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IT Service Manager mwd
2019-10-04 20:15:51| Space-careers.com Jobs RSS
Responsibilities Duties The Service Manager will be part of the TPZVD IT Support Team in the delivery of IT services to the client, inline with the contract SLAOLA, and monitoring, report of any agreed Performance Indicators. Ensuring that the quality and contractual aspects are met to the satisfaction of the company and the customer. Ensure that all assigned tasks are performed in a timely and correct way according to the clients requirements. Manage, supervise, assign tasks, actions to the Key persons assigned to the service, and prioritise these with customer Technical officer representative. Conducting regular Project Progress Meetings with the customer and arranging the timely production of reports required for these and other Customer meetings required by the contract raising actions and projectservice issues where appropriate Creation of Activities plan in coordination with the client for each Work Package in order to fulfil the tasks identified. Maintain Skills Database of all staff working under the specified service Maintaining and executing training plan for all staff engaged in the service delivery Participate in technical evolution and implementation meetings with the client. You will be responsible for compliance of its personnel with all health and safety regulations in force Interaction with the other Service Providers to coordinate service activities, when necessary You will be responsible that the administrative requirements necessary for the service team to provide the service are fulfilled. You will be the primary contact for your customer and the team. Produce offersmanage the production of offers for the additional RFPs that are issued by the client. Participate in regular company internal management and technical meetings. Qualifications Experience A university degree in Information technology or equivalent. At least 5 years proven experience in Service Management. Experience in the technical management of multicultural teams. Qualification in project management, ITIL or Scrum. Provision of oncall or callout plan The successful candidate will have strong goaloriented, planning capabilities and a pronounced customer focus. Applicants should have strong communication and collaboration skills, be able to work in a diverse team environment and accomplish goals in line with team objectives. Essential Skills Experience working with critical IT infrastructure environments and managing technical service transition. Experience with Jira tool to produce outputs related to service tasks, effort spent etc Desirable Skills Agile project management approach Project Management certification like PMP or equivalent. ITIL qualified or experience working within an ITIL framework Our offer to you By joining the Telespazio family, you will enjoy all the benefits of a competitive salary in a sustainable work environment, flexible working time models, diverse advancement and training possibilities for technical, language and soft skills, a generous holiday package as well as a company pension scheme. Furthermore, we support you with your relocation. Through our wide network, we can also support your partner in finding a job at your new work location. Application Are you equally inspired by our visions and dreams? Get in touch with us today and send us your application! Your HR Contact for this position is Raphael Rossato.
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service manager
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Category:Transportation and Logistics
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