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Maxcess Europe expands service and support into Romania
2021-08-31 16:14:27| Label and Narrow Web Breaking News
RotoMetrics, a Maxcess brand, has opened a new solid die repair shop in Southeast Europe.
Tags: service
support
europe
romania
Space Transportation PASQMS Engineering Support Service
2021-05-14 13:14:34| Space-careers.com Jobs RSS
Vitrociset Belgium is an international company which specializes in the space industry for over 30 years. The European Space Agency is our biggest client and we provide highly qualified employees to many sites of ESA mainly in the Netherlands, Germany, Spain, France, and the UK. Your career is very important to us, therefore, we provide a permanent contract with great benefits, good salary, relocation package and genuine support to our employees. On behalf of the European Space Agency, we are looking for a highly skilled Space Transportation PASQMS Engineering Support Service to work in ESA HQ, in France. SCOPE Support the ESA PA Safety Manager for designated projects in conducting, monitoring assessing the implementation of the PA Safety Programme. This includes support to any or all of the following activities Establishing the PAS requirements baseline for all elements of the project, in compliance with the ESA general Product Assurance and Safety policy Produce and implement plans, define inputs, outputs, participants, responsibilities, interfaces, coordinate efforts of participants, and produce resulting consolidated inputs. Reviewing contractors plans, specifications and effort proposed for the execution of the project PAS programme Produce reports of review activities performed e.g. documents reviewed, checklists used, spot check performed and conclusionsrecommendations. Monitoring project PA status identify relevant PA issues, including NCR SPR Waivers Problems Critical Items and systematically tracking all items. Produce monthly reports of monitoring activities performed e.g. inspections, checks, visits, reviews, including conclusions and recommendations. Assessing the implementation of PAS requirements by contractors, participating in design and safety reviews and directing the necessary preventive or corrective actions Produce monthly reports with assessment activities performed e.g. documents reviewed, checklists used, spot check performed, contribution to design and safety reviews, and activities related to preventivecorrective action. Participating in the Boards established within the project for the disposition of Nonconformances Failure Reviews, Test Reviews, etc. Produce reports of participation to boards, indicating the contribution made to these boards e.g. review of agendas, participants, minutes of meeting, action follow up, closeout. Guiding and monitoring the application and procurement of EEE parts, materials and processes and controlling implementation of applicable requirements Produce reports on guidance provided, monitoring activities performed and status of compliance to applicable requirements. Monitoring the manufacturing, integration and test activities with quality assurance audits, mandatory and key inspection points, test witnessing and configuration inspections Produce report on activities performed with conclusion and recommendations. Defining the formal acceptance requirements and conducting the Acceptance Reviews of all contractual deliverable items Produce and implement plans for the preparation of the formal acceptance requirements, defining steps, inputs, outputs, participants, responsibilities, interfaces, and coordinating efforts of participants to produce resulting consolidated inputs to project documents. Produce also reports on the activities performed for conduction of Acceptance Reviews. Supporting the organisation management of the support from all PA disciplines Controlling NCR Waivers Problems Critical Items. Produce meeting agendas, check that all inputs are available for the NRB or CCB, check that all needed participants are involved, produce NRB or CCB minutes of meeting, followup on actions identified, ensure proper nonconformancewavierproblemcritical item closeout. Produce also reports on control activities performed. PA for the verification, qualification, acceptance delivery activities. Participating in progress meetings and CCB meetings. Produce inputs to the meeting and whenever requested, produce meeting agendas, check that all inputs are available, check that all needed participants are involved, produce minutes of meeting, followup on actions identified, ensure proper closeout. Participating in all project reviews, including safety reviews. Produce reports on all review activities performed e.g. documents reviewed, checklists used, spot check performed, conclusions and recommendations. Reporting project PA status deviations from plan schedule of all of above. SPECIFIC TASKS In addition to the above overview, this service includes the support for the preparation of changes to PAS standards, preparation of new PAS standards, preparation and delivery of training material, participating in the induction of new personnel, as well as advising on matters of future PAS developments and strategy. LAU QMS support activities Report directly to the Head of the Launchers Quality Management Office LAUSQ in