ensure the operational administration of GMAO and the implementation of updates on maintenance plans Propose developments and improvements of the GMAO tool and other tools related to the services Ensure the effective management of the customers equipment obsolescence Team management Manage and distribute the workload within the teams Provide and explain work instructions and procedures Supervise all contract personnel with the support of management recruitment, training, annual appraisals, performance checks, career development Identify possible recruitment needs according to workload and participate in the candidate selection in cooperation with the Agency Manager In general, manage teams closely with the Agency Manager and the HR service Quality assurance QHSE Ensure that the Corporate demands of the group are met Guarantee the respect of hygiene and security rules including those of the customer Identify risks and take all necessary actions to reduce or eliminate them Ideal candidate Ideally, the selected candidate will meet the following main criteria At least 5 years of experience in an outsourcing role in a heterogeneous technical environment Windows, Unix Formal qualification engineer or senior technician and technical experience in one or various IT areas Knowledge of GMAO, ITIL methodology, project management, ISO standards Strong experience with outsourcing contract management Experience with technical team management Ability and willingness to build balanced and respectful relationships within multicultural teams but also on a higher level with clients and partners Strong and proven experience in a technical interface with demanding clients and strict respect for established procedures Strong and proven experience with managing small technical and multicultural teams around 15 people Serviceoriented mindset The role requires perfect knowledge of French spoken and in written, very good knowledge of English is an asset Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 100,000 employees worldwide.
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Category:Transportation and Logistics
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