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Facility Management Assistant
2019-05-24 10:28:54| Space-careers.com Jobs RSS
Specific Tasks Act as a team member of the ESA Corporate Video Conferencing Service, with the following responsibilities Video conferences are correctly booked and configured in accordance with ESA Policies and procedures. Maximum utilisation of the available resources is achieved through efficient booking. Realtime monitoring of VIP conferences, with proactive intervention when required. Provide a realtime help and assistance service for ongoing video conferences across the Agency. Act as a singlepoint of contact for external parties who wish to interface to the ESA Video Conference facilities. Deliver an excellent customer experience through the provision of Corporate Video Conference service. Coordinate fault resolution activities between technical and facility suppliers to restore service in the fastest possible time. Coordinating service delivery with internal and external interfaces, such as o Facility Management Teams in all ESA centres o ESA ICT Service Managers and Suppliers o The ESA Communications Teams At local ESTEC level, contribute to the correct setup of all the public Video Conferencing facilities o Videoconference facilities and locations are neat, tidy and appropriately configured. o All equipment in the video conference locations is functioning correctly. Check routinely that all ESA sites are harmonised and are providing a similar quality of service in all locations. Apply the internal Quality Management processes to the delivery of the video conferencing service and coordinate process management with the ESA Quality Management team. Contribute to the production of the monthly utilisation and operations reporting, as defined by the head of the Video Conferencing service. Requirements As per Job Class with at least five years experience in ICT service and operations management. Affinity to high quality customer service or support diplomatic when interacting with customers. Excellent written and verbal communication skills, fluent in English, French German Italian knowledge are additional assets. Experience with telephone and video conferencing systems and protocols. Be able to work unsupervised. Flexible attitude, able to cope with high workload pressure, successoriented, available for occasional extra hours coverage. Quick to learn. Previous ESA experience is an additional asset.
Tags: management
assistant
facility
facility management
Category:Transportation and Logistics
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