the Policy, Plans and Quality Management Department LAUS of the Directorate of Launcher. The responsibilities and duties include The improvement and maintenance of the Directorate Quality Management System, in particular implementing maintaining the LAU QMS in close coordination with LAU Line Management, ProjectProgrammes Managers and Product Assurance Managers PAMs, proposing, assessing and reviewing the LAU management and product realisation processes and deploying the QMS elements in consistency with Launchers Terminology and Management Specifications applicable to contracts managed by the directorate and those referred in the ESAArianespace Exploitation Agreement and in compliance with the ISO 9001 standard facilitating and coordinating the implementation of agreed process changes and new process elements supporting actively the establishment and maintenance of the required documented procedures training the LAU workforce including national agencies staffs integrated in LAU teams on the use benefits of LAU QMS supporting the establishment of process performance measures related targets planning implementing the Internal Quality Audit activity Consolidating, collating comprehensively analysing reporting QMS performance data, including nonconformances, audit results, improvement progress acting as the secretary of the LAU QMS Improvement Forum. the maintenance of the certification of the LAU QMS to the standard ISO 9001 organising the certification audits renewals supporting the establishment of corrective action plans. support to the Head of the Launchers Quality Management Office, in coordination with the LAU Product Assurance Managers as Directorates interface with the Product Assurance Safety Department and with DGA for ensuring that the Directorates internal quality Management requirements remain compatible with the Agency internal quality management requirements acting as gatekeeper of the Directorates IT tools related to the LAU QMS, according to the Directorates access policy. Weekly and Monthly written reporting PA officer for new Launchers Development Ariane 6 Support for designated projects in conducting, monitoring assessing the implementation of the PA Safety Programme for A6 Launcher System and P120C. Main tasks The main tasks will be the following Acting as book captain of the Ariane 6 Launcher System risk analysis animates the process for risk analysis interacting with project engineers, organising ad hoc meetings, issuing relevant documentation, expressing needs for specific tool development for risk management, etc . Monitoring the contractors PAS programme in order to assess their performanceeffectiveness and proposing the necessary preventive or corrective actions, Analysing of Industrialcontractors Management, Risk opportunity, Product, Quality and RAMS Assurance, configuration plans in order to recommend an agreement to Projectprogrammes Managers, Verifying the correct application of industrial Quality Assurance plans, Supporting for project reviews preparation and Participating to reviews, as requested, Participating to PA and project progress meetings, organizing industrial quality meetings as requested, Proposing industrial audits, defining objectives, Attending to selected mandatory inspection points MIP as MRR and acceptance reviews. attendance of TRRs, level 0 PTR as a review memberchairman as requestedwhen relevant, as well as test campaignexecution surveillance. Representing ESA in the Boards established within the projects for the disposition of Nonconformances Failure Reviews, MRB, as review memberchairman as requested and when relevant Providing QA support and surveillance in validation tests campaigns whenwhere relevant, Trackingsoliciting closure of action items assigned during project relevant reviews and meetings, Weekly and monthly written reporting REQUIREMENTS Monitoring the contractors PAS programme in order to assess their performanceeffectiveness and proposing the necessary preventive or corrective actions, Analysing of Industrialcontractors Management, Risk opportunity, Product, Quality and RAMS Assurance, configuration plans in order to recommend an agreement to Projectprogrammes Managers, Verifying the correct application of industrial Quality Assurance plans, Supporting for project reviews preparation and Participating to reviews, as requested, Participating to PA and project progress meetings, organizing industrial quality meetings as requested, Proposing industrial audits, defining objectives, Attending to selected mandatory inspection points MIP as MRR and acceptance reviews. attendance of TRRs, level 0 PTR as a review memberchairman as requestedwhen relevant, as well as test campaignexecution surveillance. Representing ESA in the Boards established within the projects for the disposition of Nonconformances Failure Reviews, MRB, as review memberchairman as requested and when relevant Providing QA support and surveillance in validation tests campaigns whenwhere relevant, Trackingsoliciting closure of action items assigned during project relevant reviews and meetings, Weekly and monthly written reporting. DEADLINE 11062021 Please note that interviews canwill be held via skype, webex or other digital platforms. The TUD will be agreed taking into account how the coranavirus situation develops.
