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Analyst, Applications Support
2019-09-16 12:16:35| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Analyst, Applications Support Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY The position is responsible for the application support including management and processing of incoming user tickets or reported issues and forwarding of issues to external suppliers within the satellite applications environment. The incumbent will ensure a proper and effective followup of the tickets and will manage a quick and transparent communication towards the endusers and suppliers. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Ensure the analysis and resolution of all incoming Satellite Applications related incidents and requests Ensure all Satellite Applications related KPIs as defined by the IT department have been reached Actively manage the open incidents in the Satellite Applications support queue to ensure detailed updates, followup and resolution, which includes Take ownership of repetitive, normal, complex incidents Contact and help the enduser resolve his problem Involve thirdlevel support for advice where needed Manage all incidents to closure Define KPIs in order to follow up properly on incident resolution Ensure all information is correctly logged in the ServiceNow and Jira ticketing tool Ensure repetitive incidents are properly documented to facilitate future resolution of similar incidents Transfer incidents that cannot be resolved to thirdlevel support or suppliers, which means Identify responsible team and trigger Jira ticket Include all relevant information into Jira ticket Ensure the followup in Service Now or Jira with the users Ensure the followup in Jira with external suppliers Run ticket review meetings with external suppliers Ensure user management within Satellite Applications creation edition of roles and rights within the managed applications Create and edit users as requested via Service Now Manage user ACLs and request ACL qualification from application stakeholder board Support quality management within Satellite Applications Support business analysts on application testing and application rollout Define business tasks for application use and test Ensure proper documentation within User Academy for Satellite Applications Participate to the training of end users on Satellite Applications Perform other tasks falling within the scope of area of expertise as requested Ensure compliance with procedures, methodologies and audit rules COMPETENCIES Ability to work internationally in a matrixmanaged, resultsoriented environment Ability to think out of the box Strong analytical and problemsolving skills Ability to work independently with minimal supervision Good communication skills able to exchange ideas and information effectively in a concise logical way and be sensitive to audience diversity Ability to work in agile project environments Selfmotivated and demonstrate a doer mentality Ability to set priorities autonomously and to deliver results, even under tight deadlines QUALIFICATIONS EXPERIENCE Bachelors Degree in Information and Communications Technology ICT, Computer Science, Computer Engineering or equivalent Strong, handson knowledge of and a minimum of five years of working experience with software systems ideally in a similar position Good technical understanding of the IT landscape and related technical skills as well as its business application Good Knowledge of Satellite Technology and related applications Experience using an enterprise ticketing system Working knowledge in Microsoft tools Outlook, Word, Excel, etc. Understanding of the end to end incident management life cycle Good knowledge of business processes Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS Key Performance Indicators Meet annual objectives Manage tickets within SLAs Timely implementation for hisher tasks and activities Main interfaces to other departments Business representatives to define business needs EndUsers with regards to reported issues and communication Business applications DevOps group to manage appropriate infrastructure support for applications External suppliers to manage open tickets and incidents Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: support
applications
analyst
support analyst
IPPA now accepting 2020 State Ambassador applications
2019-09-05 19:39:00| National Hog Farmer
Main duties of the intern include managing the birthing center during the Illinois State Fair and presenting about pork at Summer Ag Institutes across the state.
Tags: state
applications
accepting
ambassador
US yet to issue any licences for Huawei sales after over 130 applications - report
2019-08-28 08:42:00| Telecompaper Headlines
(Telecompaper) The US Commerce Department has received more than 130 applications from companies for licences to sell US goods to Huawei, three unnamed sources told Reuters. The Trump administration has not yet granted any of the licences, according to the report.
