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Monitoring and Alerting Software targets collections industry.

2014-07-30 14:32:01| Industrial Newsroom - All News for Today

Based on pre-defined events in live call activity, Nexidia Live Collection Assistant drives relevant alerts and information to collector and supervisor desktops within contact center. Real-time decisioning enables companies to change agent behavior and maximize collections effectiveness while call is in progress, while complying with rules and regulations. With Neural Phonetic Speech Analytics™, collectors can determine caller's emotional state and take proactive steps to control call. This story is related to the following:Call Center Management Software |

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