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Senior Manager, Segment Solutions Engineering, Global Government
2021-04-14 10:15:21| Space-careers.com Jobs RSS
Role Description Summary The Solutions Engineering Manager is the primary managerial technical point of contact for prospective and existing customers within the Global Government segment. The Solutions Engineering Manager is an integral member of Global Government support Team, providing supervision in all aspects of defining, developing and improving solutions for customers service requirements using the full suite of products and services. This includes SES GEO MEO satellite assets, ground networks and third party where applicable. The Senior Manager will be responsible for the management of a global team of Solution Engineers. The successful candidate will ensure tasks are completed in a timely manner according to priorities, mentoring, training, presenting and developing the team are key components of the role. Primary Responsibilities Key Result Areas Managementor and develop Global Government Solutions Engineering team to maximum potential Perform line management functions for Global Government Solutions Engineering staff Prioritize workload in accordance with commercial commitments and team dynamics Continually address staff workloads based on account and revenue allocations Prospect prequalification with direct interface with customerprospect engineers, and business development staff Manage and respond within strict and challenging deadlines to Request for ProposalsInformation RFPRFI and associated tenders Represent Global Government Solutions Engineering team at senior management and Clevel customer meetings Supervise optimized technical service solutions and prepare technical proposals in support of sales requests and formal RFPs with a detailed understanding of the customers service requirements, business environment and Total Cost of Ownership TCO drivers Perform in depth engineering analysis to determine how new and existing services can be optimized Challenge legacy processessolutionsprocedures based on accurate data and present alternate efficient options Prepare, advise and present advanced customer presentations on service solutions, systems design and standard products Develop and provide advanced training to customers both internal and external on SES Networks services and products Present regular professional updates on Government technical solutions and team allocations to Senior Management when required Engage with customers to schedule operational trials and demonstrations, enhancing the customers knowledge of SES products Support Marketing Department as technical author when required Case study prep, and application notes etc. Represent SES Networks at trade shows and industry conferences by presenting and enhancing the Global Government opportunities available from SES Work with customers to help them grow their business with SES Networks by identifying new, innovative applications which can be supported and service expansions which can be contracted Track and understand new satellite access schemes, earth station antenna design, and wireless and network technologies, systems and applications. Understands their use with the SES Networks system to support endtoend customer service applications Recommend to customers new technologies being developed for use with the SES Networks system which can better serve their needs and increase SES Networks share of wallet Assist Product Development, Segment Market Managers and associated stakeholders in understanding what customers need to grow their business in terms of satellite architectures, new product types, ground terminal developments, service cost models, beam placements, and SES Networks operations customer service support Maintain existing customer frequency allocations including satellite carrier and or lease changes, transmission plan activation and maintenance using SES software tools Mentoring Global Government Solutions Engineering team members as Subject Matter Expert with the knowledge gained of E2E Solutions Products Managed Services offering and SLAs Ensure all solutions are entered correctly in SES CRM databases from an SE perspective Comprehension of satellite technologies, ground equipment, antennas, licensing, testing, certification, military standardsspecifications, governing bodies and encrypted communication systems Advanced knowledge and solution design for MEO Government opportunities. Utilizing current MEO constellation and bridging to mPOWER When required, provide Solutions Engineering support to other stakeholders Provide conduit to Senior Management for Global Government Solutions Engineering Defining and implementing appropriate tools and technologies to foster a collaborative workspace for all team members Maintains organization ethics and morals and always adheres to the SES Codes of Conduct Other adhoc duties or projects, as required by Senior Solutions Engineering Management. Competencies Technical knowledge Advanced proficiency in satellite transmission analysis and complex solution engineering. Extended knowledge of satellite design, antenna performance, broadcasting technologies, VSAT networks, network architecture, access schemes, data networking, engineering software development and radio frequency propagation analysis Problem solving has the capacity to analyze complex and diverse problems, in the Government market, that could have a major impact on the organization. Experience and knowledge of IP networks, Cloud architecture, Government applications, virtualization, ISRMobility