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Tag: manager service

Bringing the F&I Manager into Service Lane Could be a Win Win

2013-06-02 23:11:32| AutomotiveDigest.com - Automotive Industry News

F&I managers are now providing a valuable opportunity to up-sell in that department but what about them bringing that to the service lane? F&I managers can see opportunities everywhere and many times have been trained in sales if he or she and service advisors can work as a team, there are many circumstances to increase the service level and bring additional revenue to the store. Mike Gorun, Managing Partner/CEO at Performance Loyalty Group had a few insights about it that he shared with CBT News. Service department staff may consider it like being sent to the Artic Circle. Theyre not accustomed to watching for opportunities to help walk-in customers and theyre usually not able to take any incoming calls. Click here to gain insight on ways to empower F&I managers to bring their skill sets to the service lane and the perks they would gain commission and penetration from the msale of any aintenance plan or warranty. Theyre also in a great place to present the whole F&I menu to the customer. The Article Bringing the F&I Manager into Service Lane Could be a Win Win appeared first on Automotive Digest.

Tags: service manager win lane

Axalta Coating Systems Announces New Technical Service Manager for Powder Coatings Business

2013-04-19 07:00:00| Coatings World Breaking News

Tags: service business systems manager

Service Delivery Manager APAC

2013-04-11 13:37:09| Space-careers.com Jobs RSS

O3b Networks is a Global Satellite Service Provider deploying a next generation satellite network. This network will enable our customers in emerging markets to extend their range and reach of service through fast, flexible and affordable connectivity. We are now looking to hire a Service Delivery Manager for Asia Pacific Employment Type FullTime Required Experience Minimum 35 Years of experience Required Education Bachelors Degree or equivalent experience Department Name Operations Reporting To EVP, Operations Working Location Singapore, Singapore Travel Required Yes, up to 30 of the time Role Description The Service Delivery Manager works with customers in the Asia Pacific area APAC to make them successful and grow their business with O3b. This includes helping them win their end customer business and offering consultative support to help prepare them for on time service activation with O3b. They are a key Voice of the Customer within O3b understanding what each customer values the most in terms of customer support and ensuring that the whole O3b team interfaces with the customer to offer this coordinated support. Responsibilities Prepare Customer Fulfillment Plans for each O3b customer in APAC region with a contracted service agreement and manage and track the progress of these plans over the service lifetime Support strategic Account Development initiatives work with APAC customers to make them successful and grow their business with O3b. This includes helping them win their end customer business, identifying new applications which can be supported and service expansions which can be contracted Help identifying creative ways to migrate customers existing services using other satellites and technologies to the O3b system to increase the O3b share of their wallet and reduce their total cost of service delivery Work closely with customers to understand their business and offer consultative support to help prepare them for their service activation with O3b Be the Voice of the Customer within O3b Provide feedback to Product Development, Systems Engineering and Asset Management on what customers in APAC region need to grow their business in terms of follow on satellite architectures, new product types, ground terminal developments, service costs, beam placements, and O3b customer service support Understand what each customer values the most in terms of customer support and ensure that the whole O3b team interfaces with the customer to offer this coordinated support Be a Champion within O3b to work with the O3b functional teams to develop a Customer Centric organization Work with Engineering, Product Development and Marketing teams to develop a Customer portal of documentation, customer tools, and service information to allow customers to better understand the O3b system and better integrate the business partnership with O3b Requirements Bachelors Degree in Engineering, Physics or Computer Sciences, or equivalent experience A minimum of three years relevant service delivery experience working for a telecommunications services provider or systems integrator Formal Project Management Qualification is a plus Excellent written and verbal communications skills in English , and additional regional languages are a plus Strong presentation and project management skills Knowledge of satellite services Hands on knowledge of the implementation of mobile networks, fibre backbone networks and Internet access networks in emerging markets Regional market experience and business cultural awareness Ability to learn quickly, thoroughly, and in detail Strong interpersonal skills a stimulating influence on others, while being firm, direct, and selfassured in dealing with them Ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Willing to travel internationally and meet directly with clients Note All applicants for permanent positions at O3b Networks are subject to reference and background screening.

