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Network Operations Centre Technician Ground Operator

2018-01-19 11:17:23| Space-careers.com Jobs RSS

For our activities in the European Space Agency ESOC, we are currently seeking to employ a highly motivated and enthusiastic Network Operations Centre NOC Technician to work in an exciting innovative international environment. The NOC Technician will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software. The NOC acts as the first point of contact for users, missionsprojects and second line support teams. Main responsibilities Your main tasks and responsibilities as NOC Technician will include Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Supervise and coordinate scheduled support activities. Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems. Schedule Ground Stations and OCC facilities in realtime outside normal working hours. Configure and monitor station configurations for satellite passes as well as data transmissions and performance. Respond immediately to any anomaly affecting operations relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd3rd party supportescalate and followup on incident resolution. Reporting and documentation. Act as first line of contact for users of critical systems. Provide 1st line computer and network support to all eligible users including incident, problem, change request and user requestcomplaints handling. Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by Logging and escalating incident tickets according to procedure Identify the impacted servicesusers and inform all relevant parties Initiate incident resolution or mitigating actions to restore the service asap Call outescalate to 2nd line support or external providers according to procedure Followup on incident resolutionprogress and inform interested parties of the status Prioritise work according to criticality of systems, schedules and targets. Operation, fault finding and repair on the network and on active network components CISCO using Ethernet and TCPIP protocols and by logging oncommanding active network components. In line with procedures perform contingency and scheduled reconfigurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact. Perform various housekeepingadministrative duties. Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service. Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts. Maintain a log of all relevant activities and events. Attend user meetings, briefings, user groups and workshops as required. Ideal candidate The ideal candidate would have the following education, background or qualifications Experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints Understanding of Local and Wide Area Network Intranet, Internet communications Decisiveness and accountability Interest in and ability to coach train other staff Fluency in English spoken and written Some knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools Have a good understanding of IT securityconcepts, technology and best practices Have a good understanding of IT networkingWANLAN concepts, technology and troubleshooting Knowledge of ITIL , certification a plus Strong service ethic responsive and courteous when handling user calls Problem Solving aptitudeknowledge of, or proven abilityof linear faultfinding, diagnosis and resolution methodology PC literacy MS Office Products, Lotus Notes Familiarity with operational environments Teamplayer, able to interface with technical and management personnel. Note This is a 247 position candidates must be able to work rotating shifts. All applicants must hold a current valid work permit for Germany or be EU nationals. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco Group, is a multinational service provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Tags: network centre ground operations

 

Assistant IM IT Support Technician

2018-01-17 17:17:29| Space-careers.com Jobs RSS

Are you passionate about IT and networking? Do you enjoy tackling problem solving with a creative and innovative approach? Are you prepared to rethink Information Management? Looking to work on kit that helps people in crisis? Then this is the role for you! Working in IM means living global trends developments such as digitalization, innovation and a new way of working. We are looking for someone who is passionate for digital topics and interested in working in a diverse and international environment. Assistant IM IT Technician is required to assist the IM team with the deployment and ongoing support of IT services, including installation and configuration, fault resolution, desktop imaging and security management. You will be working on the Airbus Defence and Space site in Stevenage, within a backoffice role communicating with internal customers, this is not a helpdesk role. The role provides the opportunity to develop skills in delivering IT services, using current technologies along with scope for training and development in future IT technologies. Ideally you will have previous experience in a fast paced support environment within a service management framework. The successful candidate will need to gain UK Security Clearance in order to undertake related work in accordance with business needs. As an Assistant IM IT Technician your main duties will be Supporting network devices and technologies used in service delivery WiFi devices, firewall and IPS, packet shaping, switches routers Cisco and HP, Radius and Active Directory authentication, etc. Using CRM systems for tracking, resolving and implementing faults and requests within defined SLAs. Responsibility for the image build and security patching of all fixed PC infrastructure. Responsibility for building and imaging engineering laptops. Supporting High Integrity Telecommunications System HITS end user devices. Troubleshooting end user device problems and backoffice infrastructure support Working within a service desk environment this role is not a helpdesk call centre roleTo be successful for the Assistant IM IT Technician role, you need to have the following skills and experience Basic networking skills Analytical Apply an analytical approach with particular attention to detail Driven Personally motivated to deliver. Can work independently to set objectives, quality, standards and deadlines Communication Excellent customer facing, communications and interpersonal skills. Consistent ability to communicate effectively, formally and informally, with colleagues Authentication services Radius, Active Directory AD Desktop imaging and deployment tools SQL Server Database understanding Any of the following skills are desirable and NOT essential as training will be provided Knowledge of WiFi management and deployment tools WiFi Security Managing Microsoft Active Directory AD services Understanding of network protocols SMTP, HTTP, etc. Use of remote support and diagnostic tools RDP, MSC, etc. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Tags: support assistant technician

