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NOC Hardware Maintenance Technician

2017-12-05 11:16:18| Space-careers.com Jobs RSS

LSE Space GmbH is truly an international company with widespread expertise in large international projects often crossing multiple organizational, cultural, and technological barriers. LSE Space is looking for an experienced Technician mf in order to fulfill the duty of HARDWARE MAINTENANCE TECHNICIAN for our customer ESAESOC in DarmstadtGermany. For our activities in the European Space Agency, we are currently seeking to employ a highly motivated and enthusiastic Hardware Maintenance Technician to work in an exciting innovative international environment. The role will be part of a newly established Network Operations Centre NOC tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network. The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for realtime service requests from ESTRACK customers. The hardware maintenance team looks after the operational IT hardware, the local data centres and wiring centres as well as the operational control rooms on site. The primary responsibilities of this role will be Main responsibilities The main tasks of the Hardware Maintenance Technician will be Hardware installations Hardware maintenance and support Mechanical integration Electrical safety testing Cable installation, testing and patching Spare part management Shipping and handling of equipment deliveries Configuration management Testing Preventive maintenance Control room refurbishment Reporting Incident handling Support of LEOP launch and early orbit activities including occasional shift work Support of refurbishment projectsengineering activities. Ideal candidate Applicants need to have a solid background in IToperational support. DGUV certification electrical safety testing a plus. Specific Requirements You will possess the following qualities Excellent knowledge of common data centre infrastructures, including wiring concepts, cooling and power distribution Excellent knowledge of common IT hardware server, racks, network devices and wiring technologies Excellent experience in trouble shooting and fault analysis Fluent in English, both in speech and writing Selfstarter, able to work independently with little or no supervision Teamplayer, able to interface with technical and management personnel Wellorganised, able to prioritise and manage several tasks in parallel Able to work on shifts occasionally Solid IT knowledge, including common hardware, networking concepts and common tools and software applications Service mentality and solid understanding of a KPI driven service environment PC literacy MS Office Products, Lotus Notes. Location of work DarmstadtGermany. Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. You are looking for a challenging position in a very interesting, international environment? Then send your application preferably online including CV and cover letter not later than 17th January 2018 to liliane.brombergcarvalholsespace.com. Web Page www.lsespace.com

Tags: hardware maintenance technician noc

 

NOC Network Operations Centre Technician

2017-12-05 11:16:18| Space-careers.com Jobs RSS

LSE Space GmbH is truly an international company with widespread expertise in large international projects often crossing multiple organizational, cultural, and technological barriers. LSE Space is looking for an experienced Technician mf in order to fulfill the duty of NETWORK OPERATIONS CENTRE TECHNICIAN for our customer ESAESOC in DarmstadtGermany. For our activities in the European Space Agency, we are currently seeking to employ a highly motivated and enthusiastic Network Operations Centre NOC Technician to work in an exciting innovative international environment. The NOC Technician will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software. The NOC acts as the first point of contact for users, missionsprojects and second line support teams. The primary responsibilities of this role will be Main responsibilities Your main tasks and responsibilities as NOC Technician will include Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Supervise and coordinate scheduled support activities. Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems. Schedule Ground Stations and OCC facilities in realtime outside normal working hours. Configure and monitor station configurations for satellite passes as well as data transmissions and performance. Respond immediately to any anomaly affecting operations relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd3rd party supportescalate and followup on incident resolution. Reporting and documentation. Act as first line of contact for users of critical systems. Provide 1st line computer and network support to all eligible users including incident, problem, change request and user requestcomplaints handling. Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by Logging and escalating incident tickets according to procedure Identify the impacted servicesusers and inform all relevant parties Initiate incident resolution or mitigating actions to restore the service asap Call outescalate to 2nd line support or external providers according to procedure Followup on incident resolutionprogress and inform interested parties of the status Prioritise work according to criticality of systems, schedules and targets. Operation, fault finding and repair on the network and on active network components CISCO using Ethernet and TCPIP protocols and by logging oncommanding active network components. In line with procedures perform contingency and scheduled reconfigurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact. Perform various housekeepingadministrative duties. Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service. Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts. Maintain a log of all relevant activities and events. Attend user meetings, briefings, user groups and workshops as required. Specific Requirements Ideal candidate The ideal candidate would have the following education, background or qualifications Experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints Understanding of Local and Wide Area Network Intranet, Internet communications Decisiveness and accountability Interest in and ability to coach train other staff Fluency in English spoken and written Some knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools Have a good understanding of IT securityconcepts, technology and best practices Have a good understanding of IT networkingWANLAN concepts, technology and troubleshooting Knowledge of ITIL , certification a plus Strong service ethic responsive and courteous when handling user calls Problem Solving aptitudeknowledge of, or proven abilityof linear faultfinding, diagnosis and resolution methodology PC literacy MS Office Products, Lotus Notes Familiarity with operational environments Teamplayer, able to interface with technical and management personnel. Note This is a 247 position candidates must be able to work rotating shifts. Location of work DarmstadtGermany. Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks. You are looking for a challenging position in a very interesting, international environment? Then send your application preferably online including CV and cover letter not later than 17th January 2018 to liliane.brombergcarvalholsespace.com. Web Page www.lsespace.com

