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Satcom Engineer, Operations Services
2021-03-24 18:12:30| Space-careers.com Jobs RSS
Role Description Summary The position is responsible for supporting commissioning of new services and providing 24x7 Level 3 Managed Services oncall support to the SES NOC. In addition, the incumbent will be responsible for engineering escalations and other services to keep the network stabilized and maintained for customer SLA requirements. The role will be primarily focused on the baseband equipment RF components of the product portfolio, but also includes a networking element. As a customer facing position, it will concentrate on the support and growth of existing new business products. The incumbent will gain a broad knowledge of SES product range and how these are integrated as customer solutions. Primary Responsibilities Key Result Areas Support Incident Management in line with Company defined ITIL processes, ensuring timely escalations as appropriate to meet Customer SLAs Ensure the configuration, testing, implementation inservice support by way of Level 3 Engineering Support to 24x7x365 NOC of SES Products Complete Operations Engineering changes as required, adhering to the defined Change Management process Work as part of a Global Team to ensure active Incidents are actioned utilizing a Follow the Sun support methodology Perform routine auditing of assigned Regional Area or specific Customer sites, liaising closely with NOC appropriate CSM RSL for any identified issues Participate in lifecycle of a customer project, Post Sales through to Customer Acceptance Liaise with customers and support the integration of SES products with their infrastructure Work with Engineering Product Development Teams in order to support the growth of the SES portfolio and the feedback potential improvements to baseband equipment RF components Work efficiently as part of a multidisciplinary team Adhere to delivery schedules and manage time accordingly Interact with other operational groups and support coordination of projects Proactively expand areas of knowledge and seek out new experience Development of technical support documentation for handover to Operations Develop a full understanding of existing SES systems, processes procedures to provide input for continuous improvement Ensure administration of Monitoring Tools to support customer solutions Ensure Incident Management ticketing system is updated with correct resolutions and closure codes to promote continual improvement of the troubleshooting process Perform other tasks as requested required Stay uptodate with stateoftheart IT concepts and technologies virtualization concepts mainly Oncall support duties will be required 247 on a rotational basis Competencies Performance Under Pressure Resilience Selfstarter Accountability Problem Solving Collaboration Qualification Experience REQUIRED Minimum 58 years of experience in the satellite or telecommunications industry Bachelors Degree in Engineering, Computer Science, Business Information Systems or equivalent experience with communications satellite systems or similar advanced technical support role Strong understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems Experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WANLAN equipment Experience connecting remotely to mobility sites for remote troubleshooting, to include Oil and Gas Maritime platforms Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment e.g. Comtech, Idirect, Orbit, Intellian, Newtec, Gilat etc.. Experience integrating communication systems with multiple vendor components Experience dealing directly with customers and understanding how to manage expectations Willingness to travel internationally PREFERRED Excellent command of MS Office Suite Word, PowerPoint, Excel, Visio Fluency in a foreign language Working knowledge of IP routing and networking Experience with UnixLinux systems administration and creation of shell scripts to automate tasks Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
Tags: services
operations
engineer
satcom
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