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Satcom Engineer, Operations Services

2021-03-24 18:12:30| Space-careers.com Jobs RSS

Role Description Summary The position is responsible for supporting commissioning of new services and providing 24x7 Level 3 Managed Services oncall support to the SES NOC. In addition, the incumbent will be responsible for engineering escalations and other services to keep the network stabilized and maintained for customer SLA requirements. The role will be primarily focused on the baseband equipment RF components of the product portfolio, but also includes a networking element. As a customer facing position, it will concentrate on the support and growth of existing new business products. The incumbent will gain a broad knowledge of SES product range and how these are integrated as customer solutions. Primary Responsibilities Key Result Areas Support Incident Management in line with Company defined ITIL processes, ensuring timely escalations as appropriate to meet Customer SLAs Ensure the configuration, testing, implementation inservice support by way of Level 3 Engineering Support to 24x7x365 NOC of SES Products Complete Operations Engineering changes as required, adhering to the defined Change Management process Work as part of a Global Team to ensure active Incidents are actioned utilizing a Follow the Sun support methodology Perform routine auditing of assigned Regional Area or specific Customer sites, liaising closely with NOC appropriate CSM RSL for any identified issues Participate in lifecycle of a customer project, Post Sales through to Customer Acceptance Liaise with customers and support the integration of SES products with their infrastructure Work with Engineering Product Development Teams in order to support the growth of the SES portfolio and the feedback potential improvements to baseband equipment RF components Work efficiently as part of a multidisciplinary team Adhere to delivery schedules and manage time accordingly Interact with other operational groups and support coordination of projects Proactively expand areas of knowledge and seek out new experience Development of technical support documentation for handover to Operations Develop a full understanding of existing SES systems, processes procedures to provide input for continuous improvement Ensure administration of Monitoring Tools to support customer solutions Ensure Incident Management ticketing system is updated with correct resolutions and closure codes to promote continual improvement of the troubleshooting process Perform other tasks as requested required Stay uptodate with stateoftheart IT concepts and technologies virtualization concepts mainly Oncall support duties will be required 247 on a rotational basis Competencies Performance Under Pressure Resilience Selfstarter Accountability Problem Solving Collaboration Qualification Experience REQUIRED Minimum 58 years of experience in the satellite or telecommunications industry Bachelors Degree in Engineering, Computer Science, Business Information Systems or equivalent experience with communications satellite systems or similar advanced technical support role Strong understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems Experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WANLAN equipment Experience connecting remotely to mobility sites for remote troubleshooting, to include Oil and Gas Maritime platforms Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment e.g. Comtech, Idirect, Orbit, Intellian, Newtec, Gilat etc.. Experience integrating communication systems with multiple vendor components Experience dealing directly with customers and understanding how to manage expectations Willingness to travel internationally PREFERRED Excellent command of MS Office Suite Word, PowerPoint, Excel, Visio Fluency in a foreign language Working knowledge of IP routing and networking Experience with UnixLinux systems administration and creation of shell scripts to automate tasks Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE

Tags: services operations engineer satcom

Engineer, Satcom Operations

2021-03-24 12:12:16| Space-careers.com Jobs RSS

At SES we are passionate about customer experience, and customer success. Demonstrating this shows that we are serious and enables a key differentiator for customers and anyone doing business with us.. Are you? Experienced in supporting commissioning of new VSAT services and providing 24x7 Level 3 Managed Services support to the Network Operations Centre NOC to maintain service for our customers as per SLA requirements A SelfStarter with ability to work as part of a Global Team and with a results driven attitude and a keen eye for detail A Technology enthusiast who has extensive knowledge of and is highly experienced within the satellite communications domain and is passionate about cuttingedge world class technology As a Satcom Operations Engineer, youll be part of a global team providing operations and service excellence to our customers. Were looking for someone who has Ability to integrate into crossfunctional andor virtual project teams Ability to work independently with minimal supervision, understand priorities and proactively deliver results even under tight deadlines and pressure Flexible attitude to working hours, allowing seamless support for customers take ownership of implementations and incidents from inception through conclusion Excellent analytical and problemsolving skills Drive to learn new technologies quickly and thoroughly with an appetite for knowledge To leave your imprint we dont just need you to be a knowledgeable professional but also rely on your interpersonal skills and integrity, as they are key to this role and your success in the organisation. With this said wed like your help in Work as part of global team to ensure active incidents are actioned utilizing a Follow the Sun support methodology and OnCall support 247 rotation Ensure servicesproducts are delivered as per agreed contract on time and in budget Complete Operations Engineering changes as required, adhering to the defined Change Management process Perform routine auditing of assigned Regional Area or specific Customer sites, liaising closely with NOC appropriate CSM RSL for any identified issues Work with Engineering Product Development Teams in order to support the growth of the SES portfolio and the feedback potential improvements to baseband equipment RF components This is quite the task, but with strong stakeholder and customer experience management skills, were sure youll be fine. More than fine, together with us youll thrive! Given the nature of the role we feel its important for you to understand your own added value and make yourself heard. All this is making us actively search for the following Singapore NationalityPermanent Residency with relevant Bachelors Degree or relevant work experience and English fluency Minimum 5 years of experience in the satellite or telecommunications industry with Field andor Operations experience Strong understanding of GEO and MEO satellite constellations, Satellite Communications Baseband, Network Management, and Modem systems equipment across multiple vendors, certifications preferred Experience in managing satellite or telecommunications projects with a background in ITIL methodologies Experience of dealing with multiple departments and customers, understand how to manage their expectations Linux systems administration and IP networking experience, certifications preferred Willingness to travel internationally as required for Training and Customer Support Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

