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The Wall Street Journal: Shoppers flock to buy online, and that's trouble for UPS

2015-12-11 10:01:48| Air Courier - Topix.net

United Parcel Service Inc. is straining to handle a surge in online sales that has resulted in more holiday volume than it had expected, causing a wave of disruptions that could spell trouble for the holiday season. ground packages based on their normal shipping transit times last week fell to 91%, according to an analysis of millions of packages by software developer ShipMatrix Inc. During the same week last year, the on-time rate was 97%, which is UPS's usual average during nonpeak months.

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