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Information Management User Support Engineer

2016-04-22 18:07:56| Space-careers.com Jobs RSS

We are looking to further enhance our team by adding a Information Management User Support Engineer You will be based initially for 2 years at our clients headquarters in Darmstadt, Germany. Extension of a further 2 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities. Your Tasks Include The tasks of the User Support Engineer will be to provide first level support to users, prepare user manualsonline help, develop and deliver training to all Client employees and take active part in Information Management related projects. The detailed tasks will consist of Provide first level support to users on technical and process issues for document and information management systems and processes, including handson trouble shooting and coaching, Prepare user manuals or online help and keep them up to date in line with the evolutions of the systems, Develop and enhance training for document and information management systems and processes and deliver the training to end users. This includes presentations, hands on workshops, computer based training, etc., Support development projects and enhancements to existing systems in close cooperation with end users and implementation teams Support end user requirement specification phases in user interaction design including the design of navigation and search, information architecture, layout and taxonomies, Support the customer acceptance and rollout phases of new or enhanced systems, including preparing user manuals and online help, and developing and delivering training to users, Contribute to project planning and reporting. Document tasks and deliverables according to Client working practices. In addition, the Key Person will provide support to Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to Client working practices. Your Profile In addition to having a university degree in a relevant discipline, the key person shall have as a prerequisite Extensive experience in providing first level support to end users on complex information management systems and effectively working towards solutions together with users to solve their issues. Extensive experience in developing and delivering training on complex information management systems to technical and nontechnical users, Experience in developing user manuals andor web based online help, Experience in user interaction design and developing information architecture, search and navigation, taxonomies, Experience from support, training or technical implementation of information management systems based on Oracle WebCenter Content, Good knowledge of information management concepts, principles and related processes, Very good personal communication skills oral and written to be able to effectively interact with users, team members and other teams Highly self motivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organizational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with Client personnel. In addition to the above requirements, experience knowledge in any of the following areas shall be considered a distinct advantage Solid understanding of usability aspects and concepts Experience in providing support to implementation teams for the technical implementation of user facing functionality in Information Management systems Handson experience of electronic workflow systems for managing information andor document management systems. The official languages are English and French. The working language for the tasks and responsibilities is English. A working knowledge of French would be an advantage, but not essential. REFERENCE 16212408 LOCATION Darmstadt, Germany CONTACT recruitmoltek.net CLOSING DATE 23rd May 2016 MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies.

Tags: information support user management

 

Documentation and Configuration Management Engineer

2016-04-22 12:08:08| Space-careers.com Jobs RSS

This is a permanent position, calling for at least 5 years experience of documentation and configuration management including build, deployment and installation activities on large, softwareintensive and highavailability operational systems. You will be placed on assignment based near Frankfurt in Germanyfor several years. Candidates should be available to start in August 2016 at the latest. Our client is responsible for establishing and operating weather forecasting and Earth observation satellite programmes with associated data telemetry and dissemination operations. Vast quantities of data are produced and user communities throughout the world are able to access both current and historical data sets. The demanding realtime environment places much emphasis on adherence to quality and configuration management standards and procedures. The main working language is English. The role will embrace Implementing Documentation and Configuration Management plans, processes and working practices and reviewing and proposing improvements Supporting a wide range of users and delivering training sessions on Documentation and Configuration Management procedures Ensuring that documentation is managed according to working practices Supporting the identification of configuration items software, hardware and documents to be managed. Registering those documents and items in the CM and DM databases, tracking any new versions Supporting the administration of Anomaly and Change Control Boards organised to review and approve anomaly correction and changes to configuration baselines Liaising with external partners joint configuration boards Supporting the control changes impacting identified configuration items, in particular ensuring that any new item version is deployed only after the formal review and approval Supporting the monitoring and control of hardware and software installation activities, and the deployment of operational documentation procedures Maintaining mapping between changes and software, hardware and document items Contributing to improvements of CM and DM tools and participating in testing of new releases Performing consistency checks on Documentation and Configuration Management databases The key experience and attributes sought are Documentation and configuration management standards e.g. CMMI, ISO or ECSS Documentation management tools as a basic administrator or advanced user e.g. Oracle UCM Configuration management tools as a basic administrator or advanced user e.g. Serena Dimensions or Clearcase Use of SQL queries And more generally with systemsoftware development processes and methodologies A university degree or equivalent Knowledge of some of the following would be advantageous Scripting languages e.g. vb.net Source code control tools CVS, Subversion ... Software development environments under UNIX Fluency in English is essential. Pactum was established in 1988 and provides space system services and recruitment consultancy to clients throughout the UKand across continental Europe.