Tags: service
support
space
engineering
Product Assurance Engineering Support Service
2021-05-11 12:12:46| Space-careers.com Jobs RSS
Vitrociset Belgium is an international company which specializes in the space industry for over 30 years. The European Space Agency is our biggest client and we provide highly qualified employees to many sites of ESA mainly in the Netherlands, Germany, Spain, France, and the UK. Your career is very important to us, therefore, we provide a permanent contract with great benefits, good salary, relocation package and genuine support to our employees. Currently, we are looking for a highly skilled Product Assurance Engineering Support Service who will work for ESTEC, in the Netherlands. SCOPE The Product Assurance and Safety Department TECQ, located in ESTEC, operates under the authority of the Directorate of Technical and Quality Management DTEC. TECQ supports ESA in the provision of technical competence in the field of product assurance and safety engineering as well as with test services for metallic and nonmetallic materials and EEE components. TECQ customers are mainly ESA Projects and Programmes, however services are also provided to external customers e.g. industrial partners, national space Agencies, etc.. TECQ provides Product Assurance support to the projects of the Science Operations Department SCIS by an integrated Product Assurance Coordinator for the implementation of the ESA general PAS policy in the Department. For SCIS tasks, the line manager of the Product Assurance Coordinator reports directly to the Head of the Science Operations Department SCIS and interacts with the various missions and projects at the level of the most senior missionspecific manager. The SCIS PA Coordinator reports as well to the Head of the Product Assurance and Safety Department TECQ for the implementation of the ESA general PAS policy, the maintenance of standards and the contributions to corporate tasks e.g. reviews, standardization, alerts, lessons learned, etc. via the Science Directorate Head of PAS office SCIPQ. SPECIFIC TASKS Task 1 Support to SCIS PA projectmission monitoring The following activities shall be carried out as part of this task Support the PAE07 Technical Responsible in the review of the projectmission and service PA plans and the compliance matrix w.r.t. the PA Engineering Requirements. Support the PAE07 Technical Responsible in the monitoring of projectmission activities in order to ensure proper implementation of the PA Engineering Requirements, including attendance to projectmission reviews and meetings when requested. Support the PAE07 Technical Responsible in the monitoring that PAQA documentation, processes and procedures relevant to the projectmission are defined and correctly implemented. Support the PAE07 Technical Responsible in the monitoring of PA related activities of nonESA parts of the SGS e.g. Consortia, PIs, etc, when requested. Support the PAE07 Technical Responsible in the monitoring of the correct selection and use of methods and tools by the projectmission contractor services this is especially relevant when supporting the nonESA parts of the SGS. Support the PAE07 Technical Responsible in performing projectmission audits, assessments and inspections, specifically for quality, configuration and technical engineering practices, as well as in the follow up of the corresponding corrective and improvement actions. Support the PAE07 Technical Responsible in the monitoring of the metrication program applied by the missions and projects. Task 2 Support to SCIS PA coordination activities Support the PAE07 Technical Responsible in establishing the programmatic and technical PA requirements within the framework of the ESA Product Assurance and Safety policy at mission and SCIS Department level. Formal PA monthly reporting to the PAE07 Technical Responsible. Adhoc projectmission informal reporting probleminformation oneone or in the PA team meetings. Attendance to adhoc PA team meetings e.g. documentation, quality model, etc organized by the PAE07 Technical Responsible. Attendance to periodic PA status meetings organized by the PAE07 Technical Responsible and contribute to Review of actions Review PA activities checklist, objectives, roadmap Discussion topics list of items to discuss PA activities among missions and projects round table, synergies Presentations to be providedto be attended Training and conferences to be providedto be attended Define and maintain common PA and Engineering Documentation including templates. Maintain methods and tools relevant to PAQA activities e.g. SonarQube. Setup, update and maintain the SCIS PA environment. Support SCIS in performing projectmission technical