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Information Management User Support Engineer mf
2016-04-26 15:10:05| Space-careers.com Jobs RSS
Information Management User Support Engineer mf Ref. No. 1610805 Terma The hightech and innovative Terma Group develops products and systems for defense, nondefense and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, Germany, and the UK. Job description For our customer, EUMETSAT in Darmstadt, Germany, we are seeking an experienced Information Management User Support Engineer to provide first level support to EUMETSAT users of the Enterprise Information Systems, prepare user manualsonline help, develop and deliver training to all EUMETSAT employees and take active part in Information Management related projects. The main Information Management related systems at EUMETSAT are A Document Management Tool and workflow for electronic signing of documents based on Oracle WebCenterContent and SOABPEL A Web site based Oracle WebCenterContent and Intranet based on Oracle WebCenterContentStellent a project has started to migrate the intranet to Liferay A number of Bespoke Web Applications based on Java A number of future projects are planned covering electronic workflows for review of documents, digital signing of documents, archiving and records management, etc. in addition to enhancements to existing systems. User support is needed for the rolled out systems. Responsibilities Your main tasks are Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching Prepare user manuals or online help and keep them up to date in line with the evolutions of the systems Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc. Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users Contribute to project planning and reporting Document tasks and deliverables according to EUMETSAT working practices This is a fulltime position at EUMETSATs facilities in Darmstadt, Germany with a planned starting date in July 2016. Standby callout support may sometimes be required. Qualifications Competencies In addition to having a university degree in a relevant discipline, you will have to prove Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users Experience in developing user manuals andor web based online help Experience in user interaction design and developing information architecture, search and navigation, taxonomies Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content Good knowledge of information management concepts, principles and related processes Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly selfmotivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel Furthermore, it would be a distinct advantage to have experience with Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information andor document management systems You will be expected to conduct all activities in an orderly and disciplined manner and be able to work with the minimum of supervision, acting as a credible and professional representative of EUMETSAT. While the official languages of EUMETSAT are English and French, the working language for the position is English and therefore you must be able to work effectively in this language. What can Terma offer At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Challenges in advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Recruitment is depending on successful selection by the customer. Additional information For further information, please contact Mrs. Raluca Moise by telephone 49 6151 860050 or by email terma.determa.com. To ensure that your application will reach us and is properly processed we would prefer that you apply through the link httpswww.epos.dkREKTermaJoblistShowJobOffer.aspx?dbaliasEposRECTermalangenjobOfferEntityId873joblistId1 with a Cover Letter explaining your background and expertise, as well as your earliest date of availability, and a uptodate Curriculum Vitae in Europass format httpseuropass.cedefop.europa.euenhome Closing date May 23rd, 2016 Please note that applicants must hold all appropriate documentation and permits to work in Europe. Terma develops products and systems for defense, civilian authorities, and security applications, including command and control systems, radar systems, selfprotection systems for vessels and aircraft, space technology, and advanced aerostructures for the aircraft industry. Terma is headquartered in Aarhus, Denmark, and maintains international subsidiaries and operations in The Netherlands, Germany, India, Singapore, and the U.S. Sign up for Termas newsletter here or follow Terma to remain updated on our news and events
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