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Home › operations analyst

 

Tag: operations analyst

Mission Analyst Copernicus Operations

2021-04-27 15:14:10| Space-careers.com Jobs RSS

Are you fascinated about Space? Do you have a Spacecraft Controller background or certification in Copernicus missions and have worked with Python, Linux, Visual Basic? You could be our new Mission Analyst Copernicus Operations. Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites EUMETSAT based in Darmstadt, Germany. Serco is among the leading Space Industry and Services Companies. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, our employees have been providing everyday their technical, scientific and management skills to support the full range of European cornerstone space missions. Job Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities As Mission Analyst Copernicus Operations you will concentrate your activities on the following Undertaking the tasks of required of the 247 Oncall Analyst service as required rota Support mission preparation activities Supporting operational Spacecraft and Ground Segment database maintenance Operating as the Controller if required Attending and supporting S6 operations meetings as required, including the Daily Operations Meetings Provide as required, training, continuation or proficiency training for Controllers Preparation and presentation of training packages in support of the missions Monitor the End to End production, Timeliness Processing Dissemination via monthlyquarterly KPIs. Validate and compile data for Key Performance Indicators KPIs of the EUMETSAT S6 Centre to be used in the generation of monthlyquarterly reports Coordinate the assessment and review of the monthly KPIs Monitor ProductionDissemination performance and Conduct 1st level investigations into anomalies. Report through the established channels. Monitor and coordinate MME interface issues Supervise and coordinate Controller activities with respect to mission monitoring activities Support the development of the SMART monitoring implementation for the S6 environment including participation in S6 SMART development meetings Identify and coordinate and supervise team training activities Analysis of system activities, events and anomalies with a view to improve training, procedures or the system Creating, reviewing, updating and issuing operational documentation as required. Provide input for weekly operations email as required Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring Previous experience as a Spacecraft controller or certification in Copernicus missions S6 EUMETSAT Controller Certification will be an asset Python, Linux, Visual Basic, Some programming experience would be an advantage for the role. Good communication skills. Good English skills both oral and written. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries. In Europe, Serco supports governments and international organisations in the delivery of essential public services with operations in Belgium, France and French Guyana, Germany, Italy, the Netherlands, Spain, Switzerland. What connects the ever growing Serco workforce is a passion for delivering great service and to keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers. A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. If you share our values and want to join a team of over 50,000 passionate colleagues globally we want to hear from you. Make a difference every day. Take pride in what you do! More at httpswww.serco.comeusectorexpertisespace httpswww.serco.comeucareerscareersinspace

Tags: operations mission analyst copernicus

Operations Analyst, Level 2 Customer Support

2021-03-12 17:12:00| Space-careers.com Jobs RSS

Role Description Summary As the Operations Analyst, you will be responsible for taking ownership in resolving longterm and highly visible Customer Service incidents. You will coordinate with commercial, development and technology teams to ensure delivery of best in class customer service. In this role, you will perform upgrades of day to day Operations software needed by all Level 2 to maintain operational efficiency. In addition, you are expected to support the development of operational and system requirements by liaising with multiple departments within SES. The Analyst will also support other projects and activities affecting all areas of operations in order to provide best in class systems and services for SES operational teams. Responsibilities Key Result Areas Coordinate PMOCs efforts in supporting advanced CSD activities, such as HTS operational development and furthering the integration of SatID, Satguard, Sentinel, and other emerging systems into operations Update monitoring plans after reconfigs etc, run ESG cals etc Track and resolve complex technical and operational issues affecting customer transmissions on the SES satellite network including GSM, radar, sweepers, rebroadcast etc Maintain the highest level of operational and technical knowledge of the communications monitoring systems in order to act as a systems expert in supporting 247 operations Ensure that operational tools used by the operations centers are appropriate and effective for their tasks Participate in internal and external customer meetings, and conference calls, to develop strong relationships with key internal, external and industry stake holders. Respond to escalations from Operations teams on any topic affecting customer services Provide support to Operations teams on any escalated issue affecting customer services Competencies Strong aptitude for a systems approach to problem solving, and good analytical skills Innovative mindset and creative approach Ability to communicate well with others, in writing and verbally Strong customer focus demonstrate excellent customer service and interpersonal skills Ability to lead, motivate, and influence others Possess the ability to make timely, informed decisions that consider the facts, goals, and constraints Must be able to support customer training and support of sales when needed Selfmotivation attention to detail and accuracy Thorough knowledge of the HTS satellites Ability to work independently and in a team environment Qualification Experience Must be willing to work in a 247 environment, oncall rotation High level of knowledge of the following tools CSM, Satguard and SatID Minimum of 8 years working experience in technical customer support and servicesystem management Advanced knowledge of Carrier Monitoring and Geolocation systems, RF interference mitigation techniques An electricaltelecommunications BSMS degree, or equivalent qualifications and experience Strong proficiency in software tools and applications, such as Word, Excel, and PowerPoint. Apply HERE

