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Junior Field Support Technician

2016-03-14 13:06:54| Space-careers.com Jobs RSS

Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in ESTEC, we are currently looking for a Junior Field Support Technician. Tasks and Responsibilities As successful candidate you will be responsible for the following PC 2nd level call support for simple cases on PC printing, incident and problem handling Inventory and asset tracking, status updates Support new PC installations revocations breakfix Provision of Mobility Packs and tokens, updating tracking database Interface with Service Desk on call resolution status, reporting. Printer Support printer installations revocations breakfix Perform preventive maintenance on printers Perform reactive maintenance on personal printers, respecting relevant SLAs Interface with printer maintenance supplier on maintenance schedules Perform preventive maintenance on printers. Service Desk Answer 50700 calls, emails and user visits, creating Remedy Incident Reports accurately Assign Incident tickets to available technicians Manage the recording and delivery of small items, documented in Remedy tickets Ensure Remedy tickets with statusPending are monitored, and user progress information made available Advise the Lead Technician or Service Manager concerning Remedy tickets in danger of breaching their SLA target. Service definition of SIM card management SIM card activation, revocation, transfer and change of profile requests by interfacing with the telco providers Delivery to end user Incident management through onsite support or by interfacing with the telco providers Management of the ongoing purchase orders committed by ESA to the telco providers for what concerns SIM, mobile devices, accessories Follow up deliveries by interfacing with the telco providers Ticket updating Asset Management Stock Management Monthly and on demand service reporting PIN and PUK management Installation and activation of SIM on enduser device HW break and fix interface with Telco provider. Requirements Familiar with BMC Remedy Familiarity with corporate purchasing practices, control record keeping Good interpersonal skills in English Familiarity with the use of Windows PCs, Apple laptops, phones tablets, and other smart phones Experience in local onsite desktop support for one to two years in large organisation more than 1000 Users Experience in working as part of a team on a customer premises is mandatory Escalation handling and rapid response to critical incidentsissues Knowledge of the Microsoft Office 2010 suite Knowledge of Lotus Notes client configuration and support Experience with PolyCom video conferencing systems maintenance and support a plus Good working knowledge of ITIL processes certification a plus. Application procedure Important All applicants must hold a current valid work permit for the Netherlands or be EU nationals. Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. If not, your application will remain in our database and can be matched against future openings. You can also login at any time to apply to additional positions. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp Position Junior Field Support Technician Reference N016ESTECITI213 Application closing date 25032015 Start date April 2016 If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about ESTEC, please consult httpwww.esa.intAboutUsESTEC

Tags: support field junior technician

Technician electrical mechanical

2016-03-09 10:07:21| Space-careers.com Jobs RSS

Wir sind eine eng vernetzte Unternehmensgruppe und bieten integrierte zukunftsorientierte Lsungen in den Branchen Automotive InfoKom Mobilitt, Energie Umwelt Luftfahrt Raumfahrt Verteidigung Sicherheit. Wir verstehen die Anforderungen unserer Kunden. Wir beraten unabhngig und kompetent. Wir realisieren effektiv, effizient und zielgerichtet. Wir betreiben zuverlssig und nachhaltig. Unsere internationale Marktprsenz und unser Erfolg basieren auf technologischer Spitzenkompetenz und einem fairen Verhltnis zu unseren Kunden und Geschftspartnern. Fr unser Geschftsfeld Raumfahrt suchen wir an dem Standort Noordwijk einen Technician electrical mechanical fm Ihre Aufgaben Maintenance of electromagnetic and hydraulic shaker systems as well as acoustic test facilities Preparation of mechanical test setup including instrumentation for international customers Operation of vibration control systems in the frame of complex international space programs and other industrial projects Generation of test reports in English language Provision of technical support to the European Space Agency ESA Ihr Profil Technician in mechanical engineering, mechatronics or electrical engineering Experience in maintenance and operation of vibration and acoustic test facilities, power amplifiers, cooling units, electrodynamic shakers, hydraulics pumps, LN2GN2 systems Experience in sensor installation, e.g. accelerometers, strain gauges Experience in data acquisition systems and vibration control systems is an asset Good knowledge of Microsoft Office tools Fluent English language skills Knowledge of German, Dutch andor French would be an advantage Wir bieten Ihnen selbststndiges und eigenverantwortliches Arbeiten in innovativen und zukunftsweisenden Fachgebieten.Teamfhigkeit, fachbergreifendes Denken, zielorientiertes Arbeiten sowie sehr gute Englischkenntnisse setzen wir voraus. Mit Eigeninitiative, Leistungsfhigkeit und Gestaltungswillen haben Sie bei uns hervorragende Entwicklungsmglichkeiten. Fr Fragen steht Ihnen unser RecruitmentTeam unter Telefon 49 89 60882070 zur Verfgung. Weitere Informationen erhalten Sie unter www.iabg.de xing.comcompaniesiabg facebook.comIABGCareer. Sie freuen sich auf eine neue Herausforderung? Dann bewerben Sie sich ber www.iabg.dekarriere.

Tags: electrical mechanical technician electrical technician

US Navy technician develops new programme to assist in tracking submarines

2016-03-04 01:00:00| Naval Technology

The US Navy's Arleigh Burke-class guided-missile destroyer USS Fitzgerald's (DDG 62) chief sonar technician (Surface) Benjamin Lebron has developed a new programme to assist in locating and tracking submarines.

Tags: assist programme tracking navy

Field Support Technician

2016-03-03 10:11:06| Space-careers.com Jobs RSS

Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in ESOC, we are currently looking for a Support Technician to provide field support to a permanent user community of around 800 users. The support to be provided will be very varied and will include support for Windows operating systems currently Windows 7 Microsoft Office Lotus Notes MAC and IOS Mobile and smart phones IP and TDM telephones PABX interfacing Helpdesk support Network printer support Third party liaison 1st line networking Video conferencing. Tasks and Responsibilities The key person will cover the following tasks Manning a local helpdesk of a rotational basis with first line call resolution Second level calls resolution in the field Video conference systems installation, upgrade, configuration and problem handling Explaining to users available services and how these should be requested Evaluating user requests and problems, raising tickets for each one Solving as many problems as possible Inventory and asset management Liaising with the central IT service desk CSD in Rome Evaluating tickets coming from the CSD and allocating them to the correct teams, both on and off site Planning PC and other equipment installation, including planned refreshes Assuming ownership of all tickets, continually monitoring these tickets and following them up as required to ensure SLAs are being met. Requirements The successful candidate will have had 2 to 3 years in a similar environment and have had experience with Windows 7 MS Office products and their usage Lotus Notes Apple MACs Mobile and IP telephony Video conferencing systems Asset management tools Problem logging database BMC Remedy ideally. In addition, candidates should have good customer interfacing skills and the ability to identify priority situations and deal with them accordingly. As well as being a prerequisite for the fluctuating technical environment, flexibility is also required for covering the helpdesk on a rotational basis, covering the extended day, covering the small site in Cologne and for the occasional operational support for satellite activity. Application procedure Important All applicants must hold a current valid work permit for Germany or be EU nationals. Important Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions. Data Protection By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources in particular professional and other social media throughout the entire application process CV, references, letter of application, interviews as applicable. To facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time. The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in Serco Europes Careers Hub httpscareershub.serco.eu If you have any question regarding this position please email space.careersserco.com Position Field Support Technician Reference G016ESOCITI197 Application closing date 10032016 Start date ASAP For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website httpswww.serco.eu For additional information about ESOC, please consult httpwww.esa.intAboutUsESOC

Tags: support field technician support technician