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Satellite Service Delivery Manager

2015-07-07 12:04:34| Space-careers.com Jobs RSS

Satellite Service Delivery Manager Location UK Employment Permanent Salary range 45,000 55,000 Key Purpose The Satellite Constellation Service Delivery Manager is responsible for the delivery of a service that provides the end customer with the ability to task a constellation of high resolution earth observation satellites and receive subsequent imagery data. The Satellite Constellation Service Delivery Manager is responsible for the operational management of the system through the operational lifetime of the satellites 7 years. The system comprises of a constellation of very high resolution optical remote sensing satellites and a number of ground segments located in the facilities, customer facilities and a third party facility. The Satellite Constellation Service Delivery Manager is the primary point of contact for the customer with regards the service delivery performance, and is responsible for maintaining the customer relationship by ensuring that customer meets its contractual service delivery obligations. Key Tasks Internal Facing Tasks Communicate to internal team the level of service required to meet the customers expectations and contractual obligations. Ensure that the various elements of the service delivery are maintained including Space and ground segment. Service helpdesk. Service support team. Ensure that performance deviations and system outages are dealt with in a timely and efficient manner and within the defined service levels. Produce monthly performance reports for the system and service. Manage development of existing tool sets and operational procedures to improve service efficiency and delivery. Work with the Commercial and Compliance teams as needed to ensure that the service complies with contractual and security obligations. Externally facing tasks Coordination of service activities with customer counterpart.. Compliance with obligations defined in the lease agreement. Maintenance calibration activity planning. Performance issues non compliances. Financial and commercial communications Satisfy lease holder reporting requirements. Experience Experience in service delivery management specifically in setting up, running and successfully delivering a service, ideally for satellite operations or within the engineeringaerospace sector. Experience of working with space and ground segments is beneficial. Knowledge Skills Results orientated strong drive to deliver. Strong organisational skills and ability to prioritise workload Excellent interpersonal skills written and verbal. Ability to interface with customers and technical representatives. Skilled at anticipating customer needs. Ability to handle high pressure environment and keep to deadlines. Flexible adaptable to changing priorities. Attention to detail. Proficient in all MS Office packages and knowledge of Microsoft Project. Willingness for occasional domestic and international travel.

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Service Manager

2015-06-25 08:01:01| Auto Parts - Topix.net

Thank you for your interest in the Service Manager. To begin the application process, please enter your information below.

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Delacon Appoints Kostas Syriopoulos as Customer Technical Service Manager Swine

2015-04-28 02:00:00| ThePigSite - Industry News

AUSTRIA- On April 1st, Kostas Syriopoulos (37) has joined Delacon as Customer Technical Service Manager Swine. Located at the Delacon Headquarters in Austria, Kostas completes the technical team for Swine as an MSc nutritionist.

Tags: service customer manager technical

 

Misty Turner Promoted to Assistant Service Manager at Vecoplan LLC

2015-04-10 12:31:08| Industrial Newsroom - All News for Today

Vecoplan, LLC, a worldwide leader in shredding, recycling and waste processing technologies, has promoted Misty Turner to the position of Assistant Service Manager. Part of the companys commitment to providing service excellence, Turner is now the go-to-gal for all things service. Responsibilities of her new...

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LEOP Service Procurement Manager

2014-12-02 18:05:24| Space-careers.com Jobs RSS

EUMETSAT is the European satellite agency for monitoring weather and climate. Bringing together the resources of 29 member states, we develop and operate a range of satellite systems surveying the atmosphere, land and ocean that deliver vital data 24 hours a day, 365 days a year. Our data contribute to weather forecasts that protect lives and property across Europe and to monitoring of our changing climate. EUMETSAT is now embarking on new and challenging satellite development programmes, shaping its longterm future. LEOP Service Procurement Manager REF. VN1443 In this role you will be responsible for the management of Launch and Early Operations LEOP activities for all future EUMETSAT Polar System satellites. We will look to you to define the service requirements and oversee all aspects of procurement, whilst interacting with the European Space Agency on related satellite development issues. To be equal to the challenge, you will require a degreelevel education, backed by sound experience of satellite development, procurement and operations, as well as LEOP, ideally in a management role. You will also have experience leading multidisciplinary teams, and you will bring excellent technical and interpersonal skills plus fluency in English and a working knowledge of French. Attractive employment conditions are offered, in terms of salary, comprehensive benefits including health and social welfare provision, and extensive relocation assistance if applicable . To learn more and apply online, please visit www.eumetsat.int. Deadline for applications 11 January 2015 EUMETSAT is committed to providing an equal opportunities work environment for men and women and is seeking to recruit nationals from its Member States. Please see our website for further details . Europe s Meteorological Satellite Organisation Organisation Europenne de Satellites Mtorologiques

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