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Genesys Accelerates Omnichannel Self-Service Capabilities With SpeechStorm Acquisition

2015-12-21 16:52:18| Telecom - Topix.net

Leading provider of self-service solutions adds market-ready mobile, web and IVR self-service applications to Genesys Customer Experience Platform )--Genesys , the market leader in omnichannel customer experience and contact centre solutions, today announced the acquisition of SpeechStorm , a leading provider of self-service applications for mobile, web and interactive voice recognition channels. The Northern Ireland-based company has been a Genesys partner since 2010 and operates offices in the United Kingdom, Spain and the United States.

Tags: acquisition capabilities accelerates genesys

 

Genesys to Showcase Omnichannel Customer Journey Management at Enterprise Connect

2015-03-16 16:31:44| Telecom - Topix.net

Genesys , a leading provider of omnichannel customer experience and contact center solutions, today announced the next generation of the Genesys Customer Experience Platform with new omnichannel journey management capabilities. The event is being held March 16-19 at the Gaylord Palms in Orlando, Florida, and features Genesys executives participating in a number of key industry panels during the conference.

Tags: management customer connect enterprise

 
 

Agilent Technologies Announces No-Cost, Six-Month Availability Of Modelithics COMPLETE Library For Genesys 2014

2014-07-30 12:41:14| rfglobalnet Home Page

Agilent Technologies Inc. recently announced that the Modelithics COMPLETE Library of RF and microwave component model libraries is available free of charge for six months to Genesys 2014 users new to Modelithics.

Tags: complete library availability technologies

 

Agilent Technologies Genesys 2014 Delivers Breakthrough Modulated RF Analysis For Circuit, System Design

2014-05-28 07:08:11| rfglobalnet Home Page

Agilent Technologies Inc. recently announced the latest release of Genesys 2014, its industry-leading, affordable RF simulation and synthesis software.

Tags: system design analysis technologies

 

J.B. Hunt Transport Services Relies on Genesys to Deliver Industry-Leading Customer Experience

2014-05-20 09:55:39| Trucking - Topix.net

Genesys , a leading provider of customer experience and contact center solutions, today announced that J.B. Hunt Transport Services, Inc. [NASDAQ:JBHT], has saved over $30 million in operational costs since implementing the Genesys Customer Experience Platform.

Tags: services experience customer transport

 

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