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ICT User Support Analyst
2014-02-21 13:38:27| Space-careers.com Jobs RSS
About us SCISYS Deutschland GmbH provides professional engineering and consultancy services to spacecraft operators and spacecraft primes. Our team is composed of university graduates and experienced professionals, comprising some of the most knowledgeable, dedicated and talented engineers across Europe. Our services cover the whole life cycle of space programmes from early concepts to operations. Our Space Division provides a dynamic, supportive and friendly atmosphere in which you are encouraged to lead with initiative. We support new ideas from our colleagues and are focused on supporting space programmes and missions. We have a strong presence at ESOC and EUMETSAT, as well as serving other ESA sites, the German Space Operations Centre and the German Galileo Control Centre. Moreover, we actively manage your professional development, training and career progression. For the location in Darmstadt, Germany we are looking for a ICT User Support Analyst at EUMETSAT. Tasks The Service Desk Team is in charge of providing first and second level of IT support. It alsomaintains the desktops and mobile IT equipment laptops, mobile devices, etc of the Organisation. The support environment can be described as one where IT Users are well regarded experts in their own field, and where user problems can affect the EUMETSAT core business. The consultant will man and operate the Service Desk as part of the SD Team in compliance with the Service Level Agreements and provide first and second level user and technical support and services. The User Support Analyst will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The User Support Analyst will have as a minimum the following responsibilities Installconfigureadministrate desktop and notebook systems hardware and operatingsystem MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devicese.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc Participate in crossteam IT Projects Support the procurement of softwarehardware Operate the Service DeskHelpdesk and provide firstsecond level user support for corporate ICT service users Document actions and interactions related to Service Desk calls or user requests. Essential requirements The User Support Analyst is required to have as a minimum Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Experience in performing user administration in MS Active Directory and Exchange Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment In addition, the following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based Information technology service organisation Experience in using Microsoft Management Console Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SMS Other Information Start date is forseen to be 1st August 2014 Fluency in English is mandatory. Candidates must be an EU Citizen or have valid work and residence permit for Germany. Closing date for applications is 27th March 2013. In order to guarantee we receive your application, please apply online via httpwww.scisys.dewhereweworkspacecareersspacejobs.html
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ict
User Support Analyst MF
2014-02-19 17:36:36| Space-careers.com Jobs RSS
With 1.700 employees worldwide, the CS Group is a leading IT company in France and in Germany, and a prime contractor in designing, integrating and operating mission critical systems. It has now been over 30 years that comprehensive CS solutions for space systems and applications, both on the ground and in space, have been part and parcel of this odyssey. Our german activities grow at fast pace and to face our costumers high level expectations and needs, we are looking for talented profiles having relevant experience in Space systems and applications. Mission The User Support Analyst will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The User Support Analyst will have as a minimum the following responsibilities Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devicese.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc Participate in crossteam IT Projects Support the procurement of softwarehardware Operate the Service DeskHelpdesk and provide firstsecond level user support for corporate ICT service users Document actions and interactions related to Service Desk calls or user requests. In the performance of these tasks, the key person will have to comply with the relevant working practices and procedures. Profile The User Support Analyst is required to have as a minimum Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office 2007, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Experience in performing user administration in MS Active Directory and Exchange Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment. Fluency in English oral and written is mandatory. Fluency in German would be an advantage. To apply, please send your CV to FranoisXavier LAFFONT francoisxavier.laffontcs.fr with CC to fabienne.millouscssystems.de with the job title.
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user
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support analyst
Computer System User Support Analyst
2014-02-19 17:36:34| Space-careers.com Jobs RSS
HE Space is a successful international space company. For over 30 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for a User Support Analyst to support our customer in Germany. Computer System User Support Analyst Key Tasks and Responsibilities Our customer is a European organisation providing weather and climaterelated satellite data, images and products for its users.You will have the following responsibilities Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devicese.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office 2007, Visio, etc Participate in crossteam IT Projects Support the procurement of softwarehardware Skills Experience You will have the following qualifications and relevant experience University degree or equivalent in computer science or other relevant field Extensive knowledge of and experience in hardware and software installation, maintenance and troubleshooting Experience in the installation and maintenance of mobile computing solutions Extensive experience in end user support Experience in performing user administration in MS Active Directory and Exchange Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Experience in using Microsoft Management Console Professional certification as MCP Windows 7 or other professional certifications Experience in using software distribution systems Fluency in English is mandatory knowledge of German is an advantage. This job is located in Darmstadt.We are looking for candidates who are available from August 2014 or as soon as possible thereafter. If you think you have what it takes for this job, please send us your CV together with a letter of motivation both in English and in Word to Ms Julia Niehaus at jobshespace.com, quoting job reference DED2199 before 27Mar14. An exciting and dynamic international working environment awaits you! Please note Due to work permit restrictions for this position, please apply only if you are citizen of a European Union state or if you already hold a work permit for Germany.
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