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Moscow Railways deploys HP Service Manager software to enhance rail services
2013-03-18 01:00:00| Railway Technology
Moscow Railways (MZD), an affiliate of JSC Russian Railways, has deployed a single automated management system based on Hewlett-Packard's (HP) Service Manager software to improve scheduling, cost-efficiency and security on its suburban transportation
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Information Management Service Manager CRM and Collaboration
2013-01-31 18:38:08| Space-careers.com Jobs RSS
Astrium brings space to you. Number 1 in Europe and number 3 worldwide, Astrium employs over 17,000 men and women mainly based in five European countries France, Germany, the UK, Spain and the Netherlands. Our technical excellence and extensive prime contractorship experience extend across all sectors of the space business launch vehicles, manned space activities, satellite systems and related services. An IM Service Manager CRM and Collaboration is being recruited by Astrium in Stevenage. The Information Management team within Astrium Ltd is a panEuropean team which is investing in a range of Microsoft technologies in order to provide a strong business support in the areas of collaboration, social networking and customer relationship management CRM. This leads to Astrium seeking strong candidates who are capable of delivering a high performance set of functionality to the business. Candidates will have a broad experience of information systems management with a skills focus based on Microsoft Dynamics CRM 2011 andor Microsoft Sharepoint 2010. For the successful candidate, the main objectives of this role are Responsibility for the delivery of the Microsoft Dyanamix CRM and Sharepoint based services to users spread across the European business units in the Astrium group Responsible for agreeing the content of the description of these services by negotiating appropriate service level agreements SLA and service specifications SSP with the business sponsors of these systems Responsible for receiving requirements for expansion and changes to these services, and for planning and managing the implementation of those changes. Define, coordinate, and communicate, the service internally to the IM teams in order to achieve the performance specified in the SLA Following business requirements in the form of functional specifications, either directly develop or procure support to improve the service Define agree provide regular specific service indicators for reporting Define agree on performance parameters of the service Analyse and provide synthesis in case of service exceptions SLA breaches for reporting Participate in the major incident management process Focal point on service evolutionissues for the key users The service owner is the single point of contact for service management for all questions concerning his service, and must ensure that the rest of the IM team provides an adequate level of support to assure that the service levels agreed with the business are achieved. The service owner role is a unique opportunity to support the expansion of the usage of these tools within a major aerospace manufacturer, and as such, it is expected that the candidate have proven experience of project management and good people management skills, will be proactive and able to work without direct supervision for extended periods. The successful candidate will demonstrate the following skills and experience Project Management Service Management experience in an IT IS environment Business Analysis experience requirements gathering to solution definition Experience with a CRM tool, preferably Microsoft Dynamics. Desirable skills Experience with portal and Wiki applications, such as SharePoint Application development experience, for example .NET, C, SQL, Visual Basic TO APPLY click here
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service
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Service Manager
2013-01-28 12:36:49| Space-careers.com Jobs RSS
Service Manager mf Ref SES0268 Region Europe Location Luxembourg Betzdorf Company SES Category Other Engineering Technical Position Context As Service Manager of SES ASTRA TechCom S.A., the incumbent is both supporting the attraction and responsible for the successful management and provisioning of service contracts. SheHe is responsible for identifying the required resources and manage the various internalexternal contractors and suppliers in an integrated approach towards the Customers. The mission consists in the successful management of various services that will support SES ASTRA TechCom S.A. to generate recurrent revenues based on multiyear service agreements in various domains like equipmentsystem hosting, satellite teleport services, satellite VSAT network services. Customers may be of commercial andor institutional nature. On a daytoday basis, shehe will mainly collaborate with the SES technical and commercial entities. Responsibilities Support the attraction of contracts by supporting the various request for proposal phases like proposal preparation, proposal handover and negotiation, contract setup Takeover or setup services that follow a project phase, thus requiring the close colaboration with the Project Manager in charge of the project phase Case dependent, also support andor manage the project phase Manage Customer relationships Either support or be responsible for Write, coordinate, negotiate and maintain service agreements KPIs with suppliers and subcontractors being either SESinternal or external entities Write, coordinate, negotiate and maintain service agreements with Customers being either SESinternal or external commercialinstitutional entities Provide when contractually agreed service reports presenting past activities and upcoming objectives Interface Customers and collect requirements for the setup, monitoring and updating of Service Level Agreements Use professional project management tools and other usual office tools as appropriated to report and document service andor project realizations Support or manage the setup of costpricing sheets in the frame of proposal setup and with respect to contract realizations Coordinate with other functions Project Control, Legal, Finance for the transparent and effective realization of the services Support the yearly preparation of SES ASTRA TechCom Operational Expenses budgets Provide inputs for internal weekly reports including inputs into timesheet reporting systems Followup and understand the evolution of products and systems market Promote the SES TechCom Products and Services in the Satellite Industry and Satellite Communication Markets Travel as required to visit Customers, Vendors, Partners and attend exhibitions, conferences, workgroup meetings as deemed necessary Set up and maintain efficient service management structures Transparent and coordinated organization of daily work Regular reporting to Line Management through weekly reports of activities with special emphasis on status of different services and potential issues Deliver products, services, systems to customers within budget, specification and on time Provide effective communication workflow of information Successful and businessexpanding customer relationships Experience Qualifications Have a university degree in RF, Electronics, TelecommunicationsEngineering, Information Technology or equivalent Have a working experience in engineering, implementation, monitoring of telecommunications systemsservices Have proven projectservice management experience Be able to integrate into andor lead crossfunctional and multinational teams Have good communication capabilities, analytical sense, selfstarting qualities, coordination and priority setting abilities Proactive approach towards existing and potential customers Continuous Improvement mindset Ability to work independently with minimal supervision Fluency in English and a maximum of other languages Experienced in the daily usage of office and communication software Lotus Notes, MS Word, MS Excel, MS Powerpoint, MS Project Our Offer Competitive salary package, coupled with a diverse array of challenges and development benefits. SES is an Equal Opportunity and Affirmative Action Employer. This position reports to Vice President, Operations Customer Services Apply for this Job online
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Service Manager Markets Extended Service Contracts and Motivates F&I
2013-01-21 05:45:29| AutomotiveDigest.com - Automotive Industry News
Extended service contracts being sold in the service lane have been very good for Land Rover North Dade, based in Miami, according to Nestor Alvarez, service manager for the dealership. Extended-service contract sales have had a side benefit motivating the dealers F&I department to sell more service contracts, too. The Nestor campaign got the [...]
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