Tags: network centre operations technician

 
 

IT Hardware Systems Support Technician

2017-12-04 16:16:08| Space-careers.com Jobs RSS

Thorn Sicherheits GmbH offers specialised services to the European Space and Defense sector. Our team of highly skilled Engineers and Technicians are working on site of our customer premises and offer first class solutions in an operational and international environment. We have an exciting opportunity for a motivated Hardware Maintenance Technician to support our service team at the European Space Agency ESOC Darmstadt. This role provides candidates the opportunity to work in a hugely dynamic and scientific environment, often at the forefront of space exploration and science. Tasks will include Hardware installations and configurations LAN connectivity, cable patching and testing Hardware corrective maintenance, upgrades and modifications Spare part and equipment inventory management Verification and administration of equipment deliveries Upkeep of configuration management system Extraction of error logs and other information for 3rd line parties Preventive maintenance and testing Electrical safety testing Documentation and reporting Requirements Applicants should have experience in IT hardware support, preferably in an operational environment. A good overall IT knowledge, including computer hardware architectures and networking concepts is expected, as well as being skilled in the use of common maintenance tools and software applications. Desirable ITIL certification would be preferable. DGUV v3 certification electrical safety testing would be advantageous. We offer attractive employment conditions, with a competitive salary and extensive relocation assistance, if applicable. We provide an outstanding working environment in cosmopolitan Darmstadt, the City of Science. All applicants must hold a current valid work permit for Germany or be EU nationals Please send your CV to aliebigthornsds.eu until 15th December 2017

Tags: support systems hardware technician

 

