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Tag: service support
Vingtor-Stentofon Annnounces 24/7 Customer Service Support
2015-01-27 11:21:00| Offshore Technology
Vingtor-Stentofon is proud to announce its latest service offering, 24/7 telephone customer support.
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support
customer
customer service
Support to Computer System Engineer Service Herschel Science Operations
2015-01-20 12:02:09| Space-careers.com Jobs RSS
Greatest opportunity and salary conditions to work in ESAC The European Space Astronomy Centre in Madrid, Spain with The Server Labs. Well established and leader in software development and technology consultancy, The Server Labs is a European IT services company, specialised on software engineering and handson consulting. We offer an excellent package, including highest salary, social benefits, company benefits, extra holidays and health and dental insurance. Important Candidates must hold a European Passport and be willing to work in Spain Job Description Support to Computer System Engineer Service Herschel Science Operations This work package is intended to provide a number of specialised services to support ESA in Computer System Engineering at ESAC for the missions science operations centres. The SREO Computer Support Group CSG is providing computer support to all science operations centres and science ground segments located at ESAC, either in development or in operational phase. Under this work package, service shall be provided to support ESA in system administration activities for those computer systems used for science operations and research activities. These computers are general servers or workstations mainly based on Linux and Oracle Solaris, Macintoshes, Technical PCs and for Office Automation activities. The environment also includes Disk Storage infrastructure, Virtual infrastructure as well as GRID and Cloud computing infrastructures. Systems can be physical machines or provided through virtual infrastructure. These systems are connected to networks organized by functions operational, office and development, external services, GRID, Cloud and administration networks. Specific tasks would include installation, configuration, deployment, integration, monitoring, administration and maintenance of these computer systems, scientific and commercial software installation and administration, data backup and retrieval, interface with IT vendors for quotation, installation and maintenance agreements, users IT support, defining and operating computers operational procedures, hardware inventory tracking. It specifically excludes ESA corporate informatics infrastructure services office automation, network, terminal servers, Lotus Notes, LAN and communications, which are provided and subject to separate Service Level Agreements SLA. Service Specific Tasks UNIX LINUX and SOLARIS, Macintosh and PC System management Installation, configuration, integration and setting up of new machines with appropriate operating systems and layered software Administration and operation management of computer systems System security management System upgrades, both physical and logical. User support mainly scientists and engineers Handle the mail aliases and mail distribution list. Handlingcheckingmodifying all backups. Definition, implementation and maintenance of computer operators procedures Issues of documentation and technical reports GRID related activities Installation, configuration, integration, operations, maintenance and upgrade of Grid Engine Support users to adapt their computing tasks to the GRID infrastructure Cloud related activities Installation, configuration, integration, operations, maintenance and upgrade of Eucalyptus Cloud middleware Knowledge of other Cloud middleware is an asset Contact with hardware and software suppliers Definition of hardwaresoftware needs and quotation requests for new purchases and maintenance contracts Locking hardware incidents calls and following the call history. Assisting technician when on site. Others Installation and maintenance of storage SANNAS infrastructure Installation and maintenance of Virtual Machines Installation and maintenance of compute clusters Interface with external ESA corporate informatics infrastructure service providers Design of network setup requirements and follow up of implementation Request of new network connections. Output and Service Performance Monitoring ESA will formally define the service delivery in terms of delivery times, performance targets and similar measurable parameters Key Performance Indicators. This shall be agreed with the service provider and shall be assessed, and modified as needed, during regular progress meetings typically monthly. The service provider shall manage the service provision and provide ESA with the necessary data and corresponding evidence. The service provider shall be measured and assessed on the basis of Installation, configuration, integration, administration and operation management of SREO computer systems at ESAC in cooperation with the CSG computer system engineers Availability of the SREO technical and scientific computer environment at ESAC. Definition and maintenance of SREO computer operational environment and associated operational procedures Resolution of the user support and data centre incidents and change requirements Implementation of tasks according to science operations priorities Iterations with science operations centres teams Iterations with teams external to the SREO department Interactions It is expected that the service support provider will be able to interact freely with any member of the following institutions involved in science operations work All missions science operations centres and science ground segments teams External elements of the science ground segments if required, under the supervision of the ESA internal part of the science ground segments ESTEC science support office IT services ESA corporate IT and IT procurement services ESAC local facilities management services External IT providers In addition to the above, frequent interactions are expected to take place with the Head of the SREO CSG, as well as with other potential providers of similar service within the SREO department. Specific Qualification Requirements Specific knowledge is required in the following areas GRID technology Grid Engine Cloud computing Storage SANNAS technologies Solaris System management Linux RedHat system management Virtualization technologies Backup technologies PC Windows and Macintosh system management Scientific user computer support Network design and requirements Positions covered by this work package will require at least a University degree or equivalent in computer science or related fields. The selected provider must be willing to render the service in a team environment. Good interpersonal and communication skills, together with a proactive attitude to problem solving and customer focus are required. The service provider should be comfortable in an international working environment and be fluent in written and spoken English, one of the official language of ESA. Other Information The service is expected to be provided during normal ESA working days and working hours. Some provision should also be made to allow exceptional cases of oncall and or extra time support. Company Description The Server Labs is a European IT services company, specialised on software engineering and handson consulting. Our architects and software engineers are experts on the latest technologies and agile methodologies, to provide our clients the best software solutions, practices and software architectures. We collaborate with our clients to obtain success, committed to innovation, enjoying what we do every day and growing with every challenge. The Server Labs works with different industries and business verticals. Within the Space industry, The Server Labs works with the European Space Agency ESA, at ESAC, near Madrid, and at ESOC, in Darmstadt, near Frankfurt. We provide specialists to ESA, but also our company expertise and services in technologies and methodologies to offer additional value to the projects and initiatives led by ESA. By working with The Server Labs, you will be part of a multinational team in a fast growing technology company based in Madrid, Frankfurt and London. Please send your CV with cover letter to resumetheserverlabs.com before the 30th of January 2015 Additional information Position ID TSLSRE099 Deadline 30th of January 2015 Location Madrid, Spain Support Start Date 1 March 2015 or earlier Support End Date 31 December 2015 with a possible extension up to 31 December 2016
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support
system
computer
Fujitsu launches hydrogen station data management service to support spread of fuel-cell vehicles
2014-12-16 13:55:41| Green Car Congress
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support
data
management
Intertek launches CAD E-Fit Support Service in India
2014-11-05 15:53:00| Daily apparel & textile news and comment - from just-style.com
Testing and inspection specialist Intertek has launched a new CAD E-Fit Support Service to help reduce pre-production lead times for apparel brands and manufacturers operating in the Indian market.
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support
india
cad
Ballard and Van Hool launch European service center to support fuel cell buses
2014-10-24 11:55:14| Green Car Congress
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support
center
van
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