Tags: management documentation configuration engineer

 
 

Copernicus Operations Documentation Configuration Management Engineer

2016-04-21 17:09:22| Space-careers.com Jobs RSS

With 1.800 employees worldwide, the CS Group is a leading IT company in France and in Germany, and a prime contractor in designing, integrating and operating mission critical systems. It has now been over 30 years that comprehensive CS solutions for space systems and applications, both on the ground and in space, have been part and parcel of this odyssey. Our German activities grow at fast pace and to face our costumers high level expectations and needs, we are looking for talented profiles having relevant experience in Space systems. This job position is for our customer EUMETSAT. The Documentation and Configuration Management Engineer shall perform Documentation and Configuration Management tasks in support to the Copernicus Program and Service Management Office and to the Copernicusrelated missions, at first Sentinel3 and Jason3 operations and progressively Sentinel4, SentinelS and JasonCSSentinel6 rampup operations activities. The key person shall perform following main tasks Implement the applicable Documentation and Configuration Management plans, processes and working practices. Regularly review and propose improvements on those documents Deliver support to a wide range of users and training sessions on applicable Documentation and Configuration Management procedures Ensure that all incoming and outgoing Copernicus documentation is managed according to applicable working practices, covering all registration, formatting, review, approval and storing steps with the EUMETSAT Documentation Management tool, and timely releasingdistribution to relevant recipients Support the identification of the configuration items software, hardware and documents to be managed during Copernicus operations Sentinel3 and Jason3 at the moment and buildup operations activities for Sentinel4, 5, 6. Register those documents and items in the CM and DM databases as appropriate, tracking any new version As required support the administration of the Anomaly and Change Control Boards regularly organized to review and approve anomaly correction and changes to configuration baselines, covering all Copernicus associated operations and rampup operations activities Liaise, coordinate and organize with external partners joint configuration boards when and where relevant Support the control all changes impacting identified configuration items through all defined staged lifecycle steps, in particular ensure that any new item version is deployed only after the formal review and approval of the related change Support the monitoring and control of hardware and software installation activities, and the deployment of satellite, system or ground segments operational documentation procedures into the relevant controlled areas, as required during operations and rampup operations activities Keep up to date the mapping between changes including anomalies and software, hardware and document items, together with the mapping between software and hardware items Contribute to the improvements of the EUMETSAT CM and DM tools, ensuring they efficiently support all required Copernicus operations and rampup operations phases, and participate to the testing of related new releases Regularly perform consistency and accuracy checks on the Documentation and Timely prepare and present Configuration Status Accounting Reports and documentation reports, as necessary. PROFILE In addition to having a University degree or equivalent, the key person shall have a minimum of five years experience in the specific field of Documentation and Configuration Management, including build, deployment and installation activities on large softwareintensive highavailability operational systems. The following skills and experiences are required Documentation and Configuration Management standards e.g. CMMI, ISO or ECSS Documentation Management tools as basic administration or advanced user e.g. Oracle UCM Configuration Management tools as basic administration or advanced user e.g. Serena Dimensions or Clearcase Use of SQL queries And more generally with systemsoftware development processes and methodologies. Practical experience with the following skill will be considered as assets scripting languages e.g. vb.net source code control tools CVS, Subversion and software development environments on UNIX The official languages of EUMETSAT are English and French. The working language for the position is English and therefore the Engineer must be able to work effectively in this language and have knowledge of the other. How to apply Please consider the following points before applying Please submit your complete application documents in English. An attached cover letter should mention your availability and salary expectations. Interested applicants should submit their CV to pierre.lenahediccssytems.de and copy to francoisxavier.laffontcs.fr with the job title. Due to new work permit restrictions for this position, please apply only if you are citizen of a European Union state or if you hold all appropriate documentation and permits to work in Europe. Closing date 1th June 2016 Starting Date August 2016 Interviews week 25 2016

Tags: management operations documentation configuration

 

Leading Chronic Care Management Services Provider Reduces Average CPL by 69%

2016-04-21 15:30:15| Marketing and Public Relations - M&O

A leading chronic care management services provider and long-time client of TopRank Marketing enlisted our help to revamp its existing PPC program. The goal was to increase leads and targeted traffic by increasing access to the right buyers at the right stages of the buying cycle. The results? Better than we could have imagined. Objective: Increase access to… The post Leading Chronic Care Management Services Provider Reduces Average CPL by 69% appeared first on Newsroom.

