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Service Manager
2017-09-12 09:10:45| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you. Package description Full details on application. Main responsibilities The Service Manager is responsible for the detailed definition of the Service Solution and the provision of the Service according to the Service Level Requirements and according to the Service Level Agreements in place. To this end, heshe Details and consolidates the Service Design Solution and the Service Catalogue Leads the Service Transition into Operations by planning and coordinating the resources to ensure that the requirements of Service Strategy encoded in Service Design are effectively realized in Service Operations Interfaces with the Customer and organizes Service Reviews Ensures a comprehensive and clear overview of the Service status, its trends, its criticalities and opportunities Guides the Service Management team resources in all Service Operations processes and functions. Ideal candidate The candidate should have a University degree in a relevant technical discipline or the equivalent work experience along with the following Knowledge of Service Design Definition Experience of ground segments operations Good problem solving techniques Good interpersonal skills Excellent written and verbal communications Excellent Interpersonal and team working capabilities Technical documentation writing English Fluency in English written and spoken Knowledge of Copernicus Ground Segment and Copernicus Data Access is mandatory Knowledge of ITIL v3 is mandatory. Please note that the closing date for is on 30092017. Preference will be given to employees within Categoria Protetta Law 6899 or registered in lista di mobilit. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide.
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Category:Transportation and Logistics
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