services Excellent Negotiation Communication skills Ability to efficiently assist Sales in creating winning technical proposals. Excellent presentation techniques and effective sales proposal skills. Ability to present to Clevel staff and customers. Ability to work effectively in structured or virtual teams Excellent Customer Relation skills Build and maintain relationships with customers guided by the capture team in order to retain and grow revenues and margins. Gain a clear understanding of the customers businesses and requirements and be able to offer the customer bespoke advice based on forthcoming product developments or services, that could lead to new sales andor to service optimizations Market intelligence new technology developments In this highly competitive market it is necessary to have an ongoing knowledge and understanding of the market and developments in the customer base. Specific trends or shifts in the market need to be monitored, tracked, analyzed and reported to management or other parts of the organization Segment knowledge With customers and staff located in different regions of the world, it is key to understand the variances within the segment and as such the differences in market settings, customers expectations requirements to be able to determine the different necessary strategies Management Perform line management function for Global Government Solutions Engineering team. Develop managerial skills and practice good management consistently. Mentor staff and address challenging situations as required. Develop the team to ensure a motivated workforce which are challenged and multiskilled. Qualification Experience Bachelors in electrical engineeringCommunicationsComputer Science Proven experience in managing technical teams locally and remotely Minimum of 10 years of relevant industry experience in Government markets Extensive knowledge and experience with GEO and MEO services Knowledge of satellite transmission analysis and optimization Knowledge of satellite access technologies and earth station components Strong knowledge and experience in IP based networks and services A working knowledge of the design and architecture of enterprise networks that utilize and incorporate satellite communications for government applications, including but not limited to command and control, remote and mobile video conferencing, ISR, back office business systems, VOIP, etc. handson experience with some or all these applications a definite plus Governmental clearances will be desirable Regional market experience and business cultural awareness Knowledge of English is essential. Additional regional languages desirable Excellent communication ability, both in written and verbal Proficiency in languages will be viewed as a positive Strong interpersonal, presentation and sales proposal skills Willing to travel internationally and meet directly with clients Ability to work and manage effectively in a global high energy multicultural team. Apply HERE
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Senior Solutions Engineer
2021-03-19 17:12:38| Space-careers.com Jobs RSS
ROLE DESCRIPTION SUMMARY You are responsible for technical proposal elaboration for infrastructure and media services, support technical contract negotiations and validations, carrying out technical analysis on potential or existing customer services, and contractual committing satellite link performances. Emphasis is on the integrated teamwork approach by providing technical pre sales support tasks and postsales support on dedicated customer accounts. All technical solutions and services provided by SES are generated, validated, and implemented through the Solution Engineering team, ensuring the highest efficiency, technical excellence, and optimized use of the groups assets. You provide an elementary role in the sales acquisition and service delivery process ensuring the Sales revenue targets. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Drive the prequalification technical due diligence of new regional sales opportunities and the preparation of technical, infrastructure and media services proposals in response to customers service requirements, RFIs and RFPs Offer bespoke technical solutions and indepth expertise during customer meetings and contract negotiations and represent also the company during regional trade conferences and exhibitions. Provide the inputs to support the design and development of new products and contribute to competitor analysis Design valueadded digital media solutions for content management and delivery Offer oversight of the assignment of customer services on the satellites and the optimization of satellite resources including the planning activities associated with replacement satellite transitions, service restoration plans and the development of new satellites and new satellite neighborhoods Translate a contractually agreed SLAs into QoS, coordinate with customers, Commercial Operations and SES Engineering for the resolution of operational problems, and interface with the Global Service Delivery teams and other internal stakeholders to ensure that customer service support meets the expectations during the entire service lifecycle Support the development and introduction of new business processes and the development and introduction of software applications Generate technical training material and provide training sessions on relevant SES technical environment and services towards regional team members and new recruits Coach other technical team members in their skills development and progression COMPETENCIES Ability to combine