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Video Conference Assistant
2013-02-13 11:40:10| Space-careers.com Jobs RSS
Modis is looking for a skilled Video Conference Assistant for an opportunity at the European Space Agency in the Netherlands The main tasks to be performed Act as a singlepointofcontact for the Agencywide video conferencing service, coordinating service delivery with internal and external suppliers, such as ESA ICT Service Managers The ESTEC Communications Team Facility Management Teams Hardware Suppliers Agency ICT Suppliers Act as a singlepoint of contact for external parties who wish to interface to the ESA Video Conference facilities. Deliver an excellent customer experience through provision of managed Video Conference facilities. Responsible for ensuring that Videoconference facilities and locations are neat, tidy and appropriately configured. All equipment in the video conference locations is functioning correctly. Conferences are correctly booked and configured by the Telecom Operations Team in accordance with ESA Policies and procedures. Maximum utilisation of the available resources is achieved through efficient booking. Realtime monitoring of VIP conferences, with proactive intervention when required. Provide a realtime help and assistance service for ongoing video conferences across the agency. Coordinate fault resolution activities between technical and facility suppliers to restore service in the fastest possible time. Together with the head of the Video Conferencing service, define, negotiate and manage supplier agreements between the Video Conferencing Service Manager and suppliers, such as the site Communications Teams, Site Management teams and hardware suppliers. Ensure all ESA sites are harmonised and provide a similar quality of service in all locations. Apply the internal Quality Management processes to the delivery of the video conferencing service and coordinate process management with the ESA Quality Management team. Produce monthly utilisation and operations reporting, as defined by the head of the Video Conferencing service. To successfully perform the above mentioned tasks, the following background experience is required As per Job Class with at least five years experience in ICT service and operations management. Affinity to high quality customer service or support. Excellent written and verbal communication skills, fluent in English. Be able to work unsupervised. Experience with telephone and video conferencing systems and protocols. Please send your CV to Abbey.Wolffmodisnederland.nl Deadline 05032013
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Category:Transportation and Logistics