 
 

Technician

2018-01-10 04:17:14| Space-careers.com Jobs RSS

Technician Location Porto, Portugal Our Space Client based in Portugal is a leading midsized space company and central provider of lightweight structures composite and metal, deployable structures, thermal hardware like MLI multilayer insulations and reentry technology and Mechanical Ground Support Equipment MGSE mainly for space applications. Flight hardware is already onboard a telecommunication mission AlphaSat, a VEGAlauncher, and on the Mars Orbiter ExoMars 2016. They are currently involved in developments for more than ten further missions including MLI flying to Jupiter and a structural assembly for an instrument onboard the International Space Station ISS. Our Client is responsible for design, analysis, manufacturing, assembly, test and integration of related hardware. With its outstanding engineering capacities, highest flexibility and customer orientation, the client is one of the fastest growing technology drivers in the European SME industry. Due to their rapid growth and in the light of current and coming projects on composite materials and metal assemblies for flight missions, the client is seeking to expand their MLI manufacturing, assembly, integration and testing, bonding processes and metal assemblies for flight missions, the client wants to enlarge its Technician Team by two technicians. Consequently we are searching for excellence with the following profile Job Profile Being a Technician, it is expected that the candidate presents a good handson mentality, a precise workmanship and mechanical skills and accuracy. The jobs offered are different in terms of focus one Technician will be more dedicated to metal and composite hardware, the other Technician more to textile hardware like our multilayer insulation MLI. Nevertheless, both Technicians shall be flexible to operate in both domains. The Technicians will be mainly responsible for Manufacturing and assemble products e.g. MLI, metal and composite structures in compliance with manufacturing orders, work instructions and respective documents materials, layups, dimensions, cleanliness Maintain cleanliness during hisher work and by entering the cleanroom Reports to MAIVT manager of a project Reports to hisher Section Head Reporting of any nonconformance identified to Section Head and Project PA Close and shut down of cleanroom according checklist and or rules, if leaving as last staff member. The main characteristics of the job include the following Main Tasks Work preparation Perform MLI workmanship tasks cutting, assembling, sewing, packing, Perform mechanical assembly work bolting, sanding, assembling, bonding Perform composites production layup, sanding, resin preparation Participationsupport into system integration and verification tasks Travel for brief periods days, max. 12 weeks. Main Skills required Likes to work according to written procedures and work instruction Likes to work in a small team Work under pressure Be organized Tidy. Applicants should have as a minimum Justification of excellent workmanship performed in the past High education MS office SW tools minimum MS Word, MS Excel, Power Point. Autonomous working approach, accurate working results Loyalty, team spirit and reliability. The following are not essential but would be considered advantageous 2 years or more of relevant experience with workmanship Passed 12 year of school Knowledge in aeronautics or space hardware and respective environmental requirements Knowledge in sewing similar activity to parts of MLI manufacturing Worked already under clean environment Knowledge in English readingwritingspeaking.

