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Network Operations Controller
2019-10-29 10:16:32| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Network Operations Controller United States Manassas, Virginia Role Description Summary As a Network Operations Controller, you will be a customerfocused professional that provides leadership and technical expertise in the support of SES customers and services. You are highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, driven to provide an extraordinary customer experience, and willing to assist and help other team members reach their highest potential. Primary Responsibilities Key Result Areas Provide exceptional customer support Serve as the main pointofcontact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve daytoday technical issues Provide Level I technical support Ensure all events are properly documented, escalated and reported Initiate timely technical and management escalation as required Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements SLA Ability to gather, organize, and analyze large amounts of data with speed and accuracy as well as detect relationships and make decisions using sound methodical judgment Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Competencies Customer service Oral and written communication Global cultural awareness Troubleshooting Problem solving Analytical Prioritization Decision making Flexibility Resiliency Qualifications Experience Bachelors degree in Telecommunications, Information Technology, or Engineering required education can be subsided for experience Proficiency in English required proficiency in other languages is highly desirable Cisco Certified Network Associate CCNA Certification preferred Fundamental knowledge of BGPMP, HSRP, OSPF, RIP, VLANs and VPNs preferred Fundamental knowledge of MPLS LDP, L2 and L3 VPN, Traffic Engineering preferred Fundamental knowledge of Multicasting IGMP, PIM, SSM preferred Fundamental knowledge of Network Management Systems EM7, HP OpenView, Nagios, Netcool, ZenOSS preferred Fundamental knowledge of satellite or wireless communication preferred Ability to work 12 hour rotating shifts, nights, weekends, and holidays Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
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Category:Transportation and Logistics