Tags: support level customer operations

GSMC Operations Analyst

2020-03-10 14:14:37| Space-careers.com Jobs RSS

GSA AND GALILEO SECURITY MONITORING CENTRE The European GNSS Agency GSA is responsible for the operations and service provision for the European Global Navigation Satellite Systems GNSS EGNOS and Galileo. By developing a new generation of GNSS, Europe is laying the foundation for new hightechnology industry development, leading to job creation and economic growth. The GSMC is an operational centre of the GSA. It contributes to the fulfilment of the GSA mission by ensuring that sensitive information relating to the use of Public Regulated Services PRS is suitably managed and protected and not exposed to Galileo Control Centres. TASK AND RESPONSABILITIES The Operations Analyst will support the Security Monitoring, the PRS Access operations, the application of the Council Decision 2014496CFSP and will contribute to the Security expertiseanalysis. The Operations Analyst will report to the GSMC Operations Manager and will be in principle responsible to Under Service Operations Ensure the organisation of GSMC operations, including schedules, availability of operators, availability of infrastructure and GSMC business continuity planning in coordination with other GSMC teams Initiate investigation of incidents, raising observations and anomaly reports. Attend and chair the Anomaly review boards as required Analyse GSMCGalileo System operational data and contribute to reports Support the development of operational procedures, processes, documentation and training plans Conduct studies and trend analysis on the GSMC operations or service provision, to support the lessons learnt and improvement processes Manage contracts providing operational support, outsourced operations or operations engineering support, including drafting the terms of reference and the management of contract execution. Act as the project officer for external support work packages designed to enhance the GSMCs capability Provide advice and expertise to current GSMC Operations team, as well as external stakeholders such as Member States and European Institutions Under Service Transition Support the Service Validation campaigns for new Galileo Infrastructure releases and contribute to the validation of other GSMC core services Support development and coordination of Service Validation Plans and Reports Support the GSMC Operations, Service and Configuration Review Boards Work closely with the engineering team to develop new requirements, operational scenarios and procedures, and optimise the existing ones. The GSMC Operational Analysts will be required to be on on call duty and might be requested to work also on shifts. To that extent, the necessary training will be organised by the GSA and the GSMC Operational Analyst will have to pass the relevant operational training and evaluations for both roles in order to remain qualified for the post. Place of employment The job holder initial place of employment will be SaintGermainenLaye. However, the job holder may be requested to go on frequent missions or have temporary relocation to other GSA sites Spain and Czech Republic to perform similar tasks to those in France. MINIMUM QUALIFICATIONS The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application A level of education which corresponds to completed university studies of at least three years attested by a diploma Be a national of a Member State of the European Union Be entitled to his or her full rights as citizen Have fulfilled any obligations imposed by the applicable laws concerning military service Meet the character requirements for the duties involved Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of hisher duties Be physically fit to perform the duties linked to the post Temporary agents 2f from GSA and other EU agencies, in grade AD5 or AD6, are also invited to apply in accordance with the following GSA rules httpswww.gsa.europa.eusitesdefaultfilesconditionsofemploymentoftemporarystaffta.pdf APPLICATION PROCEDURE In order to be considered for this position, candidates need to create an account by registering via the GSA erecruitment tool. Only applications submitted via the erecruitment tool will be accepted. Applications sent via email or post will not be taken into consideration. A full job description and further information on the application procedure can be found here httpsvacancies.gsa.europa.euJobsVacancyDetails1413 The GSAs systems support the most commonly used Internet browsers. If you encounter issues, please consider changing the browser first before contacting us.

Tags: operations analyst operations analyst analyst operations

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