Tags: technician

 

Hardware Maintenance Technician

2018-01-05 17:17:06| Space-careers.com Jobs RSS

This position is based in Network Operations Centre NOC, responsible for the provision of ESA Ground Facilities Operations Services, which includes the monitoring and control of ESAs Tracking Station Network ESTRACK as well as the underlying Mission Operations Infrastructure Information Technology MOIIT and Operations Control Centres OCC. Tasks and Activities The scope of work will include Hardware installations Hardware maintenance and support Mechanical integration Electrical safety testing Cable installation, testing and patching Spare part management Shipping and handling of equipment deliveries Configuration management Testing Preventive maintenance Control room refurbishment Reporting Incident handling Support of LEOP launch and early orbit activities including occasional shift work Support of refurbishment projectsengineering activities. Skills and Experience The following skills and experience are mandatory You have at least a Bachelor degree in a related field. This can be replaced by a relevant professional experience in the field. A solid background in IToperational support. Excellent knowledge of common data centre infrastructures, including wiring concepts, cooling and power distribution Excellent knowledge of common IT hardware server, racks, network devices and wiring technologies Excellent experience in trouble shooting and fault analysis Fluent in English, both in speech and writing Selfstarter, able to work independently with little or no supervision Teamplayer, able to interface with technical and management personnel Wellorganised, able to prioritise and manage several tasks in parallel Able to work on shifts occasionally Solid IT knowledge, including common hardware, networking concepts and common tools and software applications Service mentality and solid understanding of a KPI driven service environment PC literacy MS Office Products, Lotus Notes. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 24012018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: hardware maintenance technician maintenance technician

 

NOC Network Operation Technician

2018-01-05 17:17:05| Space-careers.com Jobs RSS

The NOC Technician will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. Tasks and Activities The scope of work will include Be the liaison for spacecraft and mission operations engineers as well as NOC support group staff on duty to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Act as a focal point for collecting and processing information about incidents at ground stations and OCC facilities. Advice Ground station operatorscontrollers of external agencies or industry about the support requirements for forthcoming satellite passes and approve the implementation. Maintain logical data links between a spacecraft control system and the subsystems at ground stations. Monitor the uplink transmission from ESTRACK ground stations for conformance with the frequency license for the respective ground station. Generate incident and anomaly problem reports. Supervise automated execution of all scheduled support activities as well as coordinate the execution of nonscheduled activities while continuously monitoring and control ground stations performances and configurations. Second or third line support units. Trouble shooting incident and problem activities, complemented by the submission and followup of Anomaly Reports. Follow the escalation e.g. for security incidents, major operations incidents endangering e.g. human or spacecraft safety and callout procedures as provided by the Agency. Maintained the log file on operational events and operators execution e.g. OSPMS. Compile a Daily Incident Log DIL distribute it accordingly using the Operational Service Provision Management System OSPMS. Initiate configuration changes nominal routine operations as well as exceptional, troubleshooting or recovery activities andor manual change while also justify it in the OSPMS following the relevant procedures with the authorization of the staff in charge. File and process all Incomingoutgoing Operational Messages OMS such as Scheduling Messages OMS11, Pass Reports OMS20 and Equipment Status Change Reports OMS26. Compile, edit and distribute all Operational Messages and activity reports. Support advanced investigation on incident during working days. Skills and Experience The following skills and experience are mandatory You have a Bachelor or Master degree in relevant field You have experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station You have a sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints You have a demonstrated knowledge of IT networking WANLAN concepts, technology and troubleshooting You have knowledge of Local and Wide Area Network Intranet, Internet communications You have a good understanding of IT security concepts, technology and best practices You have good knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools PC literacy MS Office Products, Lotus Notes You have knowledge of ITIL , certification is a plus You are fluent in English spoken and written You are familiar with operational environments You are familiar with ESOC environment is considered an advantage How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 25012018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: network operation technician noc

 

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