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Triple-play marketing helps grow Dutch fixed-line base in Q4

2015-03-18 09:55:00| Telecompaper Headlines

(Telecompaper) The Dutch fixed telephony market grew by 0.3 percent during the fourth quarter to end 2014 with 6.23 million lines. Despite the quarterly growth, the telephony market was still down 0.3 percent year-on-year, according to Telecompaper's latest Dutch Fixed Telephony Market report. The quarterly growth was driven by a 1.3 percent increase in consumer VoIP lines to 5.29 million, offsetting the 5.8 percent drop in PSTN/ISDN lines and 4.1 percent decrease in WLR connections.

Tags: base marketing helps grow

 

Ziggo-UPC take 57% of Dutch triple-play market

2015-03-15 14:00:00| Telecompaper Headlines

(Telecompaper) Triple-play subscriptions were used by 59 percent of Dutch households in Q4 2014, up from 50 percent a year and a half ago. One in twelve of those with triple-play also had a mobile subscription from the same provider (quad-play), according to the 'Triple Play Insights' report from Telecompaper. More than half of the triple-play customers (57%) get their three fixed services from Ziggo or UPC. Following the merger of the two cable operators, the new Ziggo has a majority of triple-play connections in all provinces except for Zeeland, Flevoland and Gelderland. KPN is second in the national triple-play market with 21 percent of subscribers. Over the past year, Ziggo and UPC lost a small amount of market share, while KPN and its brand Telfort added share. The figures are based on a survey of 11,000 Dutch consumers aged 12-80 during the fourth quarter of 2014 by the Telecompaper Consumer Panel. 

Tags: market dutch tripleplay

 
 

Tricom launches triple-play gateway in the Dominican Republic

2015-01-19 23:00:42| Digital TV News

Tricom, part of the Altice Group, has announced the launch of its new Smartbox set-top box in the Dominican Republic. The gateway box integrates TV with internet access and telephony.

Tags: republic gateway dominican launches

 

Tele2 shows drop in triple-play WoM score

2014-12-31 16:25:00| Telecompaper Headlines

(Telecompaper) Increasingly fewer Tele2 triple-play customers would recommend the provider to friends or acquaintances. In the past few months, the operator's Word of Mouth score has fallen 10 percent points, to 35 percent in December 2014. The WoM score indicates the percentage of current customers who would recommend a provider or device to others. The figures for the last six months show also that in the mobile postpaid market, the brands Hi and Hollandsnieuwe score better than their parent companies KPN and Vodafone.

Tags: shows score drop tele2

 

Dutch triple-play providers improve customer satisfaction

2014-09-23 09:57:00| Telecompaper Headlines

(Telecompaper) More than half of Dutch households (56%) were subscribed to three fixed services from one provider in Q2 2014. Four percent of those triple-play customers also had a mobile subscription from the same provider (quad-play), according to Triple Play Insights Q2 2014 report by Telecompaper. Overall, triple-play providers have a Net Promoter Score (NPS) of -6, up from -11 a year ago. The NPS measures what share of customers would recommend their provider to others. An improving score suggests more consumers are satisfied with their services. Ziggo and KPN score slightly higher than the market average, with NPS of 0 and -4 respectively, whereas UPC, Tele2 and Online.nl score below average (-13, -18 and -17).

Tags: customer improve providers satisfaction

 

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