Network Operations Center Technician

2017-12-04 16:16:08| Space-careers.com Jobs RSS

Do you have the skills to help us operate and support the operational computer and network systems of the European Space Agency? If so please send your CV and covering letter to aliebigthornsds.eu by the 15th December 2017 Thorn SDS is a technical service provider operating within the European Space sector based in Darmstadt, Germany. We provide highly skilled engineers, technicians and managers to manage, operate and maintain critical services, often embedding the staff within our clients operation. Our customer the European Space Agency ESAESOC manages a global network of satellite ground stations and hosts a suite of IT and communications infrastructure computers, networks, datacentres to support this. These ground stations and computer infrastructure enable ESAs missions to communicate and command their spacecraft and to receive data for science and critical applications. We are responsible for supporting the Operations Centre that manages this infrastructure, 365 days a year, 24 hours a day, and are building a shift team to continue this work for the next five years. We welcome applications from technicians who can bring IT skills and a broad knowledge of computers and network support to the role. You should be committed to continued professional and personal development as the technical requirements of the role are constantly changing with the improvement to systems and there is a continual drive to increase the capability of the 1st and 2nd line support teams. A background in in technical network operations and maintenance, gained in a Telecommunications, IT, Broadcasting or Satellite ground station environment combined with a solid theoretical knowledge of telecommunication, network, and radio principles would be ideal but quick learners with a broad IT background are also encouraged to apply. This is very much a customer facing role so a great attitude to client services, positive work ethic and approach are essential. Tasks will be many varied and will include Monitoring the health and availability of the remote satellite ground station network. Providing continuous realtime monitoring of the local computer network, responding to events, and resolving problems wherever possible Configuring the communication links in line with planned satellite pass requirements Providing an effective 247 Service Desk Helpdesk service to our clients via voice loop, telephone, and email. Monitoring and managing the progression of first line support tickets Monitoring the correct realtime operation of ground stations during passes Providing progress updates on network first line incidents to customers and service users Monitoring the progress of station configurations for satellite passes through voice coordination or remote monitoring systems, where available Establishing and maintain logical data links between the spacecraft control system and the ground station subsystems using the relevant network systems. Acting as a focal point for collecting and processing information about incidents. Creating high quality incident and anomaly reports in support of performance and quality improvement Initiating 2nd3rd line support team callouts where appropriate. Providing support to incident or anomaly investigations Managing and initiate escalation procedurese.g. for security incidents or major operations incidents endangering human or spacecraft safety In addition to an attractive salary and benefits package, Thorn SDS provides an outstanding working environment in Darmstadt, the City of Science. We can support new staff with language training, as well as relocation and other social welfare advice, if you are new to the area. All applicants should have a good working knowledge of the English language in a business environment. Thorn SDS is committed to providing an equal opportunities work environment for men and women. All applicants must hold a current valid work permit for Germany or be EU nationals

Tags: center network operations technician

 

Network Operations Centre Technician

2017-11-29 14:16:07| Space-careers.com Jobs RSS

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. For our activities in the European Space Agency, we are currently seeking to employ a highly motivated and enthusiastic Network Operations Centre NOC Technician to work in an exciting innovative international environment. The NOC Technician will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software. The NOC acts as the first point of contact for users, missionsprojects and second line support teams. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities Your main tasks and responsibilities as NOC Technician will include Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Supervise and coordinate scheduled support activities. Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems. Schedule Ground Stations and OCC facilities in realtime outside normal working hours. Configure and monitor station configurations for satellite passes as well as data transmissions and performance. Respond immediately to any anomaly affecting operations relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd3rd party supportescalate and followup on incident resolution. Reporting and documentation. Act as first line of contact for users of critical systems. Provide 1st line computer and network support to all eligible users including incident, problem, change request and user requestcomplaints handling. Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by Logging and escalating incident tickets according to procedure Identify the impacted servicesusers and inform all relevant parties Initiate incident resolution or mitigating actions to restore the service asap Call outescalate to 2nd line support or external providers according to procedure Followup on incident resolutionprogress and inform interested parties of the status Prioritise work according to criticality of systems, schedules and targets. Operation, fault finding and repair on the network and on active network components CISCO using Ethernet and TCPIP protocols and by logging oncommanding active network components. In line with procedures perform contingency and scheduled reconfigurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact. Perform various housekeepingadministrative duties. Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service. Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts. Maintain a log of all relevant activities and events. Attend user meetings, briefings, user groups and workshops as required. Ideal candidate The ideal candidate would have the following education, background or qualifications Experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints Understanding of Local and Wide Area Network Intranet, Internet communications Decisiveness and accountability Interest in and ability to coach train other staff Fluency in English spoken and written Some knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools Have a good understanding of IT securityconcepts, technology and best practices Have a good understanding of IT networkingWANLAN concepts, technology and troubleshooting Knowledge of ITIL , certification a plus Strong service ethic responsive and courteous when handling user calls Problem Solving aptitudeknowledge of, or proven abilityof linear faultfinding, diagnosis and resolution methodology PC literacy MS Office Products, Lotus Notes Familiarity with operational environments Teamplayer, able to interface with technical and management personnel. Note This is a 247 position candidates must be able to work rotating shifts. All applicants must hold a current valid work permit for Germany or be EU nationals. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Tags: network centre operations technician

 

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