Tags: service manager delivery service delivery

Service Delivery Manager LATAM

2013-04-11 12:36:03| Space-careers.com Jobs RSS

O3b Networks is a Global Satellite Service Provider deploying a next generation satellite network. This network will enable our customers in emerging markets to extend their range and reach of service through fast, flexible and affordable connectivity. We are now looking to hire a Service Delivery Manager for Latin America Employment Type FullTime Required Experience Minimum 35 Years of experience Required Education Bachelors Degree or equivalent experience Department Name Operations Reporting To EVP, Operations Working Location Manassas, VA Washington, D.C. Travel Required Yes, up to 30 of the time Role Description The Service Delivery Manager works with customers in the area of LatinAmerica LATAM to make them successful and grow their business with O3b. This includes helping them win their end customer business and offering consultative support to help prepare them for on time service activation with O3b. They are a key Voice of the Customer within O3b understanding what each customer values the most in terms of customer support and ensuring that the whole O3b team interfaces with the customer to offer this coordinated support. Responsibilities Prepare Customer Fulfillment Plans for each O3b customer in LATAM region with a contracted service agreement and manage and track the progress of these plans over the service lifetime Support strategic Account Development initiatives work with LATAM customers to make them successful and grow their business with O3b. This includes helping them win their end customer business, identifying new applications which can be supported and service expansions which can be contracted Help identifying creative ways to migrate customers existing services using other satellites and technologies to the O3b system to increase the O3b share of their wallet and reduce their total cost of service delivery Work closely with customers to understand their business and offer consultative support to help prepare them for their service activation with O3b Be the Voice of the Customer within O3b Provide feedback to Product Development, Systems Engineering and Asset Management on what customers in LATAM region need to grow their business in terms of follow on satellite architectures, new product types, ground terminal developments, service costs, beam placements, and O3b customer service support Understand what each customer values the most in terms of customer support and ensure that the whole O3b team interfaces with the customer to offer this coordinated support Be a Champion within O3b to work with the O3b functional teams to develop a Customer Centric organization Work with Engineering, Product Development and Marketing teams to develop a Customer portal of documentation, customer tools, and service information to allow customers to better understand the O3b system and better integrate the business partnership with O3b Provide local coordination with the Operations Centre for other Service Delivery Managers Requirements Bachelors Degree in Engineering, Physics or Computer Sciences, or equivalent experience A minimum of three years relevant service delivery experience working for a telecommunications services provider or systems integrator Formal Project Management Qualification is a plus Excellent written and verbal communications skills in English , and additional regional languages are a plus Strong presentation and project management skills Knowledge of satellite services Hands on knowledge of the implementation of mobile networks, fibre backbone networks and Internet access networks in emerging markets Regional market experience and business cultural awareness Ability to learn quickly, thoroughly, and in detail Strong interpersonal skills a stimulating influence on others, while being firm, direct, and selfassured in dealing with them Ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Willing to travel internationally and meet directly with clients Legal right to work in United States Note All applicants for permanent positions at O3b Networks are subject to reference and background screening. O3b cant support an immigration process for this role we will only consider candidates that can provide proof of legal right to work in United States.

