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Service Agent Gateway Operations
2021-07-02 16:13:15| Space-careers.com Jobs RSS
At SES, we cultivate an inclusive and healthy work environment that enables us to drive business success. As a company dedicated to Diversity Inclusion, we believe our story should reflect those of the millions we serve. We are committed to increasing the number of employees from underrepresented groups and nurturing an inclusive company culture where people can flourish. Our purpose is to ensure safety of our combined GEO and MEO fleet and maximise spacecraft lifetime, provide best performance to SES customers. We drive innovation for our infrastructure, products and services and manage spacecraft procurement for both heritage and nextgeneration systems Are you? Eager to provide the best experience for our customers and be the first point of contact for any gateway intervention Skilled at maintaining Gateway availability and providing customer continuity? Looking to work within an international organisation, in a fastpaced environment and become a valuable member of a successful team Primary ResponsibilitiesKey Result Areas As member of a global Gateway Operations team, provide a qualitative approach to continuously improving the experiences or our customers. Be the first point of contact for any Gateway issues and work with solutions at the cutting edge of technology Provide exceptional customer support and serve as the main pointofcontact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues at SES owned or managed Gateways and Teleport Infrastructure for O3b mPOWER as well as other MEOGEO missions Monitor all Gateway elements including ground based large aperture Antennas, RF, Teleport Infrastructure, Network and terrestrial circuits and Control systems to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements SLAs Ensure all events are properly documented, escalated and reported. Initiate timely technical and management escalation as required Participate in the daily health checks and escalation point for any issue Gather, organize, and analyse large amounts of data with speed and accuracy as well as detect relationships and make decisions using sound methodical judgment Work 12 hour rotating shifts that may include nights, weekends and holidays Who We Are Looking For More About You In order to achieve the outcomes described above, we believe you will be able to demonstrate some or all of the following SkillsCompetencies Were looking for a selfstarter and brave pioneer with a drive for excellence. Someone that takes a proactive approach and holds himherself accountable without shying away from responsibility. Given the nature of the role we feel its important for you to understand your own added value and make yourself heard. Comfortable working with minimal supervision and able to deal with changing priorities Demonstrates a customerfocused business led approach Adaptable, dynamic team player with effective intercultural awareness Competent in breaking down data or problems to develop solutions and explanations SelfStarter with a high level of personal accountability Very good presentation communication skills written oral Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Preferred Education Experience a combination of education and experience will be considered Bachelors degree in Engineering, Satellite Communication, Computer Sciences or equivalent, coupled with professional vocational training and qualifications Minimum of 2 years experience in technical support experience in the satellite or wireless communications industry Technical support experience in the satellite or wireless communications industry Advanced knowledge and experience of Ground based Antenna systems Excellent command of Microsoft applications Access, Excel, PowerPoint, Outlook, Visio, Word Knowledge of the Satellite or Telecommunications Satellite industry will be a plus Preferred Qualifications Fluent in English Microsoft Office Competent Analytical reporting Whats in it for you Benefit of being on the cutting edge of Gateway technology Bonus and equity plans Comprehensive and competitive benefits plans A range of wellness activities and employee assistance programmes varies by location An employer that values all aspects of Diversity and respects every individuals story The contents of this job description are subject to change. SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, ancestry, national origin, gender, sex, sexual orientation, gender identity, marital status, religion, age, disability, veteran status, or other characteristic protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. APPLY httpscareers.ses.comjobManassasServiceAgentGatewayOperationsVA20108688662401
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Category:Transportation and Logistics
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