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In Case You Missed it Autobytel Bought AutoUSA in Last Two Weeks
2014-01-23 02:36:41| AutomotiveDigest.com - Automotive Industry News
What does the acquisition mean to dealers? The transaction significantly expands Autobytels Dealer Network, will bring a full suite of new dealer sales and marketing tools, and is expected to deliver more services, more products and meaningful increases in revenue and cash flow for management and the investors. This is some of what Autobytel Management had to say about the deal: AutoUSA represents an outstanding fit with Autobytel. In addition to its core leads business, AutoUSAs suite of complementary third-party, Web-based services includes payment-based pre-qualification tools, incentive programs and other products and services designed to help dealer customers and manufacturers increase their sales. The Additional Resources & Tools for Dealer: Autobytel said the acquisition expands its reach and influence in the industry by increasing its national new and used car dealer network to more than 5,200 from approximately 3,800, while boosting its business with auto manufacturers. It also enables the company to offer its new mobile and SaleMove products to a larger customer base, while continuing to build on relationships with OEMs and large dealer groups, including the AutoNation family of dealers. The AutoUSA Team & Services are joining Autobytel: The great news is that Phil DuPree, President of AutoUSA, has joined Autobytel as Executive Vice President, President of Dealer Services with the possibility of moving to California. AutoUSA represents an outstanding fit with Autobytel. In addition to its core leads business, AutoUSAs suite of complementary third-party, Web-based services includes payment-based pre-qualification tools, incentive programs and other products and services designed to help dealer customers and manufacturers increase their sales. To get more info and background on this major industry development, please go to www.automotivedigest.com and ingest the essence of the Autobytel press announcement Want more info? Keep reading!The Article In Case You Missed it Autobytel Bought AutoUSA in Last Two Weeks appeared first on Automotive Digest.
1. Autobytel Buys AutoUSA to Expand & Consolidate Dealer Network
2014-01-14 18:35:57| AutomotiveDigest.com - Automotive Industry News
Autobytel bought premier web-based auto leads service provider competitor AutoUSA Expands reach & influence by increasing new & UC dealer network Dealer network now 5,200 including AutoNation; Boosts OEM business GET MORE INFOThe Article 1. Autobytel Buys AutoUSA to Expand & Consolidate Dealer Network appeared first on Automotive Digest.
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AutoUSA News Dec 2013
2013-12-11 22:47:35| AutomotiveDigest.com - Automotive Industry News
Visit AutoUSA at the 2014 NADA Convention and Expo in New Orleans. AutoUSA is running a little promotion at their booth: 3514, so please come by and share a best practice or marketing or sales tip on video, and receive a gift card (i.e. Starbucks, gas card) in return. Well be sharing more information about this promotion in January, and were looking forward to New Orleans!The Article AutoUSA News Dec 2013 appeared first on Automotive Digest.
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AutoUSA Monthly Feature
2013-08-15 19:56:24| AutomotiveDigest.com - Automotive Industry News
Why The Best Type Of Feedback Is Complaints Contributed by Mike Gorun A brilliant and successful businessperson recently shared why he loves his angriest customers. Phil Libin, CEO and co-founder of Evernote, wrote an article for Inc. where he explained that customer feedback is essential to the growth of any business. All companies solicit feedback from their customers be it via online or physical surveys, suggestion boxes or some other way. Even companies that dont solicit it, get it. According to Mr. Libin, there are three types of customer feedback: complaints, suggestions and compliments. For any of this feedback to matter, you first have to have a leadership team that not only cares, but knows how to handle each of these. He explains that while suggestions are great, other than an occasional nugget of inspiration, they have very little value for improving your product or service. Compliments are always wonderful and have value in that you can hear what youre doing right. They can also increase employee morale; but only if you share them; which many managers fail to do. The real value in customer feedback; the one Phil not only says he loves but also feels holds the most value; is complaints. As most dealerships know, angry customers are typically the most vocal and will more frequently vent that anger towards you either directly (via e-mail, letter or a phone call) or indirectly (via an online review, social media post, etc.). The problem, he says, is that most people charged with monitoring feedback take complaints personally. Many times this is simply due to the fact they have no experience with being criticized online. Complaints are great; the more detailed, the better. They tell us where our product or overall experience is failing. Plus, they are the easiest form of feedback to get. No training or solicitation required. People are naturally good at complaining... says Libin. Complaints are actionable items that can assist you in identifying areas of your business that needs improvement. You cannot expect to increase customer retention and build loyal customers if youre not willing to listen to what they believe is wrong. Remember, they are your customers. While you may think your product or service is the best in the universe; chances are you arent your companys source of revenue. Its the customers opinions that matter. Read MoreThe Article AutoUSA Monthly Feature appeared first on Automotive Digest.
AutoUSA Inteview August 2013
2013-08-13 17:35:13| AutomotiveDigest.com - Automotive Industry News
Willie Cruz | Internet Manager Wiesner Buick GMC Hyundai Conroe, Texas AutoUSA: Can you tell us a little bit about your dealership and your background in the industry? Willie: John Wiesner, our CEO started in the auto business in 1972 and in 1977 purchased the Buick-Pontiac-GMC franchise here in Conroe, Texas and grew it to become one of the premier dealerships in the market. Since then we expanded with a Hyundai franchise in Conroe and a Chevrolet, Buick, GMC, Cadillac point in Huntsville, Texas. I have over 16 years in the automotive industry in varying positions including Sales Consultant, Sales Manager, Sales Director, F&I Manager, Commercial Sales, and held Certifications and Master Certifications in multiple product lines. I attribute my focus on goals to my 15 years of being in the U.S. Army where you have to perform at peak levels to accomplish tasks. AutoUSA: How is your Internet Department or BDC structured? AutoUSA: What are you doing that is a bit different from your competition? AutoUSA: Tell us about your experience with independent lead providers? AutoUSA: What types of creative marketing and/or advertising are you doing to drive more web traffic? http://wiesnerauto.com The Article AutoUSA Inteview August 2013 appeared first on Automotive Digest.