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Grant Park Operations Plan

2021-03-23 21:25:40| PortlandOnline

2018.03.20 PDF Document, 317kbCategory: NET Operations Plans

Tags: plan park operations grant

Senior Engineer, Systems Engineering Performance Operations

2021-03-19 17:12:38| Space-careers.com Jobs RSS

ROLE DESCRIPTION SUMMARY You will be responsible for contributing to the business optimization of SES by reviewing system performance, identifying best practice and implementation gaps and by taking action to resolve those gaps. You will develop system analysis methods, report regularly on system performances and propose improvements having a direct impact on SES revenues and profitability. You will lead technical implementation projects associated with automation of system resource optimization. These projects will involve multiple SES teams within Technology, Operations, and other relevant SES entities. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Develop and recommend tools to capture, collect, and produce analytical data allowing to profile system performance in term of key performance indicators with business impact Based on performance analysis, propose system changes improving performance of SES clients systems Define, secure and prepare datasets for statistical modelling with the support of SES Operations Incorporate findings and provide industry and competitor insights as part of model development and enhancement Propose new developments and enhancements to the SES software suite to assist with modelling and analysis of customers systems Assessment of performance at every step of the system implementation and later on during its operational phase, and feedback into lessons learned for future implementations Be the authority on MEO based satellite link analysis and customer solution development in support of SES product initiatives and customer opportunities. This includes configuration management oversight in the development and execution of satellite configuration changes. Propose enhancements to the MEO satellites system Payload and platform that will meet the needs of NOC, OEs, SOC, Asset Management, Systems Engineering and Solution Engineering. Support Network and Operations when investigating complex problems related to the SES systems SME for Operations on SES software related platforms Proactively audit and report customer network performances at regular intervals to ensure compliance to the SLA and uptodate configuration status including Gateway, Terminal, software, resources, IP, maintenance and sparing. Liaise with Operations and Solution Engineering to confirm proper and optimal configuration of each user service considering customer experience and SES resources with focus on MEO constellation. Collaborate with cross functioning teams, including Commercial, Product Development Mobility, Enterprise, Government, Spacecraft Engineering teams and Service Companies. Support the mPower team with analysis, tooling, product definition, terminal development and validating business cases for various opportunities Support the link budget model to ensure that it is correct, and the calculations meet the technical specifications made by SES Support the ARC simulator module to ensure it meets the technical and business needs of SES COMPETENCIES Strong knowledge of satellite link analyses, satellite link modelling tools and associated dependencies Demonstrate solid knowledge base on satellite technologies, systems and market aspects Demonstrate a good understanding of satellite payload architecture Ability of sound analytical and decision making skills Able to lead technical coordination efforts across different teams including the ability to take responsibility for work packages and topics Deep knowledge of O3B constellation and all associated operational aspects, with proven track record related to efficient interaction with multiple operational teams within SES Proven track record related to the implementation of new products in interaction with customers Possesses the capacity to monitor current service levels to ensure agreed standards are consistently delivered. Identifies trends and forecasts future customer needs, recommends and implements changes to continually improve the customer offering. Has the capability to make a real difference to SES business. Problemsolving, has the capacity to analyze complex and diverse problems, in their area of expertise, that could have a major impact on the organization. This could include examining new ideas or finding the root cause of an existing problem in order to minimize the risk of reoccurrence Knowledge and skills illustrates a thorough broad and deep understanding, builds on concepts and experience, and contributes to shaping future organizational policy. Typically requires wide exposure to complex procedures and practices to tackle the challenges at this level. May be seen as the reference point for his her functional area Change and innovation, the ability to proactively identify and promote the need for change, overcome resistance and provide support to others where necessary to realize the benefits. Has the capability to use each opportunity to further develop the different technology aspects perseverance to get the job done Communication and influencing, has the ability to compile, interpret and present information on complex and important issues. Works openly and supportively with one another solving problems and sharing ideas Demonstrates a solid knowledge base on satellite technologies, systems and market aspects Has strong leadership skills the ability to inspire and drive the achievement of goals Instill highquality standards offered through SESs portfolio of services and coach other technical team members in their skills development SelfStarter with a high level of personal accountability QUALIFICATIONS EXPERIENCE University or engineering degree e.g. FH, TH, IST, BSc, MSc in telecommunications or related field At least 10 year of professional experience or equivalent in relevant field InDepth knowledge of Telecommunications Satellite Systems including VSAT systems Expert working knowledge of satellite and RF systems, SATCOM Baseband, satellite groundbased antennas, Network Management, and Modem systems equipment Complete understanding of GEO, MEO, and LEO telecommunications satellite technologies and systems Highly experienced in developing and maintaining high availability satellite or telecommunications systems using manned and unmanned facilities Excellent verbal and written communication skills Coding and Database management skills as a plus Knowledge of the specificities of the satellite industry Fluency in English, any other language is considered as an asset Willingness to travel internationally SES is an Equal Opportunity and Affirmative Action Employer. Apply HERE

Tags: systems performance senior operations