assessments, audits, product evaluation, code inspections using static analysis tools, etc. Define, implement and maintain common Quality Model. Define, implement and maintain Quality Gates to build the software. Support the PAE07 Technical Responsible in the management of SCIS PA Traineeship activities or any other RD activity as requested. Maintain the PA activities checklists. Contribute to the SCIS PA roadmap and objectives. Support activities organized by the ESA SW PA section e.g. Agile handbook, evolution of ECSS SW standards, participation in SW PA workshops when requested. Support the PAE07 Technical Responsible when promoting synergies with ESA partners e.g. by collaborations, workshops. Support the PAE07 Technical Responsible to harmonize and improve SCIS Process when needed e.g. Risk Management process. Support the definition, implementation and maintenance of a SCIS SW reuse process. Support the definition, implementation and maintenance of SCIS Assessment and Improvement process. Support the definition, implementation and maintenance of SCIS dependability approach. Support the definition, implementation and maintenance of SCIS security approach. REQUIREMENTS Several years experience in the space sector, including 5 years in Product and Quality Assurance Experience in supporting RD and predevelopment activities Excellent interpersonal skills are needed, together with a high degree organizational and communication abilities, and comfortable with working in a diverse and multinational team environment. DEADLINE 04062021 Please note that interviews canwill be held via skype, webex or other digital platforms. The TUD will be agreed taking into account how the coronavirus situation develops.
Tags: service
support
product
engineering
Amazon hires 3,000 service agents in South Africa to support customers in NAmerica, Europe
2020-06-22 11:23:00| Telecompaper Headlines
(Telecompaper) Amazon has announced the creation of 3,000 new virtual jobs in customer service in South Africa in 2020. The roles will range from customer service associates to technical experts who will work virtually and provide round-the-clock support to Amazon customers in North America and Europe.
Tags: service
support
south
europe
Galileo Service Support Engineer
2020-02-19 15:12:10| Space-careers.com Jobs RSS
Position Reference 020 You will have the opportunity to support the operations and service provision activities within the User Services Management team. Tasks and Activities The scope of work will include Supporting the monitoring and management of the service provision offline activities and e.g. user support Supporting the review, update andor preparation of Service Provision procedures. This includes, but is not limited to Service Provision Plan Service OPS Procedure Interface SOPI documents, including for offline operations related to the service provision Assessing the readiness and adequacy for Service Provision of newupdated operational products and processes. Supporting the implementation of new Galileo services e.g. OSNMA, HA, including the offline operations activities. This includes, but is not limited to Supporting the review, and contribute to update andor preparation of Service Requirement Documents and Service Implementation Plans. Supporting the identification andor implementation of the modifications required to the Services Operations and or Infrastructure. Supporting the preparation andor update of Service Provision procedures and operational products and processes. Supporting the performance of Service Validation campaigns Supporting the Operations Change Control Board OPSCCB by preparing, reviewing and assessing changes to the operational contractual and technical baseline in the frame of the Service Provision activities Supporting the reviewevolution of Galileo Service Operator GSOp performance through the participation on relevant reviews and meetings MPMQSPRSER and through the monitoring of the Service Provision activities performed by GSOp Maintaining an efficient and trusting relationship with project stakeholders, within the GSA and with the relevant subcontractors Skills and Experience The following skills and experience are mandatory You have a Masters Degree in the relevant discipline. You have at least 5 years of relevant experience in the domain. You have experience in User Services Management. You are fluent in English, both written and spoken. You are organised, dynamic and proactive with good communication skills. The following skills would be highly desirable You possess a security clearance EU Secret. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 18032020. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: service
support
engineer
galileo