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Information Management User Support Engineer 1613068

2016-04-15 13:08:22| Space-careers.com Jobs RSS

Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. Information Management User Support Engineer 1613068 Job Description We are looking for an Information Management User Support Engineer to provide first level support to users, prepare user manualsonline help, develop and deliver training to all EUMETSAT employees and take active part in Information Management related projects. Your tasks will include Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc, Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies, Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users, Contribute to project planning and reporting. In addition, you will provide support to Improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices. Required Skills and Experience A university degree in a relevant discipline Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users Experience in developing user manuals andor web based online help Experience in user interaction design and developing information architecture, search and navigation, taxonomies Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content Good knowledge of information management concepts, principles and related processes Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly self motivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. Desirable Skills and Experience Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information andor document management systems Work Location Darmstadt, Germany Dates Application Deadline 19 May 2016 Start of Work July 2016 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 19 May 2016 Learn more about us in Facebook

Tags: information support user management

 

Information Management User Support Engineer

2016-04-14 19:07:24| Space-careers.com Jobs RSS

The Serco Group is a FTSE 250 corporation with over 125,000 staff in 30 countries. Our strategy is to be a superb provider of public services, by being the best managed business in our sector. We are a focused business to government B2G business, specialising across five sectors Defence, Justice Immigration, Transport, Health and Citizen Services. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. Our European operations have ca. 2,000 employees delivering critical services to public institutions such as the European Commission, EUMETSAT or the European Space Agency where we are the largest onsite service provider with ca. 300 staff. For our activities in EUMETSAT, we are currently looking for an Information Management User Support Engineer. Main responsibilities Your tasks will be providing first level support to users, preparing user manuals online help, developing and delivering training to all EUMETSAT employees and take active part in Information Management related projects. The detailed tasks will consist of Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching Prepare user manuals or online help and keep them up to date in line with the evolutions of the systems Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc. Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users Contribute to project planning and reporting. Document tasks and deliverables according to EUMETSAT working practices. In addition, you will provide support to Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to EUMETSAT working practices. Ideal candidate Essentials In addition to having a university degree in a relevant discipline, you should have as a prerequisite Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users Experience in developing user manuals and or web based online help Experience in user interaction design and developing information architecture, search and navigation, taxonomies Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content Good knowledge of information management concepts, principles and related processes Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly selfmotivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organisational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with EUMETSAT personnel. The official languages of EUMETSAT are English and French. The working language for the tasks and responsibilities is English therefore you must be fluent in this language. A working knowledge of French would be an advantage, but not essential. Desirables In addition to the above requirements, experience knowledge in any of the following areas shall be considered a distinct advantage Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information and or document management systems. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in Serco Europes Careers Hub httpscareershub.serco.eu

Tags: information support user management

 
 

GEO Configuration Management Engineer 1613052

2016-03-18 12:07:49| Space-careers.com Jobs RSS

Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at EUMETSAT in Darmstadt, Germany. GEO Configuration Management Engineer 1613052 Job Description We are looling for a Configuration Management Engineer for our client EUMETSAT. You will be part of the Process Assurance and Management Support Division PRS team. Some of your key main tasks shall include Managing the documentation under configuration control according to the agreed procedures and supporting the release of relevant configuration listsreports Act as secretary of Configuration Control Board meetings, prepare and convene the meetings, analyse the proposed engineering changes, prepare the relevant Minutes of Meeting, and notify the external entities as necessary Track versions of hardware and software items and documentation according to the evolution of the configured items Verify the hardware and software configuration status by performing configuration audits Support the drafting, reviews and update of the Configuration Management Plans and related Working Practice and Procedures Support Design Reviews organised at EUMETSAT, coordinating the distribution of the datapackage to the reviewers, in coordination with the Information Management function. Document and perform validation testing on new Generic Dimensions Framework the EUMETSAT corporate CM tool releases. Contribute to the provision of S.M.A.R.T. requirements for CM Tool enhancements Required Skills and Experience A university degree in computer science or engineering Demonstrated experience of at least 5 years conducting and implementing Configuration Management of large scale, softwarecentred systems in an operational environment, preferably for highavailability 24hday systems like e.g., processingproduction chains, data centres or satellite systems. Experience in Quality Assurance, space system project control andor process modelling of largescale systems with a very good understanding of project development life cycle methodologies would be considered, providing that adequate knowledge and involvement in Configuration Management activities is also demonstrated. Proven significant knowledge and experience in specifying, reviewing and implementing Configuration Management plans, processes and working practices, or at least extensive experience in providing management support to programmes or projects in development Significant experience in project development methodologies, and in particular in configuration management including the definition or review of upstream source code configuration management requirements, control of configuration evolutions of systems software, hardware, databases, satellite and ground system procedures, documents, media, COTS software and COTS Licences, up to the testing and deployment of new releases on configuration controlled environments Extensive knowledge and experience with configuration management tools e.g. Serena Dimensions CM, Jira or Clearcase or business process management tools electronic workflows Experience of software development on a medium or large size project Extensive knowledge and experience with process modelling tools and techniques. Extensive knowledge and experience of a Configuration Management, Quality Assurance or Project Management standard e.g. ISO, ANSI, ECSS, CMMI Proven experience in planning, developing and implementing training sessions andor coaching sessions to users and stakeholders. Desirable Skills and Experience Experience acquired in the frame of European or International space projects Administration of a configuration management or business process management tool SQL programming on Oracle or Sybase, and scripting languages such as perl, python or vb.net S.M.A.R.T requirements, software testing methodology and tools. Work Location Darmstadt, Germany Dates Application Deadline 20 April 2016 Start of Work July 2016 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Germany. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 20 April 2016 Learn more about us in Facebook