commercial savviness with technical expertise in order to efficiently assist the sales organization Good presentation techniques and effective sales proposal skills. Ability to work effectively in structured or virtual teams Ability to build and maintain relationships as well as the ability to gain a clear understanding of the customers businesses and requirements in order to be able to offer the customer bespoke advice upon forthcoming product developments or services that could lead to new sales andor to service optimizations Ongoing knowledge and understanding of the market and developments in the customer base Good cultural understanding of variances within the region and as such the differences in market settings, customers expectations requirements Ability to efficiently assist Sales in creating winning technical proposals QUALIFICATIONS EXPERIENCE University or engineering degree e.g FH, TH, IST, BSc, MSc in telecommunications or related field At least 7 years of professional experience in a relevant field Proficiency in playout solutions and specifically in cloudbased playout and solution engineering Deep Knowledge of the audiovisual media industry, Broadcasting technologies, DVB, OTT, OVB, IP, VoD. Knowledge about CDN and Azur Microsoft is required, Azur certification is preferred. Knowledge about content management is an advantage. General Knowledge of satellite technology, standards, and market trends for satellite Communications, RF technology and equipment, communication protocols Fluency in English any other regional language is an asset Willingness to travel up to 50 of the time. SES is an Equal Opportunity and Affirmative Action Employer Apply HERE
Tags: solutions
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senior engineer
Senior Solutions Engineer Video Regional
2019-11-07 11:15:59| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Solutions Engineer Video Regional Brazil Sao Paulo Your Job The incumbent is responsible for technical proposal elaboration for infrastructure and media services, support technical contract negotiations and validations, carrying out technical analysis on potential or existing customer services and contractual committing satellite link performances. Emphasis is on the integrated teamwork approach by providing technical pre sales support tasks and postsales support on dedicated customer accounts. All technical solutions and services provided by SES are generated, validated and implemented through the Solution Engineering team, ensuring highest efficiency, technical excellence and optimized use of the groups assets. The incumbent provides an elementary role in the sales acquisition and service delivery process ensuring the Sales revenue targets. Your Responsibilities Drive the prequalification technical due diligence of new regional sales opportunities and the preparation of technical, infrastructure and media services proposals in response to customers service requirements, RFIs and RFPs The incumbent supports the Solution Engineering team during customer meetings and contract negotiations, works closely with the senior team members on major customer projects, and support by coordinating activities and drafting proposals. The incumbent offers bespoke technical solutions and indepth expertise during customer meetings and contract negotiations and represents also the company during regional trade conferences and exhibitions. The incumbent also provides the inputs to support the design and development of new products and contributes to competitor analysis The incumbent designs valueadded digital media solutions for content management and delivery The incumbent offers oversight of the assignment of customer services on the satellites and the optimization of satellite resources including the planning activities associated with replacement satellite transitions, service restoration plans and the development of new satellites and new satellite neighborhoods The incumbent translates contractually agreed SLAs into QoS, coordinates with customers, Commercial Operations and SES Engineering for the resolution of operational problems, and interfaces with the Global Service Delivery teams and other internal stakeholders to ensure that customer service support meets the expectations during the entire service lifecycle The incumbent supports the development and introduction of new business processes and the development and introduction of software applications The incumbent is selfsufficient, requires minimal supervision, works independently and is technically accountable in the region The incumbent generates technical training material and provides training sessions on relevant SES technical environment and services, towards regional team members and new recruits Coaches other technical team members in their skills development and progression . Your Competencies Ability to combine commercial savviness with technical expertise in order to efficiently assist the sales organization Proactive attitude, think outside the box and continuously try to find ways to improve the level of support Technical competencies OTT OVP practical knowledge at the functional and component levels incl and not limited Applications, Private CDN and Origin analysis, Ad delivery technology etc. Good presentation techniques and effective sales proposal skills. Ability to work effectively in structured or virtual teams Ability to build and maintain relationships as well as the ability to gain a clear understanding of the customers businesses and requirements in order to be able to offer the customer bespoke advice upon forthcoming