Tags: report
sales
issue
applications
Data Processing systems and Applications Engineer
2019-08-26 19:18:32| Space-careers.com Jobs RSS
Deadline to apply 20th August 2019 With 1.800 employees worldwide, the CS Group is a leading IT company in France and in Germany, and a prime contractor in designing, integrating and operating mission critical systems. It has now been over 30 years that comprehensive CS solutions for space systems and applications, both on the ground and in space, have been part and parcel of this odyssey. Our German activities grow at fast pace and to face our costumers high level expectations and needs, we are looking for talented profiles having relevant experience in Space systems. We are looking for a Data Processing Systems and Applications Engineer Responsibility Maintenance and development of the Data Processing SystemsApplication Software Procurement activities for maintenance and evolution activities, such as specification and maintenance of requirements for new or enhanced Data Processing SystemsApplications Software components that are going to be implemented by external contractors monitor their detailed design and implementation generate the test plans, test specificationprocedures, perform the acceptance of the externally developed components, support the integration testing in the ground segment and the operational validation Contribute to the definition and design of architectures of data processing ground segments and their components, their interfaces, and the validation and verification methods Coordinationinputs to planning and preparation of releases Coordination with other Teams andor Contractors to prepare introduction of newupgraded components Generation and maintenance of technical baseline documentation Contribute to the operations of existing data processing ground segments Participation in technical meetings and formal reviews Analysis of the maintenance requirements and identification, procurement or implementation of the tools required to fulfil them Settingup and implementation of maintenance policies and procedures Perform routine tasks in operational systems under configuration control such as Anomaly investigations, documentation and classification Participation in relevant Anomaly Review Boards Follow up of the delivery of SW resolutions for these anomalies Contribute to Configuration Management change control practices Contribute to building and distribution of application software releases and patches Verification of correct facility installation for the assigned facilities Contribute to the development, integration and configuration management of software developed by third parties, its installation, and configuration and testing Perform SW testing in a structured approach to verify that delivered SW is fulfilling the requirements or to demonstrate that problems have been corrected Profile Mandatory skills Engineering of large, UNIX or LINUX based, complex, realtime data processing systems, including requirements specification, design, software maintenance or development, formal software testing and system integration Very good technical writing skills, in particular in the area of formal technical documentation e.g. requirements specification and design documentation, test plans and procedures, maintenance procedures Source code control systems e.g. Subversion, Git Software anomalies analysis, debugging, profiling, fixing and processing Additional skills considering as an added value Operating systems and application software upgrades andor porting to new platforms Objectoriented software design, implementation, and maintenance, including the use of UMLSysML based tools for supportingdocumenting the design, at least at the architectural level Web technologies and programming e.g. Apache, CGI, JavaScript, XML Programming languages e.g. C, Java, Python
Tags: data
systems
applications
processing
Radio Navigation Engineer PNT Applications and PVT Assurance
2019-08-12 14:17:09| Space-careers.com Jobs RSS
Position Reference 566 You will have the opportunity to provide engineering support to Navigation Projects e.g. EGNOS and GALILEO and RD activities in the fields of safetyrelated PositionNavigationTiming PNT applications e.g. in railway, maritime and automotive sectors, PVT integrity and PVT assurance security. Tasks and Activities The scope of work will include Participation in studies supporting current and future PNT systems definition andor analysis for security and safetyrelated applications e.g. regarding system architecture, ground processing and user segment technologies Support to the activities relating to technology development, standardisation and working groups on PVT assurance and safetyrelated PNT applications Design, definition and follow up of activities including industrial development contracts and procurements, laboratory and field trials related to GNSS testbeds and receivers, in the aforementioned areas safetycritical, PVT assurance Support endtoend GALILEOEGNOS System Integration, Validation and Qualification activities e.g. new system features, receivers in the aforementioned areas. Skills and Experience The following skills and experience are mandatory You have a Masters Degree in the fields of Telecommunications, Electrical Engineering, Physics or Aerospace Engineering. Background and experience in GNSS, in particular system and user technologies for PVT integrity experience in design, performances and standardisation of PNT user segments technologies GNSS receiver, signal processing and navigation algorithms, sensor fusion, etc.. Background and experience in at least two of the following fields is an asset wireless security GNSS PVT assurance wireless systems for safetyrelated applications any of the following application domains and their associated safety standards railway, automotive, maritime. You have specific knowledge in the design and testing of Radio Navigation systems and equipment. You have a strong knowledge on the design of satellite navigation systems, ranging and positioning techniques, RF, signal processing techniques, and digital navigation receivers. You have relevant experience with the GNSS1, EGNOS andor GALILEO systems and equipment and have and good knowledge of Radio Navigation simulation and testing systems. You have proven experience in the implementation, maintenance and operation of complex Radio Navigation simulation and test facilities for spacecraft, aircraft, maritime and land mobile applications. You have strong experience at user level with satellite navigation receivers and satellite navigation positioning and integrity algorithms. The following skills would be highly desirable You have some experience of commercial simulation software. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 13092019. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: navigation
radio
applications
assurance
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