Tags: management configuration engineer geo

 

Regulatory Affairs and Spectrum Management Engineer mf

2016-03-16 15:11:22| Space-careers.com Jobs RSS

Airbus Defence and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europes number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately 14 billion per year. A vacancy for a Regulatory Affairs and Spectrum Management Engineer mf has arisen within Airbus Defence Space in Toulouse. The successful applicant will join the Satellite Sales support and Innovation team in the Marketing and Sales directorate. Reporting directly to the Head of Space Systems Regulatory Affairs, you will be in charge of defining and promoting the companys regulatory interests in telecommunication as well as Earth observation, Navigation and Science satellite arenas, in particular in the context of WRC World Radio communication ConferenceITU negotiation cycles. Depending on your profileexpectations, you might be involved in satellite coordination and sales support. In this context you will be involved in the following activities Promoting the companys interests for the WRCITU negotiation cycles Developing lobbying strategies to promote the interest of Space Systems throughout the ITUWRC process planning and associated regulatory bodies, in line with the Companys industrial interests Coordinating the Space Systems regulatory strategy with the other business lines and Airbus Defence and Space countries and with the other Airbus Group Divisions Airbus and Airbus Helicopters Developing and defending associated contributions to ITUR and CEPT conferences and study groups Running sharing, regulatory and technical studies to sustain the Space Systems strategy, either directly or with subcontractors Developing regulatory awareness, expertise and recognition of Space Systems in the regulatory arena Providing regulatory added value to Space Systems activities Being the regulatory focal point for Space Systems design, system engineering, new systems and business development, marketing, etc. activities and ensuring their compliance with national and international regulations Proposing and developing regulatory opportunities to support the positioning and growth of Space Systems businesses and products in the Telecom, Earth Observation, Navigation and Science businesses Contributing to the regulatory work packages of inhouse and external studies national space agencies, ESA, EU, etc.. This role will involve frequent travel to France and abroad for short time spans 1 to 10 days, 30 to 90 days total a year and you must be able to travel accordingly. looking for candidates with the following skills and experience Engineering qualification or equivalent 5year degree, 3 years of experience in Regulatory Affairs or Spectrum Management, Experience in the Satellite arena would be a plus, Wellorganised, determined to succeed and at ease in international working groups and negotiations, Communicative team player with an autonomous approach Negotiation level of English. Please apply online. Airbus Group is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus Group Recruitment Centre To apply click here

Tags: management affairs regulatory engineer

 

Information Management Engineer

2016-01-13 19:05:43| Space-careers.com Jobs RSS

If you have experience in Information Management IM and are looking to transferdevelop this knowledge into the space sector then take advantage of this excellent opportunity and become a member of staff at Europes Meteorological Satellite Agency based in Darmstadt, Germany. Reporting to the IM Officer, the key candidate shall be responsible for establishing and maintaining EUMETSAT IM processes and working practices. The successful candidate shall have the chance to contribute to EUMETSATs IM approach and continue the transformation from a document management system to an innovative information management system. Candidates shall have relevant experience in establishing and implementing effective Information or Knowledge Management, in advanced technology organisations, preferably Aerospace. The ideal candidate shall have a proactive attitude to work with the ability to work both autonomously and within a team, they shall also have the capability to introduce new and innovative ideas and concepts in to the process. All applicants require excellent interpersonal skills, along with a university degree in InformationKnowledge Management or similar subject Candidates must be a EUMETSAT member state national and have a good working knowledge of the English language, both spoken and written. The initial contract will be for 4 years with subsequent 5 year contracts being awarded thereafter based on individual performance.

Tags: information management engineer information management

 

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