product developments or services that could lead to new sales andor to service optimizations Ongoing knowledge and understanding of the market and developments in the customer base Good cultural understanding of variances within the region and as such the differences in market settings, customers expectations requirements Your Profile University or engineering degree e.g FH, TH, IST, BSc, MSc in telecommunications or related field At least 5 years of professional experience in relevant field Willingness to work in stress peaks and with remote colleagues in a global environment. Experience in satellite transmission analysis and solution engineering is an asset Experience in broadcasting technologies, content preparation and management, network architecture access schemes, data networking and engineering software development. Knowledge of the audiovisual media industry, Broadcasting technologies, DVB, OTT, IP, VoD, Practical knowledge at the design of OTTOVP systems Basic commercial understanding skills. Knowledge of satellite technology, standards and market trends for satellite communications, RF technology and equipment, communication protocols Fluency in English any other regional language being an asset Willingness to travel Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: video
solutions
regional
senior
Senior Solutions Engineer,Regional
2019-10-17 12:16:05| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Solutions Engineer,Regional United States Princeton, New Jersey The incumbent is responsible for technical proposal elaboration for infrastructure and media services, support technical contract negotiations and validations, carry out technical analysis on potential or existing customer services and contractual committing satellite link performances. Emphasis is on the integrated teamwork approach by providing technical pre sales support tasks and post sales support on dedicated customer accounts. All technical solutions and services provided by SES are generated, validated and implemented through the Solution Engineering team, ensuring highest efficiency, technical excellence and optimized use of the groups assets. The incumbent provides a fundamental role in the sales acquisition and service delivery process ensuring the sales revenue targets. PRIMARY RESPONSIBILITIES Drives the prequalification technical due diligence of new regional sales opportunities and the preparation of technical, infrastructure and media services proposals in response to customers service requirements, RFIs and RFPs Supports the Solution Engineering team during customer meetings and contract negotiations, works closely with the senior team members on major customer projects, and support by coordinating activities and drafting proposals. Offers technical solutions and indepth expertise during customer meetings and contract negotiations and represents the company during regional trade conferences and exhibitions. Provides the inputs to support the design and development of new products and contributes to competitor analysis Valueadded digital media solutions for content management and delivery Oversight of the assignment of customer services on the satellites and the optimization of satellite resources including the planning activities associated with replacement satellite transitions, service restoration plans and the development of new satellites and new satellite neighborhoods Translates contractually agreed SLAs into QoS, coordinates with customers, Commercial Operations and SES Engineering for the resolution of operational problems, and interfaces with the Global Service Delivery teams and other internal stakeholders to ensure that customer service support meets the expectations during the entire service lifecycle Supports the development and introduction of new business processes and the development and introduction of software applications Selfsufficient, requiring minimal supervision, works independently and is technically accountable in the region Generates technical training material and provides training sessions on relevant SES technical environment and services, towards regional team members and new recruits Coaches other technical team members in their skills development and progression . COMPETENCIES Ability to combine commercial savviness with technical expertise in order to efficiently assist the sales organization Proactive attitude, think outside the box and continuously try to find ways to improve the level of support Technical competencies OTT OVP practical knowledge at the functional and component levels incl and not limited Applications, Private CDN and Origin analysis, Ad delivery technology etc. Good presentation techniques and effective sales proposal skills. Ability to work effectively in structured or virtual teams Ability to build and maintain relationships as well as the ability to gain a clear understanding of the customers businesses and requirements in order to be able to offer the customer bespoke advice upon forthcoming product developments or services that could lead to new sales andor to service optimizations Ongoing knowledge and understanding of the market and developments in the customer base Good cultural understanding of variances within the region and as such the differences in market settings, customers expectations requirements QUALIFICATIONS EXPERIENCE University or engineering degree BSc, MSc in telecommunications or related field At least 5 years of professional experience in relevant field Willingness to work in stress peaks and with remote colleagues in a global environment. Experience in satellite transmission analysis and solution engineering is an asset Experience in broadcasting technologies, content preparation and management, network architecture access schemes, data networking and engineering software development. Knowledge of the audiovisual media industry, Broadcasting technologies, DVB, OTT, IP, VoD, Practical knowledge at the design of OTTOVP systems Basic commercial understanding skills. Knowledge of satellite technology, standards and market trends for satellite communications, RF technology and equipment, communication protocols Fluency in additional languages is beneficial Willingness to travel Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE
