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Vodafone UK taps Ericsson for London network upgrade

2017-06-26 02:00:00| Total Telecom industry news

Vodafone UK on Monday tapped Ericsson to upgrade its mobile network in London and southern England. Under the deal, Ericsson will supply massive multiple input, multiple output (MIMO)…read more on TotalTele.com »

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BIFM Home Counties are hung up on Vodafone visit

2016-12-02 16:10:00| BIFM News

Tags: home visit counties vodafone

 
 

Vodafone fined 4.6m by Ofcom for breaking customer rules

2016-10-26 09:53:58| BBC News | Business | UK Edition

Vodafone is fined 4.6m by regulator Ofcom for breaking consumer protection rules.

Tags: customer rules breaking vodafone

 

Ofcom fines Vodafone GBP 4.6 mln after billing problems

2016-10-26 09:04:00| Telecompaper Headlines

(Telecompaper) Ofcom said Vodafone must pay a total of GBP 4.62 million for breaching consumer protection rules in a "serious and sustained" manner. The UK regulator said the imposition follows the completion of two investigations, resulting in two penalties. In the first investigation, Ofcom found that Vodafone took money from pay-as-you go customers, without providing a service in return. This occurred when the operator moved customers to a new billing service. In the second investigation, Ofcom found flaws in Vodafone's complaints handling procedure, including mis-selling and inaccurate billing.

Tags: problems gbp billing fines

 

Vodafone fined 4.6m for poor customer service

2016-10-26 02:00:00| Total Telecom industry news

Telco apologises after Ofcom investigations reveal mis-selling, inaccurate billing, insufficient complaints handling procedures.

Tags: service customer poor vodafone

 

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