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Senior Engineer, Service Improvement
2019-11-04 09:16:06| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Engineer, Service Improvement United States Bristow, Virginia Role Description Summary As the Senior Engineer, Service Improvement you will role play a critical role in Network Managed Services in driving Service Improvement initiatives especially in terms of problem management for all incidents reported in the Networks NOC. The key objective of this role is to support service improvement related to ensure improvement of Customer experience and contractual SLAs with our customers In this position you will work closely with cross functional team Operations, Engineering, Tools and Customer facing organizations to ensure that persistent and chronic issues are identified and corrected, improving SLAs as well as Customer Satisfaction levels with Managed Services operations. You will also be responsible for ensuring problem management, reporting process adherence and compliance, and streamlining processes and procedures. Primary Responsibilities Key Result Areas Analyse and identify chronic events incidents impacting customers, and work with Field Engineering and Product Design Engineering to find improvements and software hardware bugs as well as fault resolution through updates upgrades Setup problem management process with existing tools and infrastructure and then work to improve the process Drive relevant stakeholders to follow the process and work with reporting team to create insights to improve efficiency customer satisfaction Document and maintain a lessonslearned database and ensure a constant culture of improvement Design and develop training and competency assessments for the shift teams RF engineers to ensure each teams ability to support multiple technologies, processes, and services are at par with Global Services standards Assist the NOC management team with continuously improving the change request management processes and procedures Generate trend analysis based on technical metrics and routineondemand reports for technical anomalies Support Service Improvement Manager by delivering analysis for service improvement initiatives including quality reviews, process assessments, and problem management Competencies Strong analytical skills with a keen eye on detecting repeatedchronic issues Experience of handling NOC shift as a Team lead Outstanding problemsolving Oral and Written Communication Sound engineering and technical knowledge of IP satellite delivery Ability to work independently and efficiently in a highpressure NOC environment Selfmotivated Resiliency Superior organizational skills and followthrough with ability to deal with multidisciplinary stakeholders technical, customers, vendors Takes initiative without close supervision and proactively resolves customer issues Expertise in explaining complex technical issues in business terms Sense of urgency, initiative and a competitive drive to get things done Qualification Experience Bachelors Degree in Engineering, Telecommunications, or related field required experience may be substituted for education Minimum 5 to 10 years of experience in the satellite, telecommunications, or similar technical industry handling incidents required Experience troubleshooting complex satellite earth station systems preferred Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness preferred Solid understanding of GEO HTS technology and satellite ground equipment preferred Fluency in English required French, German, Spanish, and other languages are considered as additional assets Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: service
senior
improvement
engineer
Flight Software Systems Engineer
2019-10-31 19:19:13| Space-careers.com Jobs RSS
Position Reference 581 You will have the opportunity to provide engineering support to the Flight Software Systems Section of the Software Systems Division at the European Space Agency. Tasks and Activities The scope of work will include Project support related to all technical aspects development and qualification of flight software. General Support to Software Validation Facilities and Avionics Test Bench infrastructure activities. Skills and Experience The following skills and experience are mandatory You have a Masters degree or equivalent qualification in Electronic Engineering, Space Systems Engineering, Computer Science, Mathematics or a related discipline. You have experience with Software engineering and objectoriented programming Space systems and Space Systems engineering Programming languages CC andor others Embedded Real Time Systems and Real Time Kernels Microprocessors such as SPARC LEON, ARM, multicores etc Communication protocols Mil1553, SpaceWire, CAN Software Engineering tools Software Engineering Standards such as the ECSSEST40C. You are able to function as part of a team. You have a proactive and flexible attitude. The following skills would be highly desirable You have experience with embedded realtime software development. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 08112019. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: software
systems
flight
engineer
Cyber Security Engineer
2019-10-31 19:19:13| Space-careers.com Jobs RSS
Position Reference 101 You will have the opportunity to support our client to cover the activities within the cyber security team based in Noordwijk. Tasks and Activities The scope of work will include Analyse, monitor and support the list of cyber vulnerabilities. Analyse the results from the penetration testing results and to extract all the cyber vulnerabilities. Aggregate, manage and monitor the cyber vulnerabilities through a database containing for each vulnerabilities the criticality, the status, the associated risks and treatments plan, the finding date and origin, the impacted elements, etc. Perform Risk Analysis on the identified Cyber Vulnerabilities Identify the adequate cyber treatment and to follow their implementation Verify the closure evidences and update a Cyber treatment status report Deliver a consolidated Cyber Vulnerability Status when required Support the customer during the cyber review boards and other relevant meetings. Regularly participate to workshops with stakeholders to assess their contribution and to require additional data when necessary Skills and Experience The following skills and experience are mandatory You have at least a Bachelors degree in IT Security, Engineering or equivalent You have proven work experience minimum 5 years in cyber security activities. You have direct experience in identifying vulnerabilities You possess strong interpersonal skills, team working, good analytic and problem solving capabilities. You have strong communication and documentation abilities. You have good time management and organizational skills You are fluent English, Italian would be a plus. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 20112019. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: security
engineer
cyber
cyber security
IT Systems Engineer
2019-10-31 19:19:13| Space-careers.com Jobs RSS
