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Customer Service Manager, Global Government MEA

2019-09-06 12:16:46| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Customer Service Manager, Global Government MEA United Arab Emirates Dubai ROLE DESCRIPTION SUMMARY The Customer Service Manager partners with customers to ensure success and grow their business with SES Networks Global Government vertical enabling technology portfolio with key responsibility around owning the customer relationship on behalf of the services organization from presales through service delivery by building customer intimacy and establishing strong relationships. The Customer Service Manager Managing will own program delivery and revenue assurance across projects taking customers through to acceptance and OM, as well as being the Voice of the Customer within SES by understanding what each customer values in terms of support throughout the customer lifecycle and ensuring that the SES team interfaces with the customer to offer coordinated support in driving revenue growth. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Assist customers in specifying, procuring, and implementing products, systems, and connectivity to commence their services on the SES Networks system Works with commercial teams on services pricing, scope Program manages the customers through service acceptance. Guide the customer through the customer fulfillment process and manage schedules and customer planning and expectations Provide feedback to Product Development, Systems Engineering and Asset Management on requested features or enhancements, technical challenges, and SES Networks customer service support Understand what each customer values the most in terms of customer support and ensure customer monitoring and support requirements are defined and integrated into the Network Operations Center Be a champion within SES Networks to work with the SES Networks functional teams to develop a customer centric organization. Owns customer post acceptance care, ensuring that all issues are proactively managed. Prepare and present to customer, through the presales stage to post acceptance service. COMPETENCIES Sense of urgency, initiative and competitive drive to get things done Resourcefully working through or around anything blocking things that need to be accomplished Ability to make decisions and take responsibility for them Ability to work at in a fast pace environment A strong communicator and a world class attitude to customer service Willing to travel internationally including African countries and interface directly with clients QUALIFICATION EXPERIENCE Bachelor degree, preferably in EngineeringTechnologyComputer Sciences or Masters Business Administration PMP Certification, preferred Minimum 57 years Commercial Managed services experience in Enterprise business units A minimum of 3 years relevant experience in network deployment and has a strong understanding of what it takes to manage customer SLA expectations. Knowledge of satellite industry Hands on knowledge of the implementation of satellite based, fixedmobile networks, fibre backbone networks, and Internet access networks in emerging markets Regional market experience and business cultural awareness Excellent presentation skills Program management andor Project management background Strong interpersonal skills and an ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Excellent written and verbal communication skills in both French and English. Strong project management and organizationcoordination skills with a history of demonstrable success Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: service customer global government

 

Regional Sales Manager Gebietsverkaufsleiter

2019-09-05 20:17:43| Space-careers.com Jobs RSS

ber uns Die HD PLUS GmbH ist eine hundertprozentige Tochter von SES, einem weltweit fhrenden Satellitenbetreiber mit einer Flotte von ber 50 Satelliten. Wir vermarkten das Produkt HD, ein zustzliches Programmangebot in hochauflsender Qualitt HD und Ultra HD. Nutzer von HD haben Zugriff auf mehr als 60 Sender in HD neben ber 40 frei empfangbaren HDSendern sehen Zuschauer mit dem HD SenderPaket aktuell 23 der grten Privatsender in HDQualitt sowie 2 Ultra HDSender. Bei neuen TVGerten von Panasonic und Samsung bietet die integrierte HD KomfortFunktion Neustart von Sendungen, Zugriff auf Mediatheken und einen innovativen TVGuide. Gebietsverkaufsleiter Germany Munich Unterfhring Wir suchen dich als Gebietsverkaufsleiter mwd fr NRW, RheinlandPfalz und Saarland. DU BIST der Markenbotschafter, der die Hndler im Gebiet betreut und fr HD begeistert der Macher, der neuen Herausforderungen positiv begegnet und voran geht der Profi, der sein Gebiet ber Angebots, Reinverkaufs Abverkaufsplanung gezielt steuert der Mitdenker, der sich und seine kreativen Ideen einbringt und das gesamte Team mitzieht der Planer fr Forecast, Budgetverwaltung und KPIAnalysen, der immer auch ein Auge auf den Wettbewerb hat BERZEUGEN KANNST DU MIT nachweisbarer Erfahrung im VerkaufReprsentation vorzugsweise im CEMarkt ausgeprgter Verhandlungskompetenz sowie sicherem und berzeugendem Auftreten sehr guten Deutsch und guten Englischkenntnissen in Wort und Schrift sowie guten MSOffice Kenntnissen v.a. Excel Belastbarkeit, Flexibilitt und hchster Sorgsamkeit hoher Eigenmotivation gepaart mit Organisationstalent hoher Reisebereitschaft FREU DICH AUF ein starkes Team mit flachen Hierarchien und steilen Zielen Mentalitt la Startup, Sicherheit la Grokonzern 100 arbeitgeberfinanzierte betriebliche Altersvorsorge und Aktienoptionen Zugang zur Gruppenunfallversicherung Zugriff auf das HDSkyAngebot Essensschecks, Sonderurlaub bei besonderen Anlssen und und und ... WIR FREUEN UNS AUF deine Untersttzung in Vollzeit. Schick deine vollstndigen Bewerbungsunterlagen mit Eintrittstermin und Gehaltswunsch bitte an HD PLUS GmbH, Human Resources BetaStr. 110, 85774 Unterfhring humanresourceshdplus.de www.hdplus.de Interessiert? Was wir bieten... arbeitgeberfinanzierte Altersvorsorge, Aktienoptionen, eine kostenlose Unfallversicherung, Essenscheck und viel mehr. Wir freuen uns... .. auf deine vollstndigen Bewerbungsunterlagen und klare Vorstellungen bezglich Eintrittstermin und Gehalt. Apply HERE