Tags: solutions
senior
senior solutions
solutions senior
Senior Engineer, Global Services Solutions
2018-08-20 10:26:36| Space-careers.com Jobs RSS
Where others see barriers, we see opportunities. Do you enjoy supporting customers realizing breakthrough value? Do you stay attuned to your customers needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it cant be done alone. Its a great time being SES. SES is the worldleading satellite operator providing endtoend communication solutions. SES leads across new technologies in video, enterprise, mobility and government We are a team of people coming from all across the globe who work together to make a real difference in the world. We help to bridge the digital divide by connecting millions of people on the African continent We make it possible for people to stay connected while flying 10km up on a commercial airplane. We provide extensive satellite coverage of all of the worlds seas and ocean regions via our dedicated mobility beams We distribute 7,400 channels to more than 1 billion people in 317 million homes We work together with our partners to develop new standards that transform how people consume and enjoy entertainment Senior Engineer, Global Services Solutions Luxembourg Betzdorf YOUR ROLE As a key member of the SES Technology Ground Infrastructure team you will provide OrdertoFulfilment expertise, mainly Service Design, implementation and commissioning at SES Gateways worldwide. You will actively collect and define technical requirements and processes for implementing Service Platforms. This comprises interface management as well as coordination across multiple internal teams and customers. A further part of the role is in the leadtoorder domain providing customer focussed technical proposals. YOUR RESPONSIBILITIES Design, specify and implement services Data Video at SES Gateway and Teleport locations for High Throughput HTS satellites, Widebeam GEO satellites and MEO satellites Lead technical coordination for endtoend RF service commissioning Design subsystems and implement RF earth station equipment including antennas, HPAs, switch matrix, updown converters, modulators and interfacility connection equipment Design, specify and manage the integration of measurement, communications monitoring and control systems including Service InOrbit Testing and MC Systems Perform transmission analysis, in particular link budget calculations and studies in support of business development and customer services Define and specify facility and IP infrastructure for such ground based systems Resource constraint planning and project management Handle budgets and procurements Manage installations and operational handover of ground segment, services and communication systems Coordinate with other functions Project Control, Legal, Finance for the transparent and effective realisation of assigned projects Deliver clear, concise, timely and constructive strategic or technical guidance YOUR PROFILE ElectricalTelecommunications Engineering degree BSMS or similar Minimum 5 years of relevant handson engineering experience in the satellite communications domain as Development or Systems Engineer, Test Integration Engineer, andor Project Manager Minimum 5 years handson experience in RF measurement techniques, test and verification of ground stations and auxiliary systems Proven flexibility and reliability in delivering successfully ground solutions globally without direct supervision CanDo attitude, customer satisfaction mindset and cross departmental collaborative approach Thorough understanding of and ability to use System Engineering processes ExcellentGood command of MS Office package Word, PowerPoint, Excel, Visio, Autocad, Excel VBA, Windows and Linux or similar Excellent written and verbal communication skills, in English. Other languages are considered as valuable assets Effective communication and presentation skills in working with both technical and nontechnical support staff Ability and wiliness to integrate into an international environment, to travel internationally up to 25 and to communicate with international peers and customers Selfmotivated individual willing to continuously learn and ability to work collaboratively with both customers and fellow team members Excellent organisational skills and attention to details We offer you A diverse workplace. For SES, diversity is more than a question of gender or race we welcome different minds and different skills An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets Opportunities to further grow and develop in a global and growing company we believe lifelong learning is key to bring the best of SES worldwide A competitive compensation package linked to your performance and further completed with attractive benefits SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply HERE
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global
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