Position Reference 121 For our client, the European Space Agency based in Frascati and Noordwijk, through its enduser Division of the esaIT Department, we are looking for 4 IT System Engineer to support Providing central esaIT unified user support services. Maintaining and sustaining the end users digital workplace capabilities across the Agency. Tasks and Activities The scope of work will include Defining and documenting user requirements Ensuring that the workplace service operates properly, interfacing workplace services supplied by the industrial service providers Supervising the day to day service providers, their service delivery and provisioning, monitoring, measuring and reporting the performance against their SLA , including related infrastructures availability, continuity, capacity, asset refresh Supervising user requests and related trends such as for incidents, problems, changes, assets Managing service catalogues and portfolios Monitoring and ensuring that the SLA, as defined in the Quality Matrix section, and the Service providers SLA are respected Handling of any workplace servicerelated exceptions and escalations Mastering the enduser functional and service aspects Reviewing and accepting the service and technical deliverables of service providers Change Management Supervising the Service configuration and implementation of resolution and related deployment planning Configuration and Release management Managing the insertion plan of any new service or its major enhancement , including the Insertion Service readiness review procedure Applying a systematic approach for continuous service improvement, covering gaps of Service providers when necessary In addition providing support to the following areas Communication Management Major Incident Highest severityPriority issue User Dissatisfaction management User Complaint management Supplier Third parties Management Management of baseline of workplace services Performance Management Measurement and Reporting Risk Management Engineering activities You will provide support esaIT for a variety of workplace services related tasks. Personal Computing devices Laptop and mobile services Backend Office services IT Service Management system and tools Skills and Experience The following skills and experience are mandatory You have at a minimum a Masters Degree or equivalent qualification in Information Technology domain with a solid and documented background and practise. You have at least 7 years of indepth experience are required in coordinating and supervising service delivery and provision, operations of mediumlarge size contracts. You have strong knowledge of the following ITIL standard and best practise for Service delivery and Support processes Workplace Technologies and IT Service Management tools suite Mobile applications domain and environments You have strong scripting and packaging technical skills. You possess excellent interpersonal skills with leadership qualities. You are able to maintain a good working relationships with a wide range of staff, customers and industry representatives e.g. Service providers and HWSW Vendors. CustomerEndUser orientation possibly having executed both the roles of Supplier and Customer You have knowledge and experience in as many of the following, not limited to Engineering knowledge with Windows Active Directory Azure AD Strong working experience with Group Policies Replication Topologies Azure AD DNS PKI Microsoft PowerShell Windows Server 2008R2, 2012 and 2016 Windows 10. InDepth understanding of FISMO roles, AD infrastructure and security best practices. Strong working experience with Trust Relationships and 3rd party AD Integrations. Strong network troubleshooting skills with DNS DHCP CA Certificate Authority, including packet analysis. Broad technical experience and understanding of having a multioperating system environment Windows, MacOS and iOS and Android Mobile solutions and devices Android and Mac Ios in general Working experience with Group Policies Replication Topologies Azure AD DNS PKI Microsoft PowerShell Windows Server 2008R2, 2012 and 2016 Windows 10. Telephony analogdigital and Voice over IP communication e.g. Alcatel Lucent IP telephony solutions, OXE, Open Touch, Rainbow VoIP installationsupgrades and testing e.g. Alcatel Lucent handsets CISCO and Policom video systems, Content sharing, Virtual Meeting Room, S4B, Zoom, PixIP and other video platforms IT Service management tools suites BMC and Remedy suite, Service Now suite, SAP BO, Nagios, TMART for probing, etc.. Virtual VMDesktop domains Citrix, VM Ware How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 12112019. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Data Scientist Machine Learning Engineer
2019-10-31 14:16:11| Space-careers.com Jobs RSS
Data Scientist Machine Learning Engineer 191054 Job Description We are looking for a Data Scientist Machine Learning Engineer to join the Software Engineering Team in our offices in Darmstadt, Germany. Solenix is an independent and international company providing highquality software engineering, consultancy services and software products in the space market. Among our customers are space agencies like ESA and EUMETSAT. Our Software Engineering Team is specialised in the development and maintenance of web and mobile solutions and datadriven systems, including dashboards and visualisation tools, data analytics, event monitoring and alarming platforms. Our team is a group of motivated, dynamic and creative people who enjoy highquality work, as well as a relaxed and flexible atmosphere. You will be involved in all phases of the project lifecycle, from conception to implementation and final delivery, with a focus on Data Science aspects. This role has a lot of potential for career development depending on your skills and interests, for example, growing involvement in other company activities, such as supporting our business development activities with your technical expertise or contributing to the definition and evolution of our software products. Your main tasks will be related to Preparation of structured and unstructured data Feature selection, extraction and transformation and data analysis Use case analysis and prototyping Design and implementation of models and algorithms in the field of data analytics, including visualisation and reporting of results Integration and maintenance of developed solutions Required Skills and Experience University degree in a related field computer science, mathematics, physics or related Good knowledge of an objectoriented programming language, preferably Python or Java Experience with machine learning librariesframeworks and methods Experience in databases SQLNoSQL and in related technologies such as Spark and Hadoop Experience with data visualisation solutions such as D3.js, Plotly, etc. Strong analytical skills, curiosity and pragmatism Initiative and able to work independently and prioritise work appropriately Able to work in a collaborative and team environment Desirable Skills and Experience Experience with containerisation technologies Experience working in a continuous development continuous integration environment Work Location Darmstadt, Germany Dates Application Deadline 15 November 2019 Start of Work ASAP Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 15 November 2019 Learn more about us in Facebook
Tags: data
learning
machine
engineer
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