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Vodafone Germany tops digital customer experience study

2016-06-23 09:44:00| Telecompaper Headlines

(Telecompaper) When German consumers search online for a mobile phone and plan, Vodafone.de comes up with the best results. Vodafone.de is favourite with German consumers when it comes to online orientation on a mobile phone and plan, according to the latest WUA! digital customer experience study, carried out independently among 300 potential customers in the German telecom market in June. Vodafone.de came first with a score of 63 points, followed by Amazon.de with 59. Telecom providers O2online.de and T-Mobile.de came third and fourth. Vodafone managed to secure the highest preference: 11% of potential customers put Vodafone in first place, 12% in second place, and 9% in third place. Check24.de, Amazon.de and 1und1.de scored highest on conversion, but a lot lower on findability than Vodafone and T-Mobile.

Tags: experience customer digital germany

 

Vodafone boss warns Brexit threatens digital influence

2016-06-21 10:23:59| BBC News | Business | UK Edition

Vodafone's chief executive warns Britain risks exclusion from plans for a giant new single market in digital services if it votes to leave the European Union.

Tags: digital influence boss vodafone

 
 

MTN names Vodafone exec Shuter as new CEO

2016-06-20 09:48:00| Telecompaper Headlines

(Telecompaper) African mobile operator MTN has named Vodafone executive Rob Shuter as its new CEO. Currently CEO at Vodafone Netherlands, Shuter is expected to return to his native South Africa to take up the position at MTN no later than 01 July 2017, MTN said. The company said this brings an end to the review of its governance and management structure, started after it received a multi-billion-dollar regulatory fine in Nigeria last year, which led to the departure of its previous CEO Phuthuma Nhleko. MTN also announced the appointment of a new VP M&A and Strategy effective 1 October.

Tags: names ceo vodafone exec

 

MTN poaches Vodafone Europe chief as new CEO

2016-06-20 02:00:00| Total Telecom industry news

Rob Shuter to take up new role in 2017 following settlement of telco's Nigeria fine.

Tags: europe chief ceo vodafone

 

Vodafone vows to fix mobile phone billing problems

2016-06-18 01:42:13| BBC News | Business | UK Edition

Mobile phone giant Vodafone has made hundreds of changes to its computer systems following a flood of complaints about bills.

Tags: phone problems mobile fix

 

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