Tags: service manager delivery service delivery

GNSS Exploitation Service Engineering Manager

2013-03-22 10:36:49| Space-careers.com Jobs RSS

For full information, visit httpwww.gsa.europa.eugsajobopportunities Date of Publication 20 March 2013 Deadline for applications 19 April 2013 2359 hours CET Type of Contract Temporary Agent Place of employment Brussels with future relocation to other GSA sites GradeFunction Group AD 10 Contract Duration 5 years Monthly basic salary1 8.064,86 Organisational Department GNSS Exploitation Programme Reporting To Exploitation Program Manager Possible reserve list valid until 31122014 Desired Start Date 01092013 Level of security clearance2 CONFI EU GNSS Exploitation Programme department The role of the European GNSS Agency, in the exploitation phase, shall include tasks in particular as follows i Operational activities of the Galileo and EGNOS programmes including system infrastructure management, maintenance, ongoing improvement, certification and standardisation, as well as service provision ii Development and deployment activities of the evolution and future generations of the systems, including procurement activities. The GNSS exploitation programme team is in charge of managing the exploitation phases of the EGNOS and Galileo programmes, and shall in particular Manage the execution of the EGNOS and Galileo exploitation phases in compliance with the ECGSA delegation agreements, controlling the associated schedule, costs and risks Analyse, define and implement the EGNOS and Galileo exploitation concepts Manage the EGNOS and Galileo infrastructure operations, maintenance, protection, ongoing improvement and evolutions activities, through associated contracts andor working arrangements Manage the standardisation activities associated with the EGNOS and Galileo programmes Manage the operational interfaces and service provision to the EGNOS and Galileo users Liaise with the GSA Market Development Department for the market strategy and development of the EGNOS and Galileo use Liaise with the GSA Security Department and Security Accreditation Board for ensuring the accreditation of the EGNOS and Galileo systems and services Liaise with the EASA and other relevant authorities to ensure certification of the EGNOS and Galileo systems and services Liaise with the EC and ESA for all matters dealing with the EGNOS and Galileo exploitationrelated activities. TASKS AND RESPONSIBILITIES The GNSS Exploitation Service Engineering Manager is integrated within the GNSS Exploitation Program team. He reports to the GNSS Exploitation Program Manager. Shehe is responsible for the following tasks Maintaining the EGNOSGalileo Mission and Service Requirements, and their associated evolution plans perform EGNOSGalileo Mission analyses Elaborating and maintaining the GSA contributions to the GNSS Mission Evolution Roadmaps and GNSS RT plans, in close liaison with the GSA Market Development Department for the establishment of user needs specifications Maintaining and developing the design of the EGNOSGalileo Services, of their extensions and of their evolutions Service Requirements, Service Definition Documents, Performance, User and Signal Requirements and Interfaces Develop and maintain the EGNOSGalileo user segments requirements, design and operating concepts Elaborate and maintain the EGNOSGalileo standardisation plan in close liaison with the GSA Market Development Department, manage the execution of the associated standardisation activities developing the standardisation of the SBASGalileo services within the different user communities and standardisation fora ICAO, IMO, EUROCAE Defining, monitoring and controlling the inservice EGNOSGalileo service performance indicators Defining current and future EGNOSGalileo service levels commitments, ensuring coordination with other SBAS Service Providers Ensuring a service and signal performance watch on the GNSS constellations and other SBAS systems Managing the technical aspects related to interoperability and service level commitments with other systems in particular, develop and implement the EU strategy within international working groups Providing service engineering support to market development and service adoption Liaising with the stakeholders which contribute to the EGNSS Services engineering in particular EC, Member States and ESA Contribute to other tasks of Department, as necessary. 1Please note that salaries are adjusted based upon a correction coefficient as calculated by the Commission Currently, 01 June 2012, the weightings are 100 BE, 84,2 CZ, 116,1 FR, 134,4 UK. 2The successful candidate must hold a valid personnel security clearance at the above defined EU level or be able and willing to apply for a security clearance immediately after the contract award. The procedure for obtaining a personnel security clearance shall be initiated on request of the employer only, and not by the individual candidate. PROFESSIONAL QUALIFICATIONS AND OTHER REQUIREMENTS a. Eligibility criteria For your application to be considered by the Agency, you must meet the following criteria a A level of education which corresponds to completed university studies attested by a diploma when the normal period of university education is four years or more, OR b A level of education which corresponds to completed university studies attested by a diploma and at least one year of appropriate professional experience when the normal period of university education is three years. 