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ManagerSenior Manager, Spectrum Monitoring Systems
2018-09-27 17:27:24| Space-careers.com Jobs RSS
Where others see barriers, we see opportunities. Do you enjoy supporting customers realizing breakthrough value? Do you stay attuned to your customers needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it cant be done alone. Its a great time being SES. SES is the worldleading satellite operator providing endtoend communications solutions. SES leads across new technologies in video, enterprise, mobility and government. We are a team of people coming from all across the globe who work together to make a real difference in the world. We help to bridge the digital divide by connecting millions of people on the African continent. We make it possible for people to stay connected while flying 10km up on a commercial airplane. We provide expensive satellite coverage of all of the worlds seas and ocean regions via our dedicated mobility beams. We distribute 7,400 channels to more than 1 billion people in 317 million homes. We work together with our partners to develop new standards that transform how people consume and enjoy entertainment. Your Job The ManagerSenior Manager, Spectrum Monitoring Systems is responsible for leading a team in the design, configuration, upgrade, and maintenance of SESs Global Carrier Monitoring System CSM. The incumbent will participate in specifying the requirements for future operational systems, lead the development of operational and system requirements, liaise with vendors and SES Technology teams for maintenance and upgrades, coordinating site installation and testing as required. The appointee will support other projects and activities affecting CSD operations in order to provide the highest quality systems and services for SESs operational teams, coordinating and assisting with the development and delivery of operational training, procedures and best practices to operations staff. The incumbent will identify process and system improvements that assist the operational teams in enhancing customer services, and work with SES groups or vendors to achieve the identified improvements. The ManagerSenior Manager ensures the operational systems under his responsibility provide a high level of customer support and meet all service assurance and provisioning requirements in accordance with agreed KPIs, leading to the delivery of best in class services across SESs global satellite network. Your Responsibilities Management of the configuration, upgrade, systems administration, inventory, and critical operational data, necessary to maintain highest availability, accuracy and consistency of the CSM measurement systems Maintain the highest level of operational and technical knowledge of the communications monitoring systems in order to act as a systems expert in supporting 247 operations Ensure effectiveness and efficiency of operational systems used by the operations centers, developing and maintaining KPIs Evaluate, test, deploy, and maintain custom and thirdparty software applications which are used solely for operations Oversee the development of training material, operating procedures, and troubleshooting procedures, related to monitoring systems or other system tools, and provide tuitiontraining to the 24x7 operational teams, and to other groups across the organisation Liaise with Engineering departments for the specification, design, development, testing and acceptance of new hardware and software systems Participate in vendor meetings and negotiations, related to system and service development, upgrade, operations and maintenance assist with evaluation of vendor services and equipment Your Profile An engineering degree or equivalent academicprofessional qualifications At least 15 years of professional experience within a payload operations, satellite engineering or managed service environment, with a background in technical operations management A track record of managing and motivating a team of engineering and operational experts, collegially operating at senior staff levels and across departments Demonstrated management skills in a multicultural environment Managing complex global projects, involving crossfunctional teams, 3rd party vendors and subcontractors Strong customer focus Selfdriven innovative mindset High level of technical knowledge in satellite communications systems and service monitoring platforms, specifically the Kratos Monics platform and associated products Demonstrable analytical skills with a strong aptitude for a systems approach to problem solving Objective, rational and multidisciplinary thinking Willing to support 247365 operations, providing out of hours support as necessary Excellent written, verbal and presentation skills in English. Ability to schedule and coordinate complex operational tasks and projects Strong people management skills We Offer You A diverse workplace. For SES, diversity is more than a question of gender or race we welcome different minds and different skills. An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets. Opportunities to further grow and develop in a global and growing company we believe lifelong learning is key to bring the best of SES worldwide. A comprehensive compensation package linked to your performance and further completed with attractive benefits. SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
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