Tags: sales manager regional sales manager

 
 

Sales Manager, Commercial Shipping APAC

2019-09-04 17:17:15| Space-careers.com Jobs RSS

Where others see barriers, we see opportunities. Do you enjoy helping customers experience breakthroughs in their business? Do you stay attuned to your customers needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it cant be done alone. Its a great time to be part of SES. SES is the worldleading satellite operator providing endtoend communication solutions. SES leads across new technologies in video, fixed data, mobility and government We are a team of people from around the world working together to make a significant difference in the world. As a part of the SES Networks team, you will play an integral part in delivering on our vision to bring differentiated networks and services to our customers, and grow our business with exciting customers, and become the worlds leading provider of global, satelliteenabled, data communications services. SES Networksthe only network provider with a multiband, multiorbit infrastructuredelivers end to end managed networking solutions through the companys robust global services capability, providing maximum value to customers across industries and geographies. SES Networks Helps close the digital divide by connecting people in the most remote and difficult to connect places around the world. Makes it possible for people to stay connected while flying 10km high on a commercial airplane. Provides extensive satellite coverage across all the worlds seas and oceans via dedicated mobility beams. Works together with our partners to develop new standards and technology, use intelligent analytics to optimise capacity utilisation and user experience. Sales Manager, Commercial Shipping APAC Singapore Singapore ROLE DESCRIPTION SUMMARY The Sales Manager, Commercial Shipping is responsible for achieving the company growth ambitions and targets for new business in the Commercial Shipping Segment. The Sales Manager will have individual sales targets and create and engage internal stakeholders from across SES Networks to ensure successful closing of the sales opportunities. Collaborate with Segment Market Management and Product Line Management teams in the new valueadded product development for the Commercial Shipping Segment. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Responsible for achieving quarterly and annual goals, by identifying new business opportunities in the Commercial Shipping Segment Develop multilevel and multifunctional relationships CLevel and Business Unit Leaders with targeted Commercial Shipping Partners to drive SES Networks Maritime solution sales that deliver valuebenefit relative to the customers respective business needs Manage the region with clear pipeline and order targets Support and work in collaboration with regional sales, presales, and product groups to achieve segment solutions and objectives Examine and drive growth opportunities through the recruitment of new channel partners Represent SES Networks at key industry events and trade shows COMPETENCIES Strong financial sales development skills Ability to build long term relationships with strategic partners Strong management skills and proven track record of working within virtual multinational teams Excellent written and verbal communication skills in English required A demonstrated skill in making effective presentations Coordinate, as appropriate, with internal stakeholders and other function of the organization the support needed to close and develop the assigned strategic accounts QUALIFICATIONS EXPERIENCE Bachelors degree in Business or similar field, MBA is an advantage Strong commercial sales track record within the Commercial Shipping Segment, with a minimum of 10 years experience Experience gained either directly through working with Commercial Shipping supplier client activities or previous Commercial Shipping ITTelecoms sales position Indepth knowledge of the Maritime sector OTHER KEY REQUIREMENTS COMMENTS Ability to travel up to 50 of the time Ability to work independently, selfdriven and motivated Ability to work under pressure with aggressive deadlines We offer you A diverse workplace. For SES, diversity is more than a question of gender or race we welcome different minds and different skills. An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets. Opportunities to further grow and develop in a global and growing company we believe lifelong learning is key to bring the best of SES worldwide. A competitive compensation package linked to your performance, and further supplemented with attractive benefits. SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply HERE

Tags: shipping sales commercial manager

 

Security Assurance Manager

2019-09-02 18:18:12| Space-careers.com Jobs RSS

Position Reference 080 You will have the opportunity to play a key role in the programmes security team. You will support the delivery of the security elements of the System, Ground or Space architecture, ensuring that the System Engineering Support Contractor is performing and delivering the required security standards. Tasks and Activities The scope of work will include Establish effective working relationships with relevant OGDs and other public bodies to engage them in SystemGroundSpace Segment development and implementation for and within the programme, and to ensure that they have a common understanding of the programmes System Segment requirements and objectives coupled with the programmes aims. Identify opportunities to engage OGDs and other public bodies on the programme to secure buyin. Provide briefing with regards to SystemGroundSpace Segment, and security input procedures as required to support the programme e.g. reviews, reporting. Ensure that the programme embeds SystemGroundSpace Segment security as a programme and business enabler rather than technicallyled. Lead of the delivery of specified SystemGroundSpace Segment security and system security documentation. Identify and challenge any failure of the programme to act in accordance with the security policy objectives so that it can be considered and addressed if necessary. Skills and Experience The following skills and experience are mandatory You have experience in GNSS Security work You have experience of Cyber security implementation. You are able to draft clearly and concisely, and to communicate effectively. You have experience of working on a programme or project asset. You have experience with Security Policy experience desirable. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 06092019. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: security manager assurance security manager

 

Crazy Color Names National Sales Manager

2019-09-02 17:22:00| Happi Breaking News

Tags: sales national color manager

 

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