2. In addition to the above, to possess appropriate professional experience of at least twelve years Ad 1a following of the award of diploma ad 1b following the end of professional experience in positions relevant to the aforementioned duties Be a national of a Member State of the European Union Be able to serve a full 5 yearterm before reaching the retirement age of 65 Be entitled to his or her full rights as citizen1 Have fulfilled any obligations imposed by the applicable laws concerning military service Meet the character requirements for the duties involved Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of hisher duties and Be physically fit to perform the duties linked to the post.2 A. Selection criteria If your application is eligible, you will be selected for an interview based upon the following criteria 1 Qualifications and experience Essential University degree in the exact science, such as Engineering, Physics, Mathematics or Computer Science Good experience relevant to the tasks described above Experience and background in GNSS Mission and Systems Engineering Advantageous Experience and background in EGNOS andor Galileo program management Experience and background in the GNSS standardisation Experience and background in GNSS security Experience and background in GNSS safety Experience in working at EU institutions 2 Behavioural competences Excellent communication skills in English Motivation Working with others Stress management flexibility Analysis problem solving Delivering quality and results Prioritising and organising. SELECTION PROCEDURE The selection procedure includes the following steps After registration, each application will be checked in order to verify that it meets the eligibility criteria All eligible applications will be evaluated by a Selection Committee based on the selection criteria defined in this vacancy notice The bestqualified candidates, all those who obtained the highest number of points within the evaluation, will be shortlisted for an interview. The minimum threshold is 65 of the total points. During the interview, the Selection Committee will examine each candidates profile and will assess their relevancy for this post. In order to support the evaluation via interview, shortlisted candidates may be required to undergo written tests relevant to the job content the minimum threshold for this test is 50 of the total points allocated for it and to complete part of the process in their second EU language As a result of the interviews, the Selection Committee will recommend the most suitable candidates for this post to be placed on a reserve list. This list may also be used for recruitment of a similar post depending on the Agencys needs. Inclusion on the reserve list does not guarantee recruitment. The reserve list will be presented to the Appointing Authority who may decide to convene a second interview and ultimately will appoint the successful candidate to the post. Indicative date for the interview and written test3 1st half of June 2013 1 Prior to the appointment, the successful candidate will be asked to provide a Police certificate confirming the absence of any criminal record. 2Before a successful candidate can be appointed, she will be medically examined by a selected medical service so that the Agency will be satisfied that she fulfils the requirement of Article 28e of the Staff Regulation of Officials of the European Communities. 3 The date might be modified depending on the availability of the Selection Board members. APPLICATION PROCEDURE For applications to be considered valid, candidates must submit an email to jobsatgsa.europa.euwith a subject line of SURNAMENameVacancy Reference Number and which containsthe Agencys approved application form Download it here httpwww.gsa.europa.eusitesdefaultfilesuploadsGSAapplicationform2.doc The form must be Completed in English Fully completed, pointing out the professional experience relevant to this position incl. calculation of years, months Printed, signed and clearly scanned in Named as follows SURNAMENameVacancy Ref. number e.g. SPENCERMarcGSA.2012.123 In Microsoft Word or Adobe Acrobat pdf format The application shall be accompanied by a scanned ID card andor passport, and a copy of a diploma giving access to the gradefunction group bearing a date of issue. The application will be rejected if it is not duly completed, if it is not signed by hand or if it is not provided in the prescribed format. Supporting documents showing evidence of the information given in the application will be requested at a later stage. Do not, however, send any supporting documentation with your application until the Agency requests so. No documents will be sent back to candidates. Applications must be sent to jobsatgsa.europa.eu and received by the deadline listed on page 01 of this vacancy notice at the latest, clearly indicating the vacancy reference number in the subject line. Candidates are reminded not to wait until the final days before the closing date of applications submissions. The Agency cannot be held responsible for any lastminute malfunction due to any overflow of the mailbox.

Tags: service manager engineering exploitation

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