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Elevance Expands Customer Service and Support Capabilities with E-360 Collaboration
2014-09-17 07:00:00| Coatings World Breaking News
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customer service
Configuration Management Tool Service Support
2014-07-24 12:41:52| Space-careers.com Jobs RSS
POSITION ID 2209 ROLE FUNCTION Configuration Management Tool Service Support Darmstadt Germany. GENERAL CONDITIONS START 01 January 2015 PERIOD 2 years 2 options for extension, each option stands for 1 year LOCATION Darmstadt TYPE OF BUSINESS Science CONTRACT Freelancer parttime basis WORKING LANGUAGE English, French is considered an advantage DEADLINE 08092014 MUSTHAVE SKILLS MANDATORY The Service Support Personnel shall have a University degree in Computer Science, or an equivalent technical field. The minimum level is a Master. More specifically, sound practical experience of Specification, implementation and validation of BusinessManagement Processes electronic workflow applied to large softwareintensive high availability operational systems, ideally in the field of Configuration Management minimum 3 years. Administration of the Serena Dimensions CM tool installation from scratch, release and patch upgrade, endtoend process model implementation and verification, monitoring minimum 2 years. Sound practical experience with an equivalent Configuration Management tool can be considered, providing the candidate starts his service with an extensive training on Serena Dimensions CM Administration. Software development with an object oriented programming language such as Java, C or vb.net. minimum 2 years. Software development environment such as Visual Studio minimum 2 years. SQL programming on Oracle or Sybase databases minimum 1 year Database administration NICETOHAVE SKILLS CONSIDERED AS AN ADVANTAGE Basic practical experience of Source code control tools such as CVS or Subversion. System administration preferably on UNIX. Configuration Management standards such as CMMI, ISO or ESA ECSS. will be considered as assets. TASKS These service requests are issued in the form of Work Packages with a maximum effort allocation and cover activities which can be any of the following Evolutive and corrective maintenance of the existing CM tool instances managing Changes and Configuration Items related to Programmes and Projects being developed by The Company, and to its Operational systems feasibility studies, user software requirements, development, documentation, unit and verification testing, deployment on test and operational environments Creation, modification, update and version trackingof following Configuration Items Documentation management and technical documents, including SpacecraftGround Segment operational procedures, manuals and guides HW items computers, infrastructure, Comms equipments SW items including SW applications, COTS and associated Licences, ... keeping up to date the mapping between SW and HWitems. Review and proposal of improvements to existing applicable Configuration Management processes and working practices More generally Planning and preparation of above mentioned new CM tool instances releases. Monitoring and tuning of the tools performances, and impact assessment on existing CM implementation. On a case by case basis, second level support to CMstakeholders support team, user representatives,....
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management
tool
Configuration Management Tool Service Support
2014-07-17 16:42:33| Space-careers.com Jobs RSS
TASKS The service support activities include the planning, development and installation of Configuration Management database systems and tools to address Clients Configuration Management needs via individual service requests. These service requests are issued in the form of Work Packages with a maximum effort allocation and cover activities which can be any of the following Evolutive and corrective maintenance of the existing tool instances managing Changes and Configuration Items related to Programmes and Projects being developed by client, and to Clients Operational systems feasibility studies, user software requirements, development, documentation, unit and verification testing, deployment on test and operational environments Creation, modification, update and version tracking of following Configuration Items Documentation management and technical documents, including SpacecraftGround Segment operational procedures, manuals and guides HW items computers, infrastructure, Comms equipments SW items including SW applications, COTS and associated Licences, ... Keeping up to date the mapping between SW and HW items. Review and proposal of improvements to existing applicable Clients Configuration Management processes and working practices Planning and preparation of above mentioned new CM tool instances releases. Monitoring and tuning of the tools performances, and impact assessment on existing Clients CM implementation. On a case by case basis, second level support to CM stakeholders support team, user representatives,. PROFILE The Service Support Personnel shall have a University degree in Computer Science, or an equivalent technical field. The minimum level is a Master. Specification, implementation and validation of BusinessManagement Processes electronic workflow applied to large softwareintensive high availability operational systems, ideally in the field of Configuration Management minimum 3 years. Administration of the Serena Dimensions CM tool installation from scratch, release and patch upgrade, endtoend process model implementation and verification, monitoring minimum 2 years Sound practical experience with an equivalent Configuration Management tool can be considered, providing the candidate starts his service with an extensive training on Serena Dimensions CM Administration. Software development with an object oriented programming language such as Java, C or vb.net. minimum 2 years. Software development environment such as Visual Studio minimum 2 years. SQL programming on Oracle or Sybase databases minimum 1 year is mandatory. Basic practical experience of Database administration is mandatory as well. Practical experience with Source code control tools such as CVS or SubVersion. System administration preferably on UNIX. Configuration Management standards such as CMMI, ISO or ESA ECSS will be considered as assets. In addition, the Service Support Personnel shall have demonstrated very good communication and team working skills. be able to conduct all activities in an orderly and disciplined manner, in particular when applying and supporting Clients Configuration Management processes and working practices. have demonstrated very good skills in documenting all his artefacts. be able to work calmly under stress with the minimum of supervision.
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support
management
tool
BAE to provide service support for Royal Navys Type 45 destroyers
2014-06-25 01:00:00| Naval Technology
BAE Systems has been awarded a contract by the UK Ministry of Defence to provide service support for the Royal Navys Type 45 destroyers, which are based at HM Portsmouth Naval Base.
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Siemens Awarded Extended Service Support Contract at Gatwick
2014-06-12 09:00:00| Airport Technology
Gatwick Airport has renewed a 12-month service contract with Siemens Postal, Parcel and Airport Logistics to provide engineering support for the operation of the baggage handling systems at both the South and North terminals with an option to extend
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extended
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