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Computer Support Operations Engineer
2015-04-22 11:06:58| Space-careers.com Jobs RSS
Aurora is an established supplier of skilled manpower to ESA and in particular at ESTEC and ESAC. Aurora has the opportunity to expand our support to Gaia within the Science and Robotic Exploration Directorate DSRE. Aurora currently has a team of more than 20 engineers and scientists at ESAC including 3 in the Computer Support Group CSG itself. Overview This work is to provide a number of specialised services to support ESA in Computer System Engineering at ESAC for the missions science operations centres. The SREO Computer Support Group CSG is providing computer support to all science operations centres and science ground segments located at ESAC, either in development or in operational phase. Under this work package, service shall be provided to support ESA in system administration activities for those computer systems used for science operations and research activities. These computers are general servers or workstations mainly based on Linux and Oracle Solaris, Macintoshes, Technical PCs and for Office Automation activities. The environment also includes Disk Storage infrastructure, Virtual infrastructure as well as GRID and Cloud computing infrastructures. Systems can be physical machines or provided through virtual infrastructure. These systems are connected to networks organized by functions operational, office and development, external services, GRID, Cloud and administration networks. Specific tasks would include installation, configuration, deployment, integration, monitoring, administration and maintenance of these computer systems, scientific and commercial software installation and administration, data backup and retrieval, interface with IT vendors for quotation, installation and maintenance agreements, users IT support, defining and operating computers operational procedures, hardware inventory tracking. It specifically excludes ESA corporate informatics infrastructure services office automation, network, terminal servers, Lotus Notes, LAN and communications, which are provided and subject to separate Service Level Agreements SLA. Specific Service Tasks UNIX LINUX and SOLARIS, Macintosh and PC System management Installation, configuration, integration and setting up of new machines with appropriate operating systems and layered software Administration and operation management of computer systems System security management System upgrades, both physical and logical. User support mainly scientists and engineers Handle the mail aliases and mail distribution list. Handlingcheckingmodifying all backups. Definition, implementation and maintenance of computer operators procedures Issues of documentation and technical reports GRID related activities Installation, configuration, integration, operations, maintenance and upgrade of Grid Engine Support users to adapt their computing tasks to the GRID infrastructure Cloud related activities Installation, configuration, integration, operations, maintenance and upgrade of Eucalyptus Cloud middleware Knowledge of other Cloud middleware is an asset Contact with hardware and software suppliers Definition of hardwaresoftware needs and quotation requests for new purchases and maintenance contracts Locking hardware incidents calls and following the call history. Assisting technician when on site. Others Installation and maintenance of storage SANNAS infrastructure Installation and maintenance of Virtual Machines Installation and maintenance of compute clusters Interface with external ESA corporate informatics infrastructure service providers Design of network setup requirements and follow up of implementation Request of new network connections. Specific qualification requirements At least a graduate degree preferably Masters in a relevant subject area Relevant professional experience of at least 4 years You must be able to work in English Specific knowledge is required in the following areas GRID technology Grid Engine Cloud computing Storage SANNAS technologies Solaris System management Linux RedHat system management Virtualization technologies Backup technologies PC Windows and Macintosh system management Scientific user computer support Network design and requirements The selected provider must be willing to render the service in a team environment. Good interpersonal and communication skills, together with a proactive attitude to problem solving and customer focus are required. Legal and Security Requirements All applicants must be legally allowed to work in Spain without the need to obtain a work visa. Only European Union citizens can be employed by Aurora in Spain. Applicants are required to provide a copy of their passport and degree certificate. Aurora will validate the Degree with the issuing University and provide evidence to ESA. In line with ESAs security requirements, prior to issuing a letter of employment the applicant shall provide to Aurora a recent official document declaring that they are of good conduct from the country where currently resident, and Aurora will validate your employment history. Location It is expected that the work will be performed at the ESAC, the European Space Astronomy Centre, at Villafranca del Castillo, near Madrid, Spain. Contract You will be registered for both social security and tax in Spain. The standard working hours are 40 per week including sometimes support in the evenings and weekends. There are 12 public holidays and an additional 30 annual days holiday. In addition to public health services Aurora provides private medical insurance in Spain. Training to improve efficiency and provide strength for future career are of course included. Aurora can assist financially and provide recent experience information for relocation. To be considered for this Position Provide prior to 28 April 2015 a summary of why you are a good candidate for the position together with a complete and detailed Recruitment Form to Mr. Andy McGarry, at email andy.mcgarryaurora.nl quoting reference SRE110. Aurora will agree conditional employment terms and conditions with candidates before presenting their detailed technical proposal and candidates to ESA by 1 May 2015.
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