Tags: services management care average

 

Senior Documentation Configuration Management Engineer Copernicus mf

2016-04-21 11:08:17| Space-careers.com Jobs RSS

Senior Documentation Configuration Management Engineer Copernicus mf Ref. No. 1610822 Terma The hightech and innovative Terma Group develops products and systems for defense, nondefense and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, Germany, and the UK. Job description For our customer, EUMETSAT in Darmstadt, Germany, we are seeking an experienced Operations DocumentationConfiguration Management Engineer to support the EUMETSAT Copernicus Programme and Service Management Office and the Copernicusrelated missions. Copernicus, previously known as GMES Global Monitoring for Environment and Security, is the European Union programme for the establishment of a European capacity for Earth Observation. Responsibilities As a Documentation and Configuration Management Engineer, you will perform Documentation and Configuration Management tasks in support to the Copernicusrelated missions, at first Sentinel3 and Jason3 operations and progressively Sentinel4, SentinelS and JasonCSSentinel6 rampup operations activities. Typical tasks to be undertaken are Implement the applicable Documentation and Configuration Management plans, processes and working practices. Regularly review and propose improvements on those documents Deliver support to a wide range of users and training sessions on applicable Documentation and Configuration Management procedures Ensure that all incoming and outgoing Copernicus documentation is managed according to applicable working practices, covering all registration, formatting, review, approval and storing steps with the EUMETSAT Documentation Management tool, and timely releasingdistribution to relevant recipients Support the identification of the configuration items software, hardware and documents to be managed during Copernicus operations Sentinel3 and Jason3 at the moment and buildup operations activities for Sentinel4, 5, 6. Register those documents and items in the CM and DM databases as appropriate, tracking any new version As required support the administration of the Anomaly and Change Control Boards which are regularly organised to review and approve anomaly correction and changes to configuration baselines, covering all Copernicus associated operations and rampup operations activities Liaise, coordinate and organise joint configuration boards with external partners when and where relevant Support the control all changes impacting identified configuration items through all defined staged lifecycle steps, in particular to ensure that any new item version is deployed only after the formal review and approval of the related change Support the monitoring and control of hardware and software installation activities, and the deployment of satellite, system or ground segments operational documentation procedures into the relevant controlled areas, as required during operations and rampup operations activities Keep up to date the mapping between changes including anomalies and software, hardware and document items, together with the mapping between software and hardware items Contribute to the improvements of the EUMETSAT CM and DM tools, ensuring they efficiently support all required Copernicus operations and rampup operations phases, and participate to the testing of related new releases Regularly perform consistency and accuracy checks on the Documentation and Configuration Management databases Timely prepare and present Configuration Status Accounting Reports and documentation reports, as necessary This is a fulltime position with a planned starting date in August 2016. You will be based at EUMETSATs facilities in Darmstadt, Germany, but travel within Europe may be required for certain activities. Qualifications Competencies In addition to having a university degree or equivalent in a relevant technical discipline, you will have a minimum of five years experience in the specific field of Documentation and Configuration Management, including build, deployment and installation activities on large softwareintensive highavailability operational systems. The following skills and experiences are required Documentation and Configuration Management standards e.g. CMMI, ISO or ECSS Documentation Management tools as basic administration or advanced user e.g. Oracle UCM Configuration Management tools as basic administration or advanced user e.g. Serena Dimensions or Clearcase Use of SQL queries General experience with systemsoftware development processes and methodologies Excellent oral and written communication in English You shall also be required to have demonstrated excellent communication and team working skills be able to conduct all activities in an orderly and disciplined manner, in particular when applying the applicable Documentation and Configuration Management procedures and providing support to a wide range of users be able to work calmly under stress with the minimum of supervision Practical experience of the following would be an distinct advantage scripting languages e.g. vb.net source code control tools CVS, Subversion ... and software development environments on UNIX You shall be able to fulfil the assigned tasks with a minimum of supervision, work calmly under stress, be able to conduct all activities in an orderly and disciplined manner, in particular when applying the applicable Documentation and Configuration Management procedures and providing support to a wide range of users. Excellent communication skills verbal and written and team working skills are important. What can Terma offer At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Challenges in advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Recruitment is depending on successful selection by the customer. Additional information For further information, please contact Mrs. Raluca Moise by telephone 49 6151 860050 or by email terma.determa.com. To ensure that your application will reach us and is properly processed please apply through the link httpswww.epos.dkREKTermaJoblistShowJobOffer.aspx?dbaliasEposRECTermalangenjobOfferEntityId868joblistId1 with a Cover Letter and a uptodate Curriculum Vitae in Europass format httpseuropass.cedefop.europa.euenhome Closing date May 25th, 2016 Please note that applicants must hold all appropriate documentation and permits to work in Europe. Terma develops products and systems for defense, civilian authorities, and security applications, including command and control systems, radar systems, selfprotection systems for vessels and aircraft, space technology, and advanced aerostructures for the aircraft industry. Terma is headquartered in Aarhus, Denmark, and maintains international subsidiaries and operations in The Netherlands, Germany, India, Singapore, and the U.S. Sign up for Termas newsletter here or follow Terma to remain updated on our news and